The various services offered by the organization to the customrs to make their copant best in the market. Moreover Pak n save also provide some reasionable services to make customer happyto buy on because the company continuously provides opportunities to their clients to produce feedback on client service and additionally they assist their customer to get in touch with each n every and each facilities and products they 're providing on cheaper basis as comparison to other supermarkets like countdown. It’s necessary to offer a positive reply to each customer that makes their company best out of all and attract customer to earn large profits.
2.6 customer feedback and reaction are monitored and reviewed atagreed interwals for conformance with
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Organisation gives his best quality of product to the customers. Pak n save is running very smmothly with great quality of products and less cost as …show more content…
Moreover countdown provides one year of gurante on some products to satisfied the customers and their needs and demands
Repairs or Replacement Policies – Due to some regulations and guidelines some item can be replaced or repaired under the supervision of organisation. Pak n save has a certification on each item so they will help the client in repairing their item and some supplant with the new one. They also provide technical support if the product stooped after working smoothly.
3.4
customer service is provided by all staff in a manner which promotes goodwill and trust and takes account of special needs with senstivity empathy and respect
Pak n save is an big and very succesfull organisation in newzealand. There are numerous employees working with this organization in different department which have numerous responsible tasks and the workers have a key to promote that business. Furthermore they are working for the goodwill of organisation . employees works in friendly enviroment which increases company productivity. Sometimes company faces problem regarding organisation but however the staff always handles the huddles of the
We focus on managing our business as efficiently as possible to continually improve the quality of our service and invest in growth
In this case, We have found Steve’s Tire and Lube’s company to have strong competitive priorities with their friendly environment, honest an reliable work, good reputation in the small town, quality service are worth the price, variety of services and supplies at retail, good employee training at vocation school, and most importantly they have loyal and hard workers， thus store turnover is rare. The order qualifier is service variety, including good services about oil changes, tire rotation and balance, brake pad replacement, and service inspection. In addition, provide retail parts and supplies are also considerable for the customer. Comparison with the same type of store, Steve’s has good order winner than others. It is about offering high
Maria Full of Grace is a film that depicts the struggles the protagonist, seventeen year old Maria, goes through as she becomes part of the drug trade in order for a better lifestyle for herself, her family and her unborn baby. The film begins in urban Colombia where the audience is introduced to Maria’s hopeless lifestyle, as she is the only provider for a house full of women and in a relationship with an incompetent young boy. As the film takes plight to New York City, Maria becomes a mule for the drug cartel, while pregnant, Maria is faced with many circumstances that threaten her life. Although Maria Full of Grace depicts a male dominated culture, many events portray Maria’s willingness to stand up against culturally defined
Mariam’s strength is immediately tested from birth and throughout her whole childhood. She has been through a lot more than other children of her age, and one of those challenges is the hope for acceptance. She is looked at as an illegitimate child by her parents, and they say there’s no need to attend school. We learn right away what the word “harami” means when Nana uses that to describe her own daughter. She says, “You are a clumsy little harami. This is my reward for everything I’ve endured. An heirloom-breaking, clumsy little harami” (Hosseini 4). Nana especially pushed Mariam away from pursuing her goals. She said there was no need for education and men always find a way to blame it on a woman. This pushed Mariam away from her mom and closer to Jalil, but he refuses to