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Importance of body language and the effect it has on effective communication
Body language in business communication
Importance of body language and the effect it has on effective communication
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Abstract In the past few years, there has been an increase in the demand of banks, restaurants and warehouses. This has however led to better employees to be hired to run such different type or categories of businesses and has also therefore emphasized on better body language which is essential for business dealings in order to grow or expand up to a certain level where higher profitability is achieved. Body Language Required For Business Dealings Introduction Social skill includes body language which is appropriate for business dealings. The importance of time, use of vocabulary, the way a person responds to a particular situation, his confidence are few of the things which comes under the topic which is “Body Language”. Only 7 to 11 percent of your communication is carried by the words you chose to say. Whilst the text (what you say) is clearly vital for communication to happen, what you do whilst you are saying it (your body language) can have a really dramatic effect on the message that the other person receives. Here we are talking about the difference between content and context. The words and sentence construction is content. How you say them and what you do while you say them is context. The full context is everything other than the words that can be seen and heard (experienced) by all the people involved. As we are looking at it we start to see that body language is only one part of that context. Other parts are: Where you sit/stand Who else is in the room Time of day, week, year History of previous communications The body language component can be divided roughly into three parts One The stuff you can do nothing about - your gender, race, age, height, etc Two The stuff you can, with effort, change - your dress, hair, weight, etc Three The stuff you already have that you can chose to use - gesture, eye contact, voice, etc. The most powerful of these is eye contact. Just try and get a waiters attention without making eye contact and you'll see how strong the impact of not making eye contact can be. There is no credible way of learning new body language gestures, as they always seem artificial or bolted on. The way to approach modifying your body language is to think of it as 'style' When you think of your dress, your accent, your gestures as your style, you can begin to deploy them at will.
Some scholars think they are all “learned, like speech, without any special effort on the part of the learner or the teacher; consequently, their importance and influence are often overlooked” (DeVito, 1968). This does not account for all nonverbal behavior like the self-touch gesture. The self-touch gesture happens when someone is nervous or intimidated, and looking for some self-assurance. While trained speakers can be taught to not to do this, who taught anyone to start doing this in the first place? These unconscious behaviors, especially body movements and gestures are what make nonverbal and kinesics interesting and important to understand
I was surprised to learn that people can communicate about their communication. This term is called metacommunication and it is something we all do every day. We communicate about our communication by sayings like, “I do not know how to say this, but…,” or by rolling our eyes after making a comment to indicate sarcasm. I use metacommunication to help me clarify or reinforce what I am saying. I find it very useful when I am trying to convey the importance of my message. I may gesture with my hands or simply state, “This is very important.” Metacommunication helps us convey our messages by adding meaning that our primary message was lacking.
Body language informs people who we were or want to be, it communicates to people the type of person that we are. My sister is the type of person who puts her head down and avoids eye contact as frequently as possible. She 's the person who is inclined to sit alone in large crowds, curl into herself and focus on her phone. Based on her body language you can determine that she is a shy person who is not up for conversation. She is the girl, who for the time being, wants to be left alone. In contrast to my sister, my brother in crowds puts his phone away uncrosses his arms, has a smile on his face and tends to position himself in the middle of the crowd. Based on his body language you can recognize that he is a social person who doesn 't mind conversations or being the center of attention. Our body language discloses a lot about us; avoiding eye contact says “I don 't want to talk” while arms uncrossed says “it 's okay to approach me”. Tapping your foot quickly can mean annoyed or impatient while tapping your foot slowly can mean delighted and tranquil. Body language helps people communicate to others who they are or want to be, it tells people if your social or talkative or quiet and shy.
Makodia, V. (2009). The 'Secondary' Role of body language in communication. Jaipur, IND: Global Media, Inc. Schweitzer, M., & Maurice, E. (2007). Call their bluff!
Body language is a very important factor in the communication process, the psychologists started studying this language at the late centuries because it forms a big part of understanding the verbal words; by this way we can explore another people’s real feelings ,meanings and thoughts, It’s also help us to understand ourselves. It is known as “kinesics” pronounced like ”kineesicks”. This kind of language dose not consist a words or alphabets, it is consists of hand movement, facial expression and eye movement.
