The purpose of this paper is to examine the Heritage Valley Medical Center case study. The paper will start off with a brief background of Heritage Valley, along with a summary of the major problems and issues faced there. Next, the author will explain the role that was chosen while addressing the challenges of Heritage Valley and their reasoning in doing so. The author will then identify the strengths and weaknesses of Heritage Valley and offer to select the best alternative and recommended solutions, which will be followed by a brief description of the evaluation plan that could be used to measure the effectiveness of the recommended solution. For the past 20 years, Heritage Valley Medical Center has always been known for their outstanding …show more content…
When the managers and staff were questioned during the meeting, there seemed to have been a lot of negative views towards minorities. Whether or not the staff has their own personal views, they need to remember that quality of care and patient satisfaction are their goals. A secondary issue that comes into play is the lack of diversity within management. According to the text, it says that 85% of management consists of Caucasians, while there are only 2 African American managers and only 1 Hispanic manager and 1 female manager (Buchbinder & Shanks, 2011). This could lead to a major problem because they will not be able to connect with the amount of diverse patients that are coming in since they do not provide multilingual services. The role that was chosen in this situation would be the Vice President of Community Relation and the reason it was chosen is because of the desire to try and correct the situation. My job would be to address the situation with the medical centers executive team and try to explain the attitudes of the hospital staff while also trying to come up with a solution (Buchbinder & Shanks, 2011). One advantage to this role is bring an understanding of why the need for a more diverse population within the medical center is actually the best thing that can happen to the hospital. A disadvantage of this position would be trying to get everyone to see eye to …show more content…
The paper began with a brief background of Heritage Valley and a summary of major problems and issues they faced. Next, the author explained the role that was chosen while addressing the challenges of Heritage Valley and their reasoning in doing so. The author then identified the strengths and weaknesses of Heritage Valley Medical Center Valley and selected the best alternative and recommended solutions, which was followed by a brief description of the evaluation plan that could be used to measure the effectiveness of the recommended
McClimens, A., Brewster, J., & Lewis, R. (2014). Recognising and respecting patients ' cultural diversity. Nursing Standard (2014+), 28(28), 45.
In conclusion, It it is very necessary that our health care officials try harder to gain trust with minorities so that medicine can be focused more on equality. We all know that for decades our country was very diverse and everyone was treated differently. Although things have changed and it is sometimes important to preserve our past, past actions should not still be carried out. Even today, racism still occurs and it hard for minorities to feel safe when visiting hospitals and doctor’s offices. Minorities should be given equal medical opportunities, be given the honest truth on their diagnosis and treatments and most importantly be given some sort of health care so they can be treated.
Hospital A before the merger was a for-profit hospital, relatively new facility, in east side of town. It consisted of 110 hospital beds, 8 of which were reserved for transitional care. Services provided were: general surgery and same day surgery, full-service rehabilitation department and radiology department. Other services included kidney dialysis center, on-site retail pharmacy, blood bank, women’s center e...
Branding the health care facility as high technology with compassionate staff will benefit the health system in establishing relationships with the consumers and eventually loyalty (McPherson 2008). Huntsville Hospital Health System strategically branded the providers and facilities as top in the country with various modes of certification and accreditation such as Blue Distinction, Top 100 in Spine Surgery, Top 100 Best Places to Work, Advanced Technologies, and Joint Commission Accreditation. All these brandings assist our system to promote the caring, safe environment to enjoy in the wellness programs or when healthcare is necessary (Ingram
Intermountain Healthcare was established in 1975 when The Church of Jesus Christ of Latter-day Saints donated its then 15-hospital system to the communities they served. It was formed as a secular not-for-profit organization to administer those hospitals. Now Intermountain Healthcare continues to be a not-for-profit health system based in Salt Lake City, Utah, with 22 hospitals, a broad range of clinics and services, about 1,400 employed primary care and secondary care physicians at more than 185 clinics in the Intermountain Medical Group, and health insurance plans from SelectHealth (McLaughlin, Johnson & Sollecito, 2012). IHC's reputation for clinical excellence is based on a strong foundation of evidence-based medicine and clinical process
The healthcare workforce is suffering critically due to its lack in diversity. As healthcare organizations are growing and the number of patients is increasing, so is the diversity of the patients. There are more minority patients are the number of minorities increase in the United States. The need for minority employees is crucial in that they are needed to help assist patients who have the similar cultural, racial, and ethnic upbringings. There are many barriers in healthcare workforce that are keeping minorities from reaching their full potential to become employees in healthcare, particularly upper-level leadership positions; as patients continue to become more diverse, so does the need of employees.
