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Challenges in employee retention
Challenges in employee retention
Challenges in employee retention
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Accenture (2001), study on high performance issue primarily highlighted the origin of employee retention strategy of an organization in Europe, Australia, US and then in Asia.
The fundamental philosophy of any successful company relies on creating value and investment in their human resource (Maguire, 1995; Anand, 1997). Managing retention of loyal employees’ is considered as critical mean of achieving competitive advantage for any organizations (Walker, 2001).
According to Joan Brannick’s successful retention strategies can translate into dollars and cents on the balance sheet. Due to job hopping practices amongst existing employees, it’s costing almost double to the annual salary in replacing an employee in the organization.
Employee retention
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Also described as a practice of shifting jobs frequently to achieve short term financial gains or career jump. It hurts the organization when it is (a) not triggered by unsatisfactory performance of the employee; and (b) organization doesn’t get time to find right talent to fill the vacant position (c) employee hopping is not willing to complete the knowledge transfer to the replacement employee.”
Existing Literature (Abassi & Hollman,2000, Hewitts Associates 2006) highlighted various possible reasons for employees' unhappiness and job hopping in the service organizations: low recognition of the work, weak compensation system, wrong hiring practices, poor management style, pathetic workplace environment and some the other factors includes: Low work interest; Job insecurity; inadequate promotion and no scope of development. Hence, job hopping is equally destructive and costly for the welfare of any
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Those considered factors are: company image, work environment, work-life balance, job opportunities and employees leave policy. As cited in Cole (2000) study, employees stayed more loyal to the organizations where they find enhanced values, sense of self-esteem and work to their full potential.
Van Knippenberg (2000), found that employers are more devoted to the work wherein they get themselves associated with in some work group and have the opportunity to contribute to the same group. Also suggested in Locke’s goal setting theory that in order to reach a goal one must associate oneself with a group or task.
Clayton Glen (2006), described another framework that manager can use when communicating with its employees to know that the cause of retention consist of nine different predictors: work environment, work-life balance, work challenges, values organizational processes, the role of information, stake, leverage, recognition, product or service and management.
Fitz-enz (1990), recognized that there are several factors which contributes towards employee retention management. Those factors are: work environment, training & developments, rewards & compensation, job security, role of supervisor, and organization
A review of employee motivation theories explains the retention and behavior of an employee within the organization. Throughout this essay, I will provide you examples of SAS inc, and how using employee motivation theories can help you succeed. Why is it necessary to keep employees? Fitz-enz (1997) stated that the average company loses approximately $1 million with every 10 managerial and professional employees who leave the organization.(Sunil Ramlall, Book)
...a single employer typically got 8% increases in compensation a year compared with about 5% for people with a history of job hopping” (Wang) showing how by staying loyal to one job allows for a better income than those who keep changing jobs. Therefore, people who are more loyal to their company tend to make a better salary increase than those who constantly change jobs. Also, people who stay with one company and are loyal to that company tend to be more productive and creative for the company. Furthermore, staying loyal to one company who that person likes and enjoys tend to be more loyal and are happier in their life overall. Many people who are more loyal to their loved ones, jobs, and friends tend to be more trustworthy and happy.
Keeping a high turnover rate, companies will continue to lose money until they decide to deal with the issue. Through some adjustments and implementations of the programs to lower turnover rates, the company can see a significant change in their costs and what they might actually save.
In addition, empowerment is a factor that can motivate others to enhance their work productivity. Human empowerment leads to the job satisfaction. When management gives an employee the opportunity to work based off of their own standards, this amounts to those in the company, resulting in the job productivity increasing. “An example of a way to motivate employees is the management offering them opportunities for promotions and pay rise negotiations. Studies show that majority of individuals prefer professions that they’ll enjoy, while some end up in their profession due to pressure from society.
Employee satisfaction, employee turnover, and workplace environment are inseparably linked. Workplace environments heavily influence employee satisfaction, which directly affects employee turnover rates. When employees feel they are not being supported within their first months of hire, they will inevitably leave the company. Employees want to have the security that if they need assistance, someone will be there to guide them. Therefore, it is imperative for organizations to develop a thorough onboarding program and a long-term retention plan.
