The purpose of this paper is to examine the Heritage Valley Medical Center case study. The paper will start off with a brief background of Heritage Valley, along with a summary of the major problems and issues faced there. Next, the author will explain the role that was chosen while addressing the challenges of Heritage Valley and their reasoning in doing so. The author will then identify the strengths and weaknesses of Heritage Valley and offer to select the best alternative and recommended solutions, which will be followed by a brief description of the evaluation plan that could be used to measure the effectiveness of the recommended solution. For the past 20 years, Heritage Valley Medical Center has always been known for their outstanding …show more content…
When the managers and staff were questioned during the meeting, there seemed to have been a lot of negative views towards minorities. Whether or not the staff has their own personal views, they need to remember that quality of care and patient satisfaction are their goals. A secondary issue that comes into play is the lack of diversity within management. According to the text, it says that 85% of management consists of Caucasians, while there are only 2 African American managers and only 1 Hispanic manager and 1 female manager (Buchbinder & Shanks, 2011). This could lead to a major problem because they will not be able to connect with the amount of diverse patients that are coming in since they do not provide multilingual services. The role that was chosen in this situation would be the Vice President of Community Relation and the reason it was chosen is because of the desire to try and correct the situation. My job would be to address the situation with the medical centers executive team and try to explain the attitudes of the hospital staff while also trying to come up with a solution (Buchbinder & Shanks, 2011). One advantage to this role is bring an understanding of why the need for a more diverse population within the medical center is actually the best thing that can happen to the hospital. A disadvantage of this position would be trying to get everyone to see eye to …show more content…
The paper began with a brief background of Heritage Valley and a summary of major problems and issues they faced. Next, the author explained the role that was chosen while addressing the challenges of Heritage Valley and their reasoning in doing so. The author then identified the strengths and weaknesses of Heritage Valley Medical Center Valley and selected the best alternative and recommended solutions, which was followed by a brief description of the evaluation plan that could be used to measure the effectiveness of the recommended
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Coastal Medical Center was established a few years after World War II and began as a 100 bed, acute care hospital, serving the population of the tri-county area. Since conception, CMC significantly grew into a larger, more proficient hospital. However, in the past few years, Coastal Medical Center has become a declining 450-bed tertiary care hospital serving the current population of the tri-county area. CMC has a governing board which consists of 27 members and a parent cooperation board which consists of 19 members. The parent cooperation board, Coastal Healthcare Inc., has 24 subsidiary cooperation’s including Coastal Medical Center, three nursing homes, three hospitals, a home health company, and many additional services. Coastal Medical Center also coordinates 53 major new service projects and 66 special programs.
From patients not wanting people of color to deliver care to them and patients from different religion having difficulties with the value of care. Healthcare organizations are working tremendously to develop cultural competence in it facilities. An article titled “Why Diversity matters in Health Care?”, defines cultural competence as “the ability of systems to provide care to patients with diverse values, beliefs and behaviors, including the tailoring of delivery to meet patients’ social, cultural and linguistic needs.” Diversity is one important aspect in the healthcare system because different people from different backgrounds, cultures and religions all seek care one or the other. Having this change in the healthcare system will really help deliver the quality of care to all patients. Strengths-based practices that will be effective in helping with healthcare diversity, will be to respect the differences of patients’ cultures and background. Also staffs have to be culturally sensitive about everything associated with the patients’ social identity too. Even with domestic violence that goes on among African American women, a patient who has been abuse can come into the hospital and staff must show respect and treat them as
... and time was spent assessing the internal and external factors that would impact the business. Success would mean longevity and a greater potential for future growth. Failure could mean a possible closure of the business. The Medical Center of Plano has had nearly 40 years of success. The Center has proven itself as a staple in the community and continues to thrive in an industry that is constantly evolving. This success can only be attributed to the design of the controlled (internal factors) and management of items that are uncontrolled (external factors).
The healthcare workforce is suffering critically due to its lack in diversity. As healthcare organizations are growing and the number of patients is increasing, so is the diversity of the patients. There are more minority patients are the number of minorities increase in the United States. The need for minority employees is crucial in that they are needed to help assist patients who have the similar cultural, racial, and ethnic upbringings. There are many barriers in healthcare workforce that are keeping minorities from reaching their full potential to become employees in healthcare, particularly upper-level leadership positions; as patients continue to become more diverse, so does the need of employees.
Organizational philosophy commits in establishing a high quality program that will be of distinct benefit to the community, as well as the medical staff. Mission consists of high patient satisfaction, compassion, reduction in medical errors, proper medical decisions, and patient education. For this reason, leadership is seeking the interest and commitment for expansion of a JRU to establish a program that is compatible with goals for quality, cost-effectiveness, and growth within the most efficient period.
