Business Communication Dq 5

1480 Words3 Pages
bulb-icon

Recommended: Discussion on the topic of business communication

DQ 2
A) Pick five of the statements listed in Exercise #4 (pg. 153), briefly identify why each is impersonal, and then provide a rewrite.

1) A – Original: It becomes incumbent upon this office to cancel order #2394.
REVISED: We regretfully inform you that order #2394 must be canceled.

The original sentence uses a “pompous” word, “incumbent” when a more impersonal word choice is available. Also, by adding the word “regretfully” to the sentence, it adds a personal touch.

2) B – Original: Management has suggested the curtailment of parking privileges.
REVISED: Due to increased activity, management has suggested the reduction or parking privileges.

The original sentence uses a more “pompous” word, “curtailment” when a less formal word choice …show more content…

The revised letter was polite, professional, applied the “you” attitude, addressed the recipient by name. The new letter also contains a contact verification request with the necessary contact details provided.

C) E-Communications are a vital part of most workplaces. Share your experience using e-communications at work or in the academic setting. Have you ever had any mishaps or felt someone was engaging in unethical or unprofessional behavior? Explain, keeping in mind the specific guidelines on pages 77-78.
Working in the hospitality industry for my internship consisted of constant e-mail interaction with co-workers and supervisors. During my time at the resort, there were numerous occasions when e-mails were sent that were not professional in nature. Forwards were sent that contained jokes, irrelevant information, etc. I did not observe any instances that involved inaccuracies, confidentiality or improper personal/grievance type e-mails.

D) Have you ever experienced unethical or unprofessional e-communication from a particular business you considered patronizing? What effect, if any, did this have on your perception of the company? If you have never had this experience, imagine a scenario in which this occurs and explain how you might

Show More
Related

  • Disability Student Nurse Interprofessional Communication

    1279 Words  | 3 Pages

    Wright et al. (2012) suggest that communication is a process that involves a sender, a receiver, a message and a channel. The sender and the receiver of the communication may be the professionals and the channels of communication may be through hand over’s, emails, phones calls, verbal discussion and other relevant communication channel

    Read More

  • Service Field Communication Paper

    466 Words  | 1 Pages

    Communication is extremely important in my profession. I am currently employed for Rodd Hanna’s Air Performance in Rockwall, TX. We are a small HVAC company that specializes in air conditioning and heating repairs, replacement and preventative maintenance. Therefore, I spend most of my day communicating with my technicians, boss, customers and even vendors we work with. Also, during the work day my employment includes composing work orders, quotes, invoices, payroll for all employees and correcting charges from vendors. Therefore, I use verbal and written communication all though out the day. Within the service field communication is imperative for the reason that I can recall a time that my boss had taken a work order for a client in which

    Read More

  • Computer Misuse Act 1990 Essay

    831 Words  | 2 Pages

    However, there are the wrong way of using email which are;  Harassing or ban threatening emails  Spamming or send large attachments or documents of un solicited emails  Sending confidential information  For long-term storage These are the incorrect use of emails in Apple, and there are codes of practice on the correct use of email in Apple. Points above are incorrect and correct way of using emails, these are because sending large or confidential documents can crash the software or may not open as the software does not support the file, also confidential information can be misused, long term storage is misuse of email as they should be recycled. Apple also have codes of practice on the use of the internet, where employees can and cannot use the internet for.

    Read More

  • Business Communication at Sainsbury's and Cadburys

    800 Words  | 2 Pages

    quickly and they are next to you or if they are in the same area as

    Read More

  • Analysis Of Max Weber's Bureaucracy

    1478 Words  | 3 Pages

    Impersonality: Tasks in the bureaucratic organization are conducted according to prescribed rules. There is strict application of rules and regulations and everything is to be done

    Read More

  • Technical Support Team

    976 Words  | 2 Pages

    During my last work term at company XYZ, I was part of the technical support team. One of my daily duties was providing customers with technical support through mail and phone. When customers sent emails to our technical support email address it would be forwarded to several parties. Emails were forwarded to the technical support team at the headquarters, the technical support team in Asia, the CEO and the operations manager. Emails were forwarded in this manner so that the quality and response time of the technical support emails could be monitored by the administration. The nature of most issues were complicated; as a result several emails were send back and forth before the issue could be pinpointed and diagnosed. Since the emails were delivered to half a dozen inboxes, there was often confusion over who needed to respond to which emails. Although there had been many attempts to address this issue they all failed. There was not a solution that would work all the time because employees would not be available due to sickness, holidays, emergencies etc. The goal of the process is to provide customers with the highest quality of service.

