Analysis Of Caring Angel Hospital

Over the past two months I have observed Caring Angel Hospital and am pleased with many of the services and care that the staff here are providing. However, there are places where we can expand upon the work being done and take Caring Angel Hospital to new heights. In the recent past the Hospital has underperformed financially and there are opportunities to improve the quality of care, add value too, advance employee morale, expand organizational design, produce a robust team environment, and expand into new specialty services.

As a consultant for this hospital I suggest that we focus on some key observances that I have seen in the past two months here. I have witnessed an atmosphere that does not value the patient. There are uncomfortable

“Value is created when additional features of quality or customer service desired by a customer can be provided at the same cost or price, or when a given set of features of quality or customer service can be delivered at a lower cost or price relative to other producers” (Burns, Bradley, & Wiener, 2012). In order to add value to this hospital a culture needs to be changed from top management all the way down to housekeeping. The add value for this hospital will be to provide the best customer service and care in the area. We will implement staff training, communicate through emails, and personally go around to each department and get our staff excited about our new change of culture. We want our employees to smile and greet our patients. Emphasize to them if they see a patient lost to ask them if they need

This helps provide an attitude of wanting to be the best hospital around and we should strive every day to prove that. One way to start achieving this is too have an area in the hospital dedicated to recognizing outstanding employees for that month or quarter to create a since of pride and competiveness within your employees. Share with your employees how many patients they are caring for in comparison with other hospital in the area. Create a culture where the employees know that they are the better choice to come to for patient care. This will create “long-term market position and uniqueness that is not easily duplicable by rivals” (Burns, Bradley, &Weiner,