The more diverse the workplace population is, the more likely the organization will be able to solve problems and make decisions because diversity brings with it varied outlooks, approaches, ideas and points of view. Staff members and leaders with different backgrounds can offer different perspectives when evaluating goals and unintended consequences from policy-making and procedural changes. For patients seeking health care, having a diverse workforce increases positive outcomes. Patients receiving care from someone with a similar background leads to increased satisfaction, increased treatment compliance, improved productivity, and a reduction in health disparities (Andrews & Boyle,
...cate themselves about different cultures, and entitle minorities to health insurance. Although doctors might not see any issues in their poor relationships with minority patients since they are a minority in the whole population, doctors need to be prepared when minorities take over most of the United States. If minorities keep receiving the same quality of healthcare they are receiving today, the United States will be full of unhealthy people who have no trust in their doctors. The U.S. has many other issues that need to be focused on, and healthcare is one that can be taken care of if doctors and the healthcare industry took the time to work on their relationships with minority patients. It’s time for doctors to stand up and change his or her relationship with minority patients so America’s health can be saved and it can become a healthy environment for everyone.
Diversity in healthcare is a very upcoming and important aspect in modern day practice. When the diversity increases of a country, it brings upon new challenges and aspects to be looked into and health care providers and systems must find a way to be able to deliver culturally competent services and solutions. In healthcare cultural competence can be described as, “the ability of providers and organizations to effectively deliver health care services that meet the social, cultural, and linguistic needs of patients” ("News Worldwide"). The diversity of an institution, can directly impact how well care is being received and delivered amongst their patients. When there is not cultural competence in a healthcare environment, research from the Institute of Medicine has proved that this can lead to poor patient satisfaction and increased health disparities, no matter what services are available. Not only this an aspect that relates to
The University of California – San Francisco Medical Center is one the best hospitals in the country. In 2010 the hospital was the seventh best hospital out of 100’s of others. How does a hospital reach this level of success? A hospital such as UCSF they have to be willing and able to find better and new ways to approach the care for their patients. Superb patient care is only one of the reasons why UCSF is one of the best. The innovative research and the extensive education in the Science of Health at their medical school are more reasons. UCSF Medical Center has been known to specialize in many of areas of medicine but there are areas they are most popular for. They also have many strategic plans that are already being putting in affect to better their hospital reputation and for the coming years.
According to Andrews and Boyle (2016), having a diverse workforce provides a greater satisfaction among employees, which will result in higher retention of employees as well. By hiring a diverse culture within an organization this increases a workplaces economy and becomes a culturally competent organization. Otherwise, a high turnover can be very costly to an organization and the functionality can decrease. Many organizations have developed policies to help recruit and retain people from different backgrounds. When employees feel that they are valued because of their diversity, the employees will feel protected from discrimination, feel that there is room for advancement within the company, and increase employment retention (Kaplan, Wiley, & Maertz, 2011). With the increase of minorities across the nation, having diversity in nurses and healthcare workers to accommodate this diversity also improves the quality of care to the patients while also increasing their health outcomes and satisfaction (Ayoola, 2013). We have learned in the previous weeks that being able to communicate with our patient’s and understanding their culture can positively increase the outcome of the health. Having a diverse staff will also help establish trust and make them feel at ease. However, there can be barriers to having a diverse culture in the
In the healthcare system, it is needed even more. Many healthcare facilities need to have their workforce diverse in order to reap benefits. In the 2000 U.S. Census, African Americans accounted for nearly 12.7 percent of the workforce, that number hasn’t increased exponentially today. Many minorities are underrepresented in the healthcare workforce, which can affect delivery of healthcare. Some benefits that many organizations see from a diverse work environment are: varied ideas, a larger talent pool, reduced discrimination, and more productivity. These benefits can impact the healthcare delivery system by improving quality of care and quality in the
Hospital A before the merger was a for-profit hospital, relatively new facility, in east side of town. It consisted of 110 hospital beds, 8 of which were reserved for transitional care. Services provided were: general surgery and same day surgery, full-service rehabilitation department and radiology department. Other services included kidney dialysis center, on-site retail pharmacy, blood bank, women’s center e...
Trinity Community Hospital community health assessment needs was obtained from input the hospital CEO and senior management obtained input from medical staff members and community leaders to develop a vision for the hospital. A five-year plan identified orthopedic, oncology and cardiology services needed to be developed in order to better serve the community needs. A five-year targeted outcome for these services was outlined along with the level of capital investment required to develop these services. Lastly, financial analysis was conducted to determine if sufficient margin will be generated for future growth. A detail analysis of orthopedic service line is included in this paper to determine the feasibility of the proposed service line.