As I arrived at the doors of the employee entrance, I realized I had forgotten my company issued identification card. The only way left to get into the building was to wait for someone else to open the door with their I.D. card so I could sneak in behind them. Once inside, I began to walk down the long hallway that led to my cubicle. Just then I realized something. I hadn’t worked for that company for years. Why was I even there? I hoped that nobody noticed I was standing there without my I.D. card. Usually that’s where I wake up from this recurring dream. I spent 7 years of my life in that place.
I worked in a call center for a company that sold shoes. It was in a large building that was located next to a river. The side of the building facing the river was all glass, which made for an awesome view. When you work in a cubicle all day, being able to see the outside so easily is a good thing. The call center had many separate departments within it. During my 7 years with the company I changed departments several times. Each department had different responsibilities so I was able to see many different aspects of the company.
I was initially hired to take orders from customers over the phone. I worked 5 days a week for 8 hours per day. That is 40 hours per week of talking to people on the phone. All of that practice was making me pretty good at my job. My supervisor took notice of my performance and after a couple of months I was offered a temporary position in the credit card department. They needed extra help for the holiday season.
Expensive shoes are a common purchase for people who are using stolen credit cards. The main job of the credit card department was to prevent fraudulent orders. My task was to make phone calls to cus...
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...s, I had a new job.
After years of having people working under me it was nice to be on the bottom again. The IT department felt like a separate company in some ways. It was a separate part of the building, and required a special I.D. badge to enter it. I was back to taking phone calls. Instead of taking calls from customers however, I was now taking calls from people within the call center. Calls came to my desk if a piece of technology wasn’t working correctly. It was my job to contact the people within my department responsible for fixing those issues.
I held that position until I left the company. I regretted leaving that job for a long time and still miss many things about it. Those memories are now driving me forward in my education. I’m starting a new career. There is another cubicle in my future. Maybe then the recurring dream about my old job will go away.
I had just graduated high school and I wasn’t too interested in going to college. My plan was to enlist into the armed forces after high school, but I took things slow and decided I wanted to make a few bucks first. I had applied for Wal-Mart in late May and very much wanted the job. I called frequently to check on the status of my application and eventually they called me in for an interview. The interview itself took around three hours and I didn’t go home until about two in the morning. On June 10th, I got a call from Wal-Mart asking if there was any way possible I could go in the next day for training; I had been hired at Wal-Mart. Training was a fun experience with very fun and amazing people. I got paid 9.50 an hour, while I was in training as an overnight stocker; though my training took place in the day time. I thought that this was going to be and easy job. I have never been so wrong in my life.
I've been working for Lowe's Companies for almost 3 years in May. I started at the retail store where I was apart of the Red Vest Mentor program. I was responsible for training and mentoring the front end associates in customer service. During my time there I also took on the responsibility to work standby for the cash administration office. As a back up cash administrator, I was responsible for processing daily businesses and cash deposits, as well as counting and staging cash drawer tills. Within this past year I advanced to the corporate office and worked for 6 months as a customer care agent. I worked on a team as an EOS (employee opinion survey) captain where I was responsible for encouraging my coworkers to provide feedback regarding
Comcast Corporation is a company that specializes in cable networking and high speed internet access for residential and commercial customers. “Comcast Creates More Than 5,500 New Jobs as Part of Multi-Year Customer Experience Transformation” (Comcast.com, 2015). I spent a total of three years working for them in a call center atmosphere before relocating my family. This job was one of my most memorable and enjoyable mainly because they followed the management practices which allowed everyone to function efficiently. Nominally “The primary function for most call centers, also known as ‘inbound’ call centers, is to receive telephone calls initiated by customers. Inbound call centers typically spend 60–80% of their budget on staff members who handle phone calls” (der Horst, et al., 2012, 435). My days were spent with between eight to twelve hours a day attached to a desk and phone system monitoring all aspects of job performance. Comcast “today announced a new, multi-year plan to reinvent the customer experience and to create a culture focused on exceeding customers’ expectations, at all levels of the company. The plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company” ...