Job Rotation. To avoid the employee felt bored due to maintain at a position or functional specialization for a long time, job rotation can be implemented. Job rotation can give new skills to the employee plus it can produce multi-skills workforce after certain period of time. Employees also will appreciate their job as they understand the whole system & the importance of each part of total
Voluntary and involuntary turnover have an effect on organizations. Rapid changes in job descriptions, organizational structures, and inter-organizational competitiveness increase the importance of studying turnover and its relationship with organizational change. According to Leana and Van Buren (1999), "the loss of key network members can severely damage an organization 's social fabric and perhaps eradicate its social capital altogether." When businesses lose a high number of employees, problems can occur, costing the company time and money. Some of the costs incurred are associated with training, drug testing, physicals, and orientations to hire replacements that may take several months to learn the job and to achieve competency. There is a saying, “Good help is hard to find---and harder to keep”. This saying refers to good organizations trying to reduce turnover when the competition for retaining good employees is intense.
Duboff, R. (1999). Loyal Employees Are a Key Link to a Firm's Value. Journal of Management in Engineering, 9.
McKeown, J. (2002) states that, “Effective retention begins before the hire- in tour recruitment literature, of course, but also in corporate and product literature, advertisements (for recruitment and for sales), press releases, product branding, company image, management reputation, and a myriad of other messages that your organization puts out into the marketplace about what it is, what it does, and how it does it.” (p.20). It is well known that in order for companies to gain that competitive edge they need to offer something that the other companies in their market are not offering in order to attract and retain top talent. The second way is by helping the company raise morale and job satisfaction. WorldatWork (2007) notes that according to a 2004 Overworked in America Study, that employees were less likely to feel overwhelmed if they had jobs that afforded them the chance to continue their education.
...and promote retention. The key is to motivate and develop to avoid the risk for turnover.
In cultures that value loyalty to the employer, a kind of family relationship seems to develop between employer and employee. It is a reciprocal arrangement, which the employer is concerned with assisting the employee to develop to his or her full potential and the employee is concerned about optimizing the welfare of the company. The negative aspect to absolute loyalty to one company is that an employee may stay in one job that he or she has outgrow and may miss out on opportunities to develop in new directions. From the employer’s point of view, the employee may be burdened with employees whose skills no longer match the needs of the company.
Employee satisfaction is undoubtedly the best predictor of employee retention. A job environment consisting of good working relationships usually fosters employee satisfaction. Employees feel motivated as they believe that the company is appreciating their service and commitment. Job satisfaction results in employee retention. Employee retention could be defined as the length of time employees stay with the organization.
It all means a wish to quit and move on to something better and many employees are there right now. I am currently employed at a very popular hospital and I am currently seeing job dissatisfaction first hand. In the department that I work at many employees are showing their true views on how they are unsatisfied with the job. Many people feel that the job is becoming very stressful with the demands from upper management. Many employees are working long hours and are not receiving any recognition for it. In the past few months I have seen many employees quit and move on to other positions. Many of the ones remaining are not even putting 100 percent into their work because they feel like they should not if they will not be recognized for
673), retention management must be based on three types of turnover, voluntary, discharged, and downsizing. Not all businesses are freighted by turnovers, for some it is the way of life and cost is built into the budget. However, for others any type of high turnover can be detrimental for company profit, employee wage and benefits offered. First, let’s take a look at voluntary and involuntary turnover that affects retention. Voluntary turnovers are caused by many different reasons. Turnover may result from topics such as job dissatisfaction, job mismatching, knowing that job opportunities are plentiful. Two reasons that I will discuss more are micromanagement and employee loyalty. Like stated before in the introduction, when employees are dissatisfied, possibly due to being placed in an area that doesn’t fit with their skill set, one is more likely to seek new employment. Another part of turnover is discharging and downsizing. Discharge is just that, members being discharged due to discipline and job performance. While downsizing turnover is a result of business being overstaffed (Heneman III, Judge, Kammeyer-Mueller, 2015, pg. 675). There are also other reasons for voluntarily employee turnover, such as generation differences when it relates to employment. The current generations are more likely to see a job as one piece in their life puzzle rather than as the first, indispensable anchor piece without
Bersin, J. (2013, August 16). Employee Retention Now a Big Issue: Why the Tide has Turned | LinkedIn. Retrieved March 20, 2014, from