At present , the total Internet users in the country are estimated 9 lakh. However, it is expected to grow exponentially to 90 lakh in 2003. Only about 1 % of Internet users made online banking in 1998. This increased to 16.7% in March 2000 . The growth potential is , therefore , immense. Other incentives offered by banks discourage customers from visiting physical branches , and therefore are 'hooked ' to the comfort of the armchair banking. The ease of access to their accounts from anywhere in the world using a personal computer with Internet access, is particularly fascinating for High Networth Indians and non-resident individuals who have several bank accounts.
Internet Banking:
Internet technology has changed the way design and delivery of financial services and, as a result of the banking industry has made continuous innovations - especially in the field of communications and information technology - that ultimately led to the emergence of the idea of what is known as the " online banking " .
Banking services through the Internet is a way to keep existing customers and attract others to the bank. This paper online banking is defined as " an Internet portal , through which customers can use different types of banking services ranging from bill payment to making investments " ( Pikkarainen et al. , 2004) .
Compared with the traditional approach , online banking is a simple inexpensive way to bank , changing customized information and buying and selling goods and services from anywhere at any time. Despite the many benefits of this service to the bank and its customers , remains a double-edged sword and is not used by all customers, due to the increased distance between the bank and customers can take lack of confidence and in...
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...s of online banking:
The account can be accessed from any Internet -enabled device in the world. It is faster than traditional banking. Transactions can be competed in seconds . It is a lower cost. Zero cost of stamps or envelopes, ATM charges , maintenance costs , without receiving monthly statements on paper. Online banking offers email alerts to warn customers against any unauthorized activity
The disadvantages of online banking :
• Customers are uncomfortable with web browsing can have difficulty when using online banking .
• security risks online are always present. Piracy and phishing emails are serious threats to online banking.
• Customers rely on a smoothly ISP to conduct their banking business online.
• Switching banks can more cumbersome online than in person.
• It should have basic knowledge of computer and internet know- how.
• Tendency to cyber fraud .
In today’s world, the role of service technology in the banking industry is vital; to serve the client’s faster as well as it saves money allowing customers to conduct banking efficiently. Today, through the use of internet, customers can access their bank details on their own computers, smartphones, tablets, transfer money on their own accounts or from one account to another, send money to another country, print or view bank statements and make inquiries about their financial transactions. Technology has changed the way of how banks are delivering services to their customers. Due to the technological advancements, information is available at our fingertips.
In recent years, Internet banking, namely, online banking means the transitions of banking activities including checking account information and payment of bills through a website (Chavan ,2013, cited Singhal and Padhmanbhan, 2008; Ahasanul et al, 2009), is popular in the world. According to Abdou (2014), in the UK, the number of online banking users has increased from 63% to 70% between 2011 and 2012. Online banking is beneficial for consumers to monitor their account information (Hettiarachchi, 2014), and saves time to transferring funds (Lichtenstein and Williamson, 2006). However, Littler and Melanthiou (2006) point out that internet banking is not completely safe, and faces
Besides, Online banking (Real time) system has already been implemented in 174 branches by 20
The advancement of technology especially the internet has changed the way how organizations conduct their business. Nowadays, the revolution of internet been more apparent than in the banking and financial services industry. Previously, the only way to conduct banking transactions is thru traditional banks which is in the form of brick-and-mortar services. However, with the evolution of internet, customers could conduct a wide range of banking services electronically, anytime and at anywhere by just using online banking or electronic banking. Electronic banking also known as internet banking is defined as the automated delivery of new and traditional banking products and services directly to customers through electronic, interactive
...ility of technology and infrastructure to support the new model of banking. Second, the need for Internet banking itself – Internet Banking or an efficient system of instantaneous banking or convenient banking. Third, an adequate mechanism to tackle the security risk and operational risk aspects (Sharma, 2001). Fourth, a proper legal framework to take care of the rights and obligation of the consumers. While most of these issues have been somewhat addressed, an important issue still remains - what existing and potential consumers feel about Internet banking and on the basis of this how an appropriate banking model can be developed in Indian context. (Sharma B.R., 2001; Gupta P.K., 2008).