    Read More

  • Emails in the workplace

    871 Words  | 2 Pages

    Another business guideline for employees is to follow appropriate etiquette rules in business e-mail communications. Understanding the rules of business e-mail etiquette is rapidly becoming an unstated required skill for employees. E-mail is the latest trend in corporate communication tools (McCune, 1997). Employees who use e-mail for communication must understand that they are representing the company for which they work. Every e-mail communication sent by an employee reflects back on the company.

    Read More

  • How Technology Has Changed Workplace Communication

    2865 Words  | 6 Pages

    Organizations depend on communication for very nearly every part of their operation. From directing touchy discussions between two people to immediately scattering discriminating data over a mass crowd and actually enlisting new clients, various built and rising channels permit organizations to help. Communication tools in modern technological era are the first need of business organizations. Being the part of business, these tools are leaving an immense effect on workplace environment. Business activities have become very convenient and easy with introduction of modern communication tools. Business communication has become child’s play with the inventions of electronic tools for exchanging ideas. These sorts of electronic specialized systems for descending correspondence or upward and sideways correspondence beat the impediments of routines for correspondence 50 years back. They give strategies for worldwide correspondence that are moment wi...

    Read More

  • Misuse Of Email Facilities

    1966 Words  | 4 Pages

    Email has the ability to inadvertently cause damage or embarrassment with the click of a ‘send' button advise Rothman and Taffae (2003, p.56). The informal impression for employers and employees of sending an email is misleadingly perilous, and it is considered things are conversed in emails, which would under no circumstances be said in writing. The key threat with emails is that, they leave a written record even after they have been deleted. This written material or confidential corporate information could potentially lead to embarrassment, defamation or legal implications and an undesirable effect on a company's reputation, if an inappropriate email was leaked, external to the organisation.

    Read More

  • Business Communication Degree

    1010 Words  | 3 Pages

    Are you the type of person to who it is important that you always get your point across in an efficient and effective manner? Do you have an interest in the way that individuals and groups of people communicate with each other. If so, you might be interested in studying business communications and learning the lingo that makes the business world tick. Communication has always had an important role to play in ensuring that a business functions efficiently, but technology has opened up brand new channels for doing so. Earning a degree in business communications can help you with mastering the skills required to step into leadership roles at companies or organizations.

    Read More

  • The Six Major Barriers To Effective Business Communication In Business

    844 Words  | 2 Pages

    Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.

    Read More

  • Internet in Modern Organizations

    1576 Words  | 4 Pages

    Many organizations utilize internet based programs such as the email and instant messaging platforms to facilitate communication between their employees (intranets). Setting up an intranet gives organizations the capability of instant communication between employees without one having to search out the colleague they are trying to address. Intranets belong to the organization and are only accessible by those with authorization, such as employees. Employees are then able to collaborate, plan and execute strategies without ever having to be in the same room together. This ensures that fellow workers are now able to communicate timely and effectively as several of these mediums result in near instant communication.

    Read More

  • Business Communication

    1209 Words  | 3 Pages

    I am writing this letter to you in hopes of helping you understand what is taking place in our business communications course. I do understand that as a native speaker to English, this course may be a bit difficult for you, however please don't worry as I am always here to help you. This week we are putting our focuses on the "Word Power" conference. This conference has been set up for students to participate in a fun new way of introducing new words and phrases. These words and phrases are English culture specific and may be difficult to learn, however with my help I am hoping you will understand the definition of the word as well as understand the phrases that this word provokes.

    Read More

  • Business Etiquette

    3382 Words  | 7 Pages

    ... integral part of our daily lives. It is very easy to slip into “casual speak” when dealing with business e-mails. However, business professionals should keep in mind that they are dealing with other businesses and the same formality use when face-to-face should be used for writing and sending business e-mails. It may also be a good idea to take a few tips from the pros…literally. There are several services that provided by etiquette consultants. Many of these services can be found online or in your nearest bookstore. Knowledge it the most important aspect of good business etiquette.

    Read More

  • Essay On Importance Of Communication In The Workplace

    755 Words  | 2 Pages

    Communication is important in life. Companies need to communicate with other companies and customers. The managers also need to communicate with the staff. The technology provides us with many means of communication, the most important of which is e-mail.

    Read More

More about Business Communication Dq 5

Open Document