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Communication within nurses
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I spoke with Thelma a registered nurse that started her clinical practice at a hospital on a medical unit at Brookdale University Hospital and Medical Center in Brooklyn, New York. Brookdale is a teaching hospital located in inner city Brooklyn. She worked with post-ops and pre-ops on a 72 bed unit. The unit dealt with hematology, oncology, pulmonary, endocrine, cardiac and renal. She was a staff nurse at Brookdale for 2 ½ years. She didn’t like this position because it was a hub for patients to get and out. Thelma stated, “Patients come and go rapidly and I didn’t have the opportunity to create relationships, I didn’t really get to know my patients”. Thelma’s perception of the hospital setting is that you don’t get a good picture of who the patient is, you just get a snapshot of their current situation. She felt that you missed the bigger picture of the patient overall, in some ways you miss everything that led them to med surge. Also, she enjoys interacting with patients and teaching; in the med surge unit …show more content…
She had “follow-ups” the she needed to provide care to. One of her clients had diabetes and stage II pressure ulcer on the sacral area and she contacted them to let them know she would be coming at a certain time frame to check on his wound. She went to the client’s house and assessed for safety and to be sure that he was fed and cleaned. After she did that assessment she spoke to the client and asked about their overall health and inquired if there were any changes from the last visit. She took a look at his wound and documented the progress, there wasn’t any changes. The health aid happened to be there and she asked her questions regarding his ambulation. Thelma mentioned that she was going to follow up with the physical therapist. She cleansed his wound with normal saline and dressing changes. She completed her paperwork in her car and it was sent to her supervisor
This year I am most excited about learning how to better communicate with children and being able to see how communication changes depending on their stage of development. I’m excited to learn how to accurately take blood pressure and other vital signs like pulse and respiration. As well as, being able to identify any values that are abnormal. I am also eager to learn how to appropriately express these abnormal finds to my young patients without igniting fear.
Mindful communication is one of the most powerful tools a nurse can use when delegating responsibility to an unlicensed assistive personnel (UAP). In order to effectively delegate patient care to the UAP, the nurse must use the right communication. The right communication provides safe, quality outcomes for the nurse, the UAP, the patient, and the facility. The processes at the core of communication that are suggested to improve synchronization of a care team are effective, patient-centered, timely, and equitable care (Anthony & Vidal, 2010, p. 1). The registered nurse (RN) must assume responsibility for delegation, as well as client outcome. This makes it important for the RN to foster an open, truthful, and trusting environment with coworkers. Even the smallest piece of information left out of, or misinterpreted in
Communication and interpersonal skills are closely related in the nurse-to-client professional relationship. There are several different types of communication in professional nursing. They are written communication, verbal communication and nonverbal communication.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Communication involves the exchange of information between two or more people. Whether verbal or nonverbal, communication serves as the bridge that allows people to share ideas and thoughts. Clinical professionals converse with patients, relatives, and other professionals daily. Conversely, despite having multiple encounters with patients every day, physicians fail to enact the necessary communication and interpersonal skills to effectively listen, instill confidence, and promote following medical advice in patients.
two or more people; this is something that we do all the time. It is
Being able to communicate effectively is important for all life skills. Communication can be defined as the simplest act of transferring information from one to another, whether it is verbal or non-verbal. Effective communication between nurse and patient is often the main key to success. Communication is a process of exchange of ideas between individuals. It is the basis of nursing activities, especially in the nurse-patient relationship.
Nurses today need to have excellent communication skills. Receiving information from patients is the most important aspect of nursing. If nurses are unable to communicate with their patient then they would not be able to have a relationship with them. Communication is where two or more people interact with each other, by using sounds and words, this is verbal communication. Some individuals have different behaviors where they try to express themselves to others without using spoken words, this is non verbal communication. Once nurses have the proper communication tools, techniques and evidence based practice, when communicating with their patient, they would get the necessary information needed from the patient to properly diagnosis them.
It was becoming increasing clear to me that the hospital environment was a community that I knew one day I wanted to be a part of. For three summers, I shadowed one emergency room physician who has been an amazing role model and mentor. This exposure taught me not only a plethora of terms, but to think critically and quickly and to prioritize and reason in ways that had immediate benefit. I also learned a great deal about bedside manner, and how important it is to be culturally and emotionally sensitive to patients. Like my family, this physician noticed so many important things about people- who they are and what matters to them. She knew just when to touch someone on the shoulder, or to step back. She accounted for age and class and race and subtleties that don’t even have words. She viewed each patient as a whole person. One night a woman was brought into the ER after a car crash and needed a neurological exam immediately. She was wearing a hijab. This physician kindly addressed the woman and asked her if she wanted the door closed while she took off her hijab. They both knew the cultural significance, helping this patient to feel respected and less
As a medical / surgical RN, I provided care for the elderly, the infirm, the mentally challenged, the young, and the psychologically disturbed. The wide variety of patients exposed me to the effects of life style choices, health care choices, and the resulting impacts to the patient as well as to the family of the patient. This experience has fully matured my view of the awesome responsibility that we, as health care professionals, have been charged with, and it has furthered my desire to obtain the skills necessary to provide more advanced care for my patients. In addition to exposure, maturity and experience, my career as a medical / surgical RN has also sharpened my critical thinking abilities and provided insight on observing signs and symptoms that a patient may be unware of. Furthermore, as a charge nurse I learned the importance of collaborating with other health care professionals in order to provide the highest level of care available. In summary, my career as an RN has provided valuable experience, maturity, exposure to impact and outcome, enhanced my critical thinking abilities, and improved my collaboration
Communication is continuously disregarded and overlooked, however the skill to communicate efficiently is mandatory to articulating concepts, feelings and diffusing ideas. Stated by Stacey Huish (2013) “Communication is the process of transferring information from a sender to a receiver with the use of a medium in which the communicated information is understood by both the sender and receiver”. Effective communication particularly in a nursing context, is substantial as all nurses are anticipated to develop a sense of agency and use their interaction with patients to support and provide assistance effectively. Upon analyzing two distinct scenarios based on a nurse’s communication towards a patient, it can be made apparent the effective and non-effective practices in communication, as well as the effective or ineffective techniques to client interaction, impact the competence of one’s communication which either provides poor or adequate communication. The foremost concepts of communication evident in each scenario is body language, eye contact and lack of communication. Body language, eye contact and a lack of communication are predominant factors that distinguish one’s capability to interact competently or incompetently with a patient in numerous circumstances.
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
Literature Critique This literature critique reviews Catherine McCabe’s article, Nurse-patient communication: an exploration of patients’ experiences (McCabe, 2002). She has obtained many degrees related to health care (Registered General Nurse, Bachelor of Nursing Science, Registered Nurse Teacher, and Master Level Nursing). She has many years of experience and is currently teaching at Trinity Center for Health Sciences. As stated in the title, this study will review the patient’s interactions with nurses in relation to their communication. This study used a qualitative approach, as stated within the article, by viewing the life experiences of the participants.
.2- Explain how effective communication affects all aspects of own work. Effective communication is vital for the social care worker. If a social care worker wishes to communicate with the service user effectively, he/she must speak clearly and use phrases and sentences that the service user can understand. On the other hand, service users, when communicating to care workers, their managers or other members of staff, should also speak clearly and openly in order to promote an excellent service. Not doing so, could compromise the quality of the service, lead to misunderstanding and therefore, create communication
Communication is a simple process and known by everyone as it is an inborn activity. Yet, there are people suffering from language disorder, who cannot deliver speech normally. Therefore, especially for nurses, it is important for us to learn different communication skills to talk with different people.