Another pivotal issue was that of the multichannel integration—call center, branch, ATM, and Internet—which is immensely important for large financial institution like ICBC to attract and retain customers with the promise of “anytime, anywhere” account access. Customers are eager to have the kind of flexibility to use whichever channel is most appropriate at a particular time. Continuing with the same point the, ICBC was also concerned about the relative penetration of the existing as well as new customer base to gain access to the banks new technological proposition.
Qureshi T.M., Zafar M.K. and Khan M.B. (2008) Evaluate the customer acceptance of online banking Study concludes that majority of customers are accepting online banking culture because of many favorable factors, usefulness, security and privacy are the main perusing factors to accept online banking system in Pakistan. The other factor is amount of information which is provided to the customers by different means like advertisement through print and electronic media about online banking is useful in customer acceptance of online banking in Pakistan. These factors have a strong and positive effect on customers to accept online banking system.
Web based managing an account through conventional banks empower clients to carry out all routine transactions, for example, account transfer, bill payments, stop-payment requests, bank statement, balance inquiry and many more. We can get Account information at any time, irrespective of day or night, and can be possible from
Business today is inextricably intertwined with technology, from the smallest home office, to a multinational corporation with multiple monolithic legacy application. It is impossible to be in business today without confronting the issues of technology. The way we do business today is different than 30 years ago. Technology has evolved around the areas of telecommunication, travel, stock market, shipping even around our daily lives. E-commerce a system by which people can buy, sell and deal without even seeing the person on the other side has taken a front seat in improving the economy of countries around the world. Technology today has made it possible for monetary institutions to help locate the customers resources and help solve their problems at any given time through online banking. The Internet, a boon to all business, is playing a part of a catalyst; it links millions of customers to its suppliers and vice versa due to this, manufactures are able to cut the role of middlemen and are able to deal with the customers, giving them the ability for direct input from the customers about their choices and views of their product. The busi...
Donner and Tellez (2008) had explained the relationship between economic development and usage of mobile banking. The infrastructure of information and communication system had been supporting the adoption of mobile banking. The Smartphone services support tourists for selection of various services at their destinations. The security of online transactions had enhanced with one time password (Acharya et al
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
Information and communications technology has played a big role in banking for many years now. ICT also made the banking industry more competitive than ever. ICT enables banks to offer better customer service through the spread and use of ATMs, Internet banking, phone banking, 24/7 services, plus the ability to offer an expanded portfolio of products and services. ICT offered the use of ATMs to banks which gave their consumers a greater access to their cash, consumers now longer have to queue up in banks to get their money invest in banks, and they obtain their cash at cash machines with 24 hours day availability seven days a week. With the presents of
It is true, that Internet Banking is useful for customers as well as for the banks. On the one hand, it helps people have direct and quick access to their bank accounts, on the other hand, helps the banks to save costs. ‘Clearly, in order to conti...
The Information revolution is changing our daily lives. With the rapid development of computer and internet, online commerce become quite common and plays an important role in the modern world. The online business has booming development in these few years. US online retail sales raised an average of 11% in the first three months of 2009 (“US Online Sales Up,” 2009). The growth of online sales may due to the growing number of consumers who shop online. In the case of Asia, survey reported 77.6% of Internet users have online shopping experiences in 2003 (as cited in To, Liao & Lin, 2007). Online shopping is very different from traditional shopping. Consumers cannot touch and check the product before purchasing it, which means they are at higher risk of fraud than traditional shopping. Consumers also have other concerns such as credit cards security of online shopping. Then questions should be raised: what is the advantage of online shopping? Why people shop online? In following paragraphs, the advantage of online shopping for the consumer and consumer’s motivation to shop online will be reviewed and discussed.
In today’s world, a Smartphone has become essential part of daily life. There was a time when transactions happened through barter system. Thereafter was the emergence of notes and coins. And presently, the world is moving towards the “Digital Wallet”. Due to technology, mobile users can use their Smartphone to make money transactions or payments by using applications installed in their phone. Digital wallet system is an essential part of electronic commerce. E-commerce provides the capability of trading on the internet. A digital wallet is a virtual service used as a substitute for physical cash. The present study tries to study the various factors that can affect a consumer’s