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About conflict resolution
Conflict resolution case study
Conflict resolution case study
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Dutch Test for Conflict Handling
1. The purpose is to help identify my preferred conflict management style.
2. Yielding: 10; Compromising: 16; Forcing: 11, Problem Solving: 16; Avoiding: 11
3. According to the scoring key, all of my results again ranged from “Medium” to “Above Average”. During a conflict, I often either offset my losses with equally valued gains or find the best solution for both sides.
4. Conflict is one of those things that are unavoidable in any life aspects, especially at workplace. I have experienced with several conflicts before, I know that I do not give up easily. After completing the assessment, I am now confident that I have been using the right conflict handling strategies. Compromising and Problem Solving are usually my favorable choices when I am involved in a conflict. My goal of using these two methods is to make sure that neither of the parties will be placed in an unfavorable position in relation to the other one. We either both get a little or be replaced by another solution which is mutually beneficial. By understanding the advantages of the strategies, I will keep using them instead of following Forcing or Yielding dimension. In a conflict, no one wants to fall to the other party’s wishes and to follow the solution without any of his own interests. In other words, no one can force his opponent to commit to all of his ideas and preferences. Moreover, I will never try to avoid any kinds of conflict situations. I need to improve my conflict management skills so that I can confidently confront whatever can happen during a conflict. The key to success in these situations is facing the issue, keeping calm, and coming up with a solution that can bring benefits to both sides. I believe that what I ha...
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...e job requirements, I can come up with a plan and strategies how to work effectively and efficiently to achieve the ultimate goals. However, I do not like to work in an environment implementing numerous of rules. This type of environment will prevent employees from being creative in daily work. They will hesitate to raise any ideas or solutions for the issue if there are so many rules applied into the process. Last but not least, I prefer a company with decentralized decision making. I do not think the idea of letting only top management make decisions is effective. Even though the executives are those who have the most accurate views about the company, lower-level staff should be given more opportunities to contribute their thoughts and ideas to the decision-making process. More opinions will need more discussions. Thus, the more considerations, the better choices.
Managers and associates continually face conflict in the workplace. Using the five conflict resolution styles and knowing when to use them makes resolving differences easier.
– Management follows a work to rule philosophy even at the expense of other stakeholders, such as employees and shareholders. They do not have the drive to succeed or change processes to generate more profit, simply because they receive large salaries and benefits for doing merely what their contracts
All the decision making in centralized, all the workers have to follow the direction delegated from the higher authority without any hesitation. In mechanistic culture there is individual specialization. Workers work separately in their delegated task. This reduces supervision cost as proper subordinates are performing the task to their best capabilities. Workers can’t transfer their duties and responsibilities to other subordinates. It results in embedding discipline among the employees. There is high level of standardization too, as clear rules and regulations are demonstrated to the employees on how to perform the work. More emphasis on completing the task for the organization and achieving their goals. Top level management knows what’s the right decision for the firm. They don’t ask for any suggestions or advice from the lower level management. This reduces time in decision making, implementation is occurred quickly. Sometimes quick decision making results favourable in some circumstances. These firms usually have narrow span of control as all the authority is managed by the higher level management. Workers have the less autonomy to make decision, workers work individually and team based approach is very rare in this structure. Mechanistic culture might not be beneficial for the employees, but for organization such as Delhaven this is best suited for
... made they take the welfare and opinions of their works into account. Management has a strong sense of teamwork and consensus based decision making. While the employees are considered, the strict adherence to their decisions hurt innovation.
Conflict Resolution: Understand to Achieve. Whenever people unite to work as a team for anything more than a brief duration, some conflict is normal, and should be expected (Engleberg, Wynn & Schutter, 2003). Because of the inevitability of conflict, being able to recognize, address, and ultimately resolve it is vitally important, since unresolved conflict may have undesirable effects, including reduced morale, or increased turnover (De Janasz, Dowd & Schneider, 2001). Just as conflicts within team environments vary, so do methods for resolving them.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
...we would do or not do when attempting to start, build, or grow a business. We would not use extrinsic desires to motivate my employees. Instead we would attempt to be a Theory Y manager. As a Theory Y manager we would take more time in the hiring and recruitment process to find the best available Type I employees. We would be much more hands off, allowing for more leeway for our employees to get their jobs done. Allowing for employees to come in to work and leave when they please. Also, we would incorporate a 20 percent concept, where all employees are allowed to work on anything they want inside the company for 20 percent of their work time. Whether that is attempting to create a new product or idea, or just improving on something already available. These strategies to managing have the ability to improve productivity, job satisfaction and psychological well-being.
The organizational success is vastly dependent on its employees and the organizational structure it is based on. The organizational structure refers to the system of distribution of work roles within various employees and management levels and the way the various functions are coordinated within the individuals and departments in order to achieve the organization’s goals . Different organizational systems have different levels of output in various domains. So the company’s strategies should be in line with its corporate objectives and the higher tier management should continuously monitor the company’s strategies and performances to ensure its progression towards the desired outcomes. Therefore there are currently the following issues in W.L.
Along with the preparation for conflict resolutions, understanding the situation in the team during the conflict is important. Clarifying positions along with listing the facts and all the necessary analyzation of the particular situation helps in resolving the conflict in a team. Applying this process can effectively address and resolve the conflict in a
Conerly (2004), further states two things attribute to the way conflict is managed. One is the importance of meeting your own goals and the other is the importance you attribute to relationships and wanting to get along with others.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
The employees are not incorporated within the decision making processes and they cannot express their concerns with the upper level management. Some organizational structure recommendations
A group can only be called a team if the members are actively working together toward a common goal. A team must have the capability to set goals, make decisions, solve problems, and share responsibilities. For a team to be successful, trust must be earned between its members by being consistent and reliable (Temme & Katzel, 2005). When more than one person is working on a particular task, inconsistent views or opinions commonly arise. People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always see eye to eye. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectively, should consume full concentration.
Borisoff, D., & Victor, D.A. (1998). Conflict Management: A Communication Skills Approach (2nd Ed.). Boston, MA: Allyn and Bacon.
In my dream company management will consider needs and interests of all connected in some way with the organization, not only those who have directly financial relations with the company’s profit. Managers will be good role models for their subordinates and good leaders. In my dream company managers actively ...