Case Study: Grace Surgical Center

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Grace Surgical Center is located inside a small hospital in a large diverse community. Discharged patients are not keeping their follow-up appointments. Fifty percent of appointment are not kept. Only ten percent of patients call and say they are not coming. The other forty percent do not show up for appointments. Patients cannot keep up with their medications. They are not taking their medication regularly, which is why they are readmitted to the hospital. The physicians affirm they are providing care in the best interest of their patients. The physicians assert they communicate with the patients in a manner in which the patients understand. The patients show visible signs of understanding such as the nodding of their heads. However, the nurse …show more content…

A physician remembers doing a small survey are few months’ back, but he cannot remember the outcome. Nurse Smith, who acts as a temporary manager, cannot find the survey or the results of the survey. She begins researching patient surveys again because of the recent changes in healthcare services, which are linked to federal incentives. She hopes the hospital can qualify for government incentives. She also fears the hospital may jeopardize existing incentives, if they do take patient complaints …show more content…

The patients are not keeping their appointments nor taking their medications. This can result in harm to the patient. If patients do not keep their appointments, they cannot be examined by the doctors or receive medical recommendations. Patients run the risk of medical conditions worsening. Ultimately, the patient is not managing their health. It is beneficial for patients to be active participants in their care. Allowing patients to miss appointments and skip medications decreases patients’ participation in their care. Lack of treatment can also lead to the development of other medical

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