I was so excited that I was finally going to have a job. I was a little nervous about the job interview, but that was a piece of cake. The interview lasted only about five minutes. An easy question here and an easy one there, and before I knew it I was the new game technician at Peter Piper Pizza. I was so happy once the interview was over; I was telling everyone that I had just got a job. Right after the interview me any my mom went and got me my food handlers card. ...
I had got some sleep when Boom!!!. “What's wrong” I cry out hoping for an answer. It never comes. I run out to the hall with my belongings. “Hey lady” I hear from behind me.
During my time in placement I got the opportunity to take part in fun activities with the service users which enabled me to build relationships with each of them and also developed my commu...
The work area where I went was inside a building. The employees aren’t alone; there are other people’s desks near by. This job is certainly not hectic and tense, its more quiet and clam. Sometimes people are walking by, or come in to talk to them though. There are a lot of glass windows, whether it for looking outside, or into the more private office, there is quite a lot of glass, and desks are scattered throughout the building. Some of the equipment used is copy machines, fax machines, and printers. There are computers and phones on the employee’s desks. By shadowing my mom, I learned a whole lot about trading and selling stocks. I also learned how the employees have to deal with clients that have problems or questions about their stock. So I know what kind of skills I need, and what I have to do to be a stockbroker. This experience of job shadowing won’t really impact my future career decision, because although it was a good and informational experience, it’s not really the kind of career I want to do when I get older.
Great, I had a positive professional relationship with the staff. I made myself available to assist with various assignments to build a rapport with all the staff members. In the beginning I thought some of the staff was standoffish, but after working with all individually I realize everyone has task they are trying to complete and time is limited to fraternize and build rapport in a busy setting.
My first job was at a grocery store I was excited of meeting new people, making friends, gaining experience, but most importantly was excited to earn my own money. My pay rate was nine ten and pay day was every Friday. The first day I worked was on a Sunday afternoon in which I worked a heavy eight hour shift from eight in the early morning to four in the calm afternoon. It was a very productive day I did many go-backs, the hourly
If there was one thing I gained from the Call Centre job it was the knowledge that I liked to help people. I believe through continuing my studies at a University level, I will be able to reach my goal of becoming a Psychologist and helping people on a larger scale.
With the technological growth in our society there is a great need for call centers. Role conflict occurs when supervisors have the duty to support call center empl...
Have you ever forgotten to get a copy of your credit card receipt the last time you visited a restaurant and had paid your bill with a credit card? Did you know that many of these receipts have your credit card number printed right there for anyone to see (and use)? And, if you've signed your receipt, your signature can be copied by any. This can lead to the most critical form of identity theft. With this handy information, some unprincipled personal can easily start his or her Christmas or New Year’s shopping by phone or on the Internet using your credit card number. You would be unaware about this theft until you get your monthly statement and if you are a person who would be least bother your statement then you would end up paying more money for something that never used or purchased. Credit card fraud is viral and a growing means of stealing money from credit card companies and consum...
As far back as I could remember, I was always in a rush to grow up and be responsible. I was about thirteen when I realized I wanted a job, so I could have my own money. I’d even fill out applications online, lying about my age but it never worked. A few birthdays went by and I was celebrating my sixteenth birthday and a few weeks later; I received my first retail job. My very first job was at a popular teen store called Aeropostale. I learned and experienced a lot working there and made friends as well. Although, I got what I desired, I often had uncertainties once I really got the feel for the part-time position. In life, people leave and things change and by the end of my employment, I would soon look back and realize it.
Riley, M. (2014). Missed Alarms and 40 Million Stolen Credit Card Numbers: How Target Blew It. Businessweek.Com, 1. Retrieved from DeVry Library
I was only seventeen when I started working. I lived in a very small city that I downtown area full of different stores. During the summer times, most of the stores downtown would post job listings looking for young individuals who wanted to work during the summer season. I decided that I wanted to gain some work experience and decided to apply in one of the stores. The store I worked in was called Kid City; it was a clothing store for children. I enjoyed the job I had in the beginning; all I did was open up boxes and placed the clothes in the racks so the store associates could hang them up on the store racks. I enjoyed the job because I did not have to deal with the customers that came into the store. However, I was then moved to the front of the store to