Nonverbal cues involve everything but the spoken word which includes: body posture and facial expressions, gestures, eyebrows, eyes, tone of voice, speed of delivery, inflections, volume, and proximity. Even one's attire sends messages to others. Each area of the nonverbal has the power to send a message; combined they tell the listener what is meant and what is felt. The power of the nonverbal cannot be over-rated; it will almost always ...
I am often told that people are watching me. Not to hear what I say, but to see what I do, how I do it, and even what I’m wearing. While they watch me, they are forming their own opinions. Whether or not their opinions are factual is not the point, the point is that they are basing their assumptions on nonverbal communication. The outcome is that nonverbal communication can be misconstrued at any time; it just depends on the person analyzing it.
Axtell, E. R. (1993). The dos and taboos of body language around the world. In Social interaction in everyday life (chapter 22). Retrieved from http://www.sheltonstate.edu/Uploads/files/faculty/Angela%20Gibson/Sph%20106/taboos0001.pdf.
This video focuses on the research behind body language and non-verbal communication in general. Specific examples are broken down and discussed throughout the footage. I found these examples quite fascinating, especially the examination of politicians who are body language coached. I’ve listed below some takeaways that I found intriguing.
Psychologists said that the first impression that people will get from you comes after seven seconds, and the nonverbal communication might help you to give a good impression in the first meeting. They also proved that people will judge the speaker and the speech from the beginning of the speech because verbal communication is not the only important part of communication. Psychologists found that 55% of people impression on you comes from your body language, 38% comes from your voice tone, and only 7% comes from your words. Therefore, when the speaker’s speech doesn’t match their body language, the audience will feel confused and lose interest in the
Communication is the simple “process of acting on information,” but communication is a lot more complex than that. Communication comes in varies categories and can be misunderstood if the message is not clear. Verbal and non-verbal communication is a great example where an issue can occur—if the source transmits a message that is not very well developed, then the receiver might interpret the message in a different context than originally intended. In my experience, verbal and non-verbal communication can be misinterpreted quite often. Texting is the most common abstract form of verbal communication—when someone responds with a single word like, “ok, or cool” to a very long text message, that
There are different types of communication (verbal, nonverbal, paralinguistic). Verbal communication is communicating with words. For instance, an individual speaks to another at a business meeting regarding profit margins. Second, nonverbal communication is communicating without the use of words but through gesture, body language, facial expression and eye contact (Baron, Branscombe, Byrne). Also these physical expressions can provide powerful and valuable information about others’ current feelings and reactions without the need of words. Lastly paralinguistic is defined as the use of emotional expression, gestures, and the location of the body in relation to the other's body, eye contact, and level of voice instead of verbally expressing these cues (Triandis). Additionally, paralinguistic is also known as paralanguage as a way to modify or nuance meaning, or convey emotion, with the use of pitch, volume, and intonation (Triandis). For instance, as described by Triandis’ article Culture and Communication, “in Bulgaria and south India a nod means "no,” and a shake of the head, means "yes".” It’s interesting how Triandis describes the amount of difficulty it was to compre...
Before the spoken word was commonly used to communicate, there was body language. Body language allowed people to effectively communicate with one another. Non-verbal gestures, facial expressions, and movements were used to express thoughts and feelings when the mouth was not. Later in history, a famous philosopher, politician, and scientist by the name of Francis Bacon stated that “as the tongue speaks to the ear so the gesture speaks to the eye.” Even though spoken l...
Non-verbal communication doesn’t involve words, but is a powerful form of communication. The way your body language is tells the other party whether or not you are receiving their message or just listening. When your nonverbal behaviors align with the words you’re saying, they indicate to the person you are communicating with that you are trustworthy. When non-verbal behaviors do not align with your message it sends mixed signals on what you are trying to convey. When communicating in business it is imperative that you are conscious of your own body language and nonverbal cues as well as that of
...tention to how people react to one another’s comments, guessing the relationship between the people and guessing how each feels about what is being said. This can inform individuals to better understand the use of body language when conversing with other people. It is also important to take into account individual differences. Different cultures use different non-verbal gestures. Frequently, when observing these gestures alone the observer can get the wrong impression, for instance, the listener can subconsciously cross their arms. This does not mean that they are bored or annoyed with the speaker; it can be a gesture that they are comfortable with. Viewing gestures as a whole will prevent these misunderstandings. Non-verbal gestures are not only physical, for example; the tone of voice addressing a child will be different from the way it is addressed to an adult.