The University of California – San Francisco Medical Center is one the best hospitals in the country. In 2010 the hospital was the seventh best hospital out of 100’s of others. How does a hospital reach this level of success? A hospital such as UCSF they have to be willing and able to find better and new ways to approach the care for their patients. Superb patient care is only one of the reasons why UCSF is one of the best. The innovative research and the extensive education in the Science of Health at their medical school are more reasons. UCSF Medical Center has been known to specialize in many of areas of medicine but there are areas they are most popular for. They also have many strategic plans that are already being putting in affect to better their hospital reputation and for the coming years.
There has been a rapid growth in minorities in the U.S. particularly the Hispanic/ Latino community. Bureau of Health Professions (2013) studies have shown that with the rapid increase of this culture, Hispanics are not being adequately understood by medical professionals because of underrepresentation within the medical field. The after effects of underrepresentation have caused healthcare issues among this population. U.S. Department of Health and Human Services (2006) there has been a correlation between patient satisfaction and medical professionals of the same culture.
Coastal Medical Center was established a few years after World War II and began as a 100 bed, acute care hospital, serving the population of the tri-county area. Since conception, CMC significantly grew into a larger, more proficient hospital. However, in the past few years, Coastal Medical Center has become a declining 450-bed tertiary care hospital serving the current population of the tri-county area. CMC has a governing board which consists of 27 members and a parent cooperation board which consists of 19 members. The parent cooperation board, Coastal Healthcare Inc., has 24 subsidiary cooperation’s including Coastal Medical Center, three nursing homes, three hospitals, a home health company, and many additional services. Coastal Medical Center also coordinates 53 major new service projects and 66 special programs.
Cultural competency is a very significant necessity in health care today and the lack of it in leadership and in the health workforce, is quite pressing. The lack of cultural competency can bring about dire consequences such as racial and ethnic disparities in health care. It may not be the sole reason for these disparities, but it certainly places a significant role. A patient and health care provider relationship is very significant and can make or break the quality of care that is given. The lack of cultural competency leads to poor communication which then leads to those of diverse backgrounds to feel either unheard or just plain misunderstood. As an East African
Outstanding healthcare facilities try to compensate patients for economic and non-economic losses. They ensure the patients have their time and concerns addressed. They make sure that the patient experience makes them feel good.
It is obvious that there is a large gap between where Coastal Medical Center is and where they need and want to be. When comparing CMC’s competitors, Johnson Medical Center and Lutheran Medical Center, CMC needs to provide more efficient, high quality care and focus on more profitable priorities instead of funding multiple unsuccessful projects such as the fifty-three unfinished developments.
In the healthcare system, it is needed even more. Many healthcare facilities need to have their workforce diverse in order to reap benefits. In the 2000 U.S. Census, African Americans accounted for nearly 12.7 percent of the workforce, that number hasn’t increased exponentially today. Many minorities are underrepresented in the healthcare workforce, which can affect delivery of healthcare. Some benefits that many organizations see from a diverse work environment are: varied ideas, a larger talent pool, reduced discrimination, and more productivity. These benefits can impact the healthcare delivery system by improving quality of care and quality in the
According to the Society for Human Resource Management diversity is: “A broad definition of diversity ranges from personality and work style to all of the visible dimensions of diversity such as race, age, ethnicity or gender, to secondary influences such as religion, socioeconomics and education, to work diversities such as management and union, functional level and classification or proximity/distance to headquarters.” Diversity is a huge factor that we are striving for in many occupations around the world, but healthcare is one of the main professions that is becoming more diverse. Not only does it have many positive effects, it is providing the patients and workers with a sense of respect for each other. The patients are able to have a nurse or occupational therapists that understand where they are coming from. They might have the same morals or they might be in a similar situation as the patient, so they will be able to relate with the patient and understand them during difficult times. More companies are relating diversity into the workforce. Therefore they are able to have a more successful business because of the many changes they are making to meet the needs of each individual.
At Mayo Clinic, the organization is driven by the needs of the patient and providing an unparalleled experience through integrated clinical practice, research and education for all patients. Analyzing the strategic plan for Mayo Clinic and identifying and summarizing long-term and short-term plans helps to develop an outlook for the future. “US News & World Report ranked Mayo Clinic as one of the 21 “Best Hospitals” in the United States in 2009” (Jones, 2010, p. 52.), and has been on this list for last 20 y...