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Emotions in an organizational setting
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Using our Emotions as an Asset at Work We are all knitted together by our Creator, including our inner most being and our emotions. When we interact with the world, we carry our innermost thoughts with us. In Proverbs 16:32, it says, “He who is slow to anger is better than the mighty, And he who rules his spirit, than he who captures a city.” (Holy Bible NASB) It is when we recognize our emotions and are able to effectively manage them, as well as recognize the emotions of others that we have the opportunity to use our emotions as an asset to drive increased job performance and overall job satisfaction. Affective Events Theory at Work Imagine that it is 7 AM on a Monday morning, the kids have just been dropped off at school, and you sip …show more content…
Weiss and Russell Cropanzano, which is a model that illustrates how the example scenario that was aforementioned along with other key factors will effect how we react to people at work. In their model they describe factors such as work environment, work events, or personality and moods all playing a role in how we choose to react to situations, people, or things. How we react, whether positively or negatively, will play a significant role in determining how satisfied we are with our job, and the level at which we perform that job. We come to work predisposed with our mood, work demands, stresses of life, and our recent life events, which heavily influence who we are at present. Over time, we can see the ebbs and flows of our job performance and job satisfaction fluctuate in sync with our ability to appropriately respond to our …show more content…
In the 1990s, psychologists Peter Salovey and John Mayer, coined the phrase and a way of thinking that considers our emotional intelligence instead of solely relying on the evaluation of traditional cognitive intelligence. Emotional Intelligence, (EI) defined in Robbins and Judge, is a person’s ability to become aware of their emotions, detect the emotions of those around them, and manage that emotional information (2009). The key inputs, work environment, work events, personality dispositions, and our emotional reactions all affect the outputs of job satisfaction and job performance. It is emotional intelligence that will give us the awareness, and the increased probability of an intentional positive response based on processing the emotional cues and information in a particular
This paper will examine Robert C. Solomon's Emotions and Choices article, to best identify what anger is, and to what extent a rational human being is responsible for their anger. Firstly, Solomon's argument must be described. A quick summation of Solomon's argument can be found in the following four points: Emotions are judgements, emotions are chosen, emotions serve a purpose, and emotions are rational.1 To quote Solomon, he explains that “Emotions are not occurrences, and do not happen to us. They ... may be chosen like an action.”2
The development of a new CBE scale is justifiable based on the explanation of the relationship among antecedents, construct and consequences under an unique theoretical framework. In doing so, this study resulted in strong empirical evidence of the Expectancy Theory (ET) framework for explaining consumer brand engagement self-selected brands. The sequence of effort (cognitive, behavior and emotional), performance (consumer brand engagement) and outcomes (BRR & CBE-O) chain of effects was large and significant. The effort-performance (E-P) causal relation was operationalized by the effort based dimensions of CBE, namely Cognitive, Behavioral and Emotional. The performance-outcome (P-O) causal relation was operationalized by the consumer brand engagement concept, and instrumentality was operationalized as the Brand Related Rewards (BRR) to consumer brand engagement outcomes (CBE-O). It was demonstrated that the brand engagement dimensions predict expected Brand Related Rewards (BRR), which in turn predicts consumer brand engagement outcomes (CBE-O). As a result, hypothesis H3a and H3b were supported. Additionally, the measurements of these constructs are mostly invariant (or partially invariant), with adequate parameter stability.
People can learn to stand up for themselves or change a situation when someone or something at work has caused stress or unhappiness. A job challenge may get worse over time and usually doesn’t go away on its own. The sooner an individual begins to adapt in the situation, or in how he or she responds to it, the easier it will be to ...
