TQM In Healthcare

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Overview of TQM and Healthcare Total quality management is “a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company 's operations” (citation). There are eight key principles to consider when discussing TQM: customer focused organization, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships. A customer focused organization is when organizations depend on their customers, they try to understand current and future customer needs, try to meet customer requirements, and make a huge effort to exceed customer expectations.…show more content…
Healthcare isn’t just health insurance, but hospitals, doctor’s offices, and dentist offices to name a few. Within the healthcare industry, some just see it as doctors, but there’s so much more behind it. The healthcare industry is the one industry that will never disappear, but will always be improving with better technology.
Issues with TQM in Healthcare Many questions arise when talking of TQM in healthcare, the biggest question being that is TQM making work in the healthcare world? You don’t realize how much work TQM really is, but training the staff and getting the right people doing the job is a difficult process. Not only is this a process for the suppliers, but for the “buyers” too. If you think about it, quality is different in every setting so there is no basis for what TQM would go off of. The different healthcare agencies would have to come up with all of this and make sure there is a system that keeps the agency in check as well.
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TQM is about improved customer satisfaction so it then offers the prospect of a great market share and profitability. Some hospitals are not quite worried about what their “customers” think because eventually they will get their money. With research, I have found a consensus that TQM can be an important role of a hospital’s competitive edge in the quality management of the healthcare system. With TQM in any situation, there needs to be a high quality of management and leadership. Without this, things will never change and grow. Also, switching positions up could help to increase the amount of knowledge and new ideas. Total quality management needs to include top-management leadership and support, employee involvement, systems thinking, continuous improvement and data-based decision
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