1. What is the paper about? The paper shows that the research has done to improve the performance of the employees through Total Quality Management. What is Total Quality Management? “Total Quality management is a management approach followed by the organizations to provide quality products continuously to achieve long-term success through customer satisfaction”. Total - everyone in the organization is involved in creating and maintaining the quality of the services and products offered. Quality - the organization through individual and collective actions focuses on meeting customer needs, recognizing that customer perception identifies quality. Management - in managing the system, the emphasis lies on continuously improving the system in order to achieve the best results. The paper throughout has avowed about the role of the management to attain quality. The model focused on the mechanism for managers and employers on how to motivate and encourage the workers to achieve high standards there by maximizing the profits of the organization. It states that the employees must be empowered to work according to their ideas and they must be involved in decision making. Employees must be continuously trained to perform the job with ease, because training increases the employee abilities. The employees must be recognized according to their performance like promoting them to the higher position and rewarding the employees with something that would excite them thereby it helps to explore their ideas for the development of the organization. Development is also an important task for the employers to fill the important posts within the company instead of hiring new employees. Therefore, the employee productiveness in the job and the ac... ... middle of paper ... ...M was greatest where several conditions prevailed. • A strong sense of job security was a key element in encouraging acceptance of quality initiatives. • Training was important, it was not the overall amount which mattered, but the extent to which programs were specifically linked to quality or teamwork. • Cooperative relationships with employee representatives were an important element in easing the acceptance of TQM. All the case study firms were unionized, and it was found that firms which maintained working relationships with their unions were also the most likely to maintain their quality programs effectively. • Short-term pressures tended to undermine TQM initiatives. They were of two kinds: production pressures, which made it hard for quality activities to be maintained; and financial pressures, which could reduce the resources for and commitment to TQM.
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
Total Quality Management (TQM) cannot be implemented in Panama if there is no employee participation. This problem exists due to an autocratic leadership style deeply imbedded in the organization. An autocratic leader believes that employees are dependent, hostile, unwilling to work, and need detailed plans at all times. Due to the above characteristics of this leadership style, TQM cannot be properly applied to Tropical Export Company.
...ation of workforce expertise (Hyman and Mason, 1995; Walton, 1985) as cited in CLMS, 2006. It can also be argued that Total Quality Management may empower employees by delegating functions that were previously the preserve of more senior organisational members and as a result institutionalise participation on a permanent basis ( Hill 1991, p. 541) cited in CLMS M2:U4:43)
Total quality management is “a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company 's operations” (citation). There are eight key principles to consider when discussing TQM: customer focused organization, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships. A customer focused organization is when organizations depend on their customers, they try to understand current and future customer needs, try to meet customer requirements, and make a huge effort to exceed customer expectations.
The concept of quality is at the heart of many of our ideas about effective management and leadership and programs like total quality management have been at the core many companies’ success. Now, we owe this transformation to Dr. W. Edwards Deming, a statistician who went to Japan to help with the census after World War II. His message was, by improving quality, companies will decrease expenses and increase productivity and market share. This article explains how to integrate principles and objectives into all aspects of operations. One such organization
Zatzick, Moliterno, and Fang (2012) write that Total Quality Management “TQM primarily focuses on increasing inefficiencies and improving processes, particularly when implemented in manufacturing organizations” (p.1322). Deming (1988) writes that American companies do not work steadily towards process improvement. He feels that management should be consistent with its efforts to improve upon the quality of its products. Beer (2003) views TQM as an ongoing process in order to ensure product excellence. TQM has the ability to change the companies’ culture and work processes. Quality management is a long term process. These changes usually require new initiatives. Deming (1998) explains how the Japanese are at an advantage because they are not beholden to stakeholders. Japanese companies are able to concentrate on their employees. This type of environment encourages trust between workers and management. Beer (2003) feels that TQM involves “multiple stakeholder philosophy that equally values community, customers, and employees (p.624). Team work and collaboration are a big part of the TQM philosophy.
Making its first appearance in the 1950’s and continuing to grow each day since its increase in popularity in the 1980’s, Total Quality Management is another trend effecting Cost and Managerial Accounting (American Society for Quality, 2016). Total Quality Management is a philosophy that focuses on quality in every part of the business in order to meet stakeholders’ needs with efficiency and effectiveness, all without compromising ethical values (Chartered Quality Institute, 2016; American Society for Quality, 2016). It is important to note that Total Quality Management is not a means to an end, but instead is the end goal itself. Meaning that Total Quality Management is not a process used to achieve a goal, but instead
Various scholars formulated models that aid in the implementation of quality management techniques in the companies that are highly productive and desire highly effective and efficient performance in its operations. They include Six Sigma, Quality Improvement Techniques (QIT), Management by Objectives (MBO) among others. These have been modified into the ISO Certification models that continue to improve after almost every year. The concept of Total Quality Management has come as an advanced style of quality management that still lays emphasis on the fundamental principles of continuous improvement, focus on the consumer, teamwork and communication and has seen great successes in reputable companies which have had their own way of implementing them.
“Various management systems have also appeared as structures in which to implement quality improvement. One of these is total quality management (TQM), which is a strategy for implementing and managing quality improvement activities on an organization-wide basis.
Organizations set strategic goals that are align with the main objective of the business. With this observance, when total quality concept is adequately applied at a broader level, the results depict as an improvement in standardized performances like six sigma, improved team competencies etc, by Lau and Anderson (1998).
Quality is a very important thing in an organization; therefore it is not possible to improve the quality of a product or service substantially without major changes in all aspects of the organization. Because quality is so important if changes aren’t made throughout the organization the output of the product will no be very successful. Everyone in the organization plays a major role in the out come of its products.
Total quality management represents both a social revolution in the work place and a rigorously effective approach to professionalism and success. Total quality management is a management system that is an integral part of an organization's strategy and is aimed at continually improving products and service quality so as to achieve high levels of customer satisfaction and build strong customer loyalty .In other words, the true Total Quality organization will eliminate all competition other than from other Total Quality giants. Many companies have benefited from an emphasis on TQM; however, it does require a considerable amount of company wide commitment to be successful . The customer doesn't know what is technically or organizationally feasible. So the key, challenge to a competitive organization, is to raise the expectations of the market place by providing goods and services at quality levels higher than those offered by the competition.
Quality improvements in IT delivery and service support can be improved by measuring and tracking user satisfaction, integration and flexibility early on in the decision process and reinforcing them throughout the review process. Adhering to quality management best practices means ensuring that quality standards are strictly enforced and entrenched into the organization’s philosophy. Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely . While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root.
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).
Total Quality Management is a holistic business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction to be achieved through continuous improvement in the quality of all activities processes, goods and services (1998).