As we all know and experience at some point in our lives, some individuals are just easier to deal with than others are. Interpersonal problems are more prevalent when difficult people are involved, and this is particularly true and most noticeable in the workplace. When personality traits, attitudes, perceptions, feelings, mannerisms, and behavior differ from our own, we can expect conflict and tension. Hosmer (2011) stated this well:
Emotions are frequent companions in our lives. They come and go, and constantly change like the weather. They generate powerful chemicals that create positive and negative feelings, which have a powerful effect on leadership. Some emotions can either facilitate leadership, while others can detract from successful leadership. This course, Emotionally Intelligent Leadership, has truly opened my eyes to the affects that emotions have on being an effective leader. Peter Salovey and John Mayer defined emotional intelligence as “the ability to monitor one’s own and other’s feelings and emotions to use the information to guide one’s thinking and actions” (p. 5). This definition in itself states that emotions, whether it be ones own emotions or those of others, is the underlying factor that directs the actions of a leader. Therefore, throughout the progression (advancement) of this course, I have learned the importance of the development of emotional intelligence for being an effective leader, and because of this I plan on developing the capacities that contribute to being an emotionally intelligent leader for my own success, now and in the future.
Goldman (1995) discusses how leaders with high emotional intelligence are able to assess, identify, and predict others emotions while being able to effectively manage their own feelings as they interact with others. Leaders who have high emotional intelligence have the abilities to motivate oneself and persist during difficult situations, they are able to control impulses or emotions, they are capable of regulating their moods, they are able to think during difficult situations as well as empathize with others. This type of leader is able to not only recognize their own emotions, but also recognize the emotions and well-being of people around them. The author describes the importance of listening to others, being self-aware, using self-regulation,
...f your emotions. Your ability to recognize and manage your own emotions can increase your ability to recognize another’s emotions and what part these emotions may be playing in the conflict.
By assessing the personal meaning of events, emotion comes up. What’s more, positive emotions have not only a role of marking happiness, but also a function to continue
emotions are, what comprises emotions and where they spring from. Most of the times we
A situation that includes the immense mental contribution in pleasure or displeasure is termed as emotional. Emotion is an experience that happens when one is actively involving their cognition. Science has its definition of what feeling is thus making the term enormous with at least one meaning. Factors that contribute to emotions are things like mood, motivation, disposition, and personality. Some theories about feelings hold cognition to be a crucial factor. People who operate under emotions are termed as fewer thinkers, though the brain is usually at work (Brown, Stephanie, & Micheal, 17). Emotions are sophisticated in all cases. Components involved in emotions
The skills a child learns throughout their first couple years of school are essential because they are the foundation for the rest of their education. Although preschool is not mandatory, this is where many young children first develop any sort of social and emotional connections. Now away from their parents and put in a new environment, social-emotional development can affect their behavior in school. Lily Sanabria-Hernandez (2007-2008) finds, “that children whose parents participated in the Peers Early Education Partnership made significantly greater progress in their learning than children whose parents did not participate." Sanabria-Hernandez points to the idea that we as parents are responsible to be active in our child’s education and
People while at work are often under psychological pressure. In the "risk group" fall supervisors and managers, people who work with clients, secretaries, salesmen, teachers and indeed, almost any job - the source of stress. According to a 2007 nationwide poll by the American Psychological Association, “three-quarters of Americans list work as a significant source of stress, with over half of those surveyed indicating that their work productivity suffered due to stress” (2013). Why the cause of stress is usually related to our performance at work? Because we spend a third of our life time at work and there are different surprises awaiting for us.
Daniel Goleman, who help to popularize emotional intelligence explained in his book that the success of a person does not depend on our academic studies or the intellect, if not the emotional intelligence. Emotional intelligence is the ability or gift of being able to control, identify, and understand feelings and emotions correctly in a way that facilitates relationships and makes them more productive; We are not born with emotional intelligence, we can only create, nurture, and strengthen through our experiences and knowledge. There are positive and negative emotions they can help or cause problems, depends on the ability to handle them. People with high emotional intelligence doesn’t mean that you have negative emotions, but when they
Individuals behave in a given manner based not on the way their external environment actually is but, rather, on what they see or believe it to be. An organization may spend millions of dollars to create a pleasant work environment for its employees. However, in spite of these expenditures, if an employee believes that his or her job that assigned to them is lousy and feel unsatisfactory, that employee will behave accordingly.
One of the key questions proposed in this study was addressing the relationship between emotional intelligence, its components and work performance of undergraduate hospitality students.