Domino's Pizza Controversy

760 Words2 Pages

In 2009, two nasty employees that worked Domino’s Pizza did an awful act that every food consumer fears. These employees made a video where one employee puts a piece of cheese up his nose and puts it on the Italian sandwich. Then, he proceeds to fart on a piece of salami and puts it on the sandwich. The employee mockingly says, in about 5 minutes the sandwiches are about to be delivered (How to get fired from Dominos Pizza). The video quickly went viral, in just two days the video reached 250,000 views and a week later it had over 1 million views (Clifford). The word Domino’s had surpassed Pairs Hilton for the first time as a search word on the internet. There was a great deal of gossip arising on Twitter. People on Twitter were saying things like “oh my gosh, look at this …show more content…

In the first 24 hours Domino’s was making calls to determined who the employees that participated in the video were. Domino’s wanted the employees charged with a crime as soon as possible. The couple was soon identified and warrants were sent out for their arrest. The company did not publicly respond to the video immediately, hoping everyone would just forget about it and see it as a prank. But it became clear half way in the week that the controversy was only escalating (Gregory). Since the video was released on YouTube, Domino’s thought it’d be best to fight it back with a YouTube video of their own. After 48 hours, Domino’s finally released a YouTube video featuring the president of the company apologizing to the public. The president said “they would focus on their hiring practices to make sure that people like this don't make it into our stores." They also pulled together a social media team to watch and comment back to costumer’s questions. The social media watched Twitter and Facebook (York). Domino’s in the end, did not issue a formal press released but used the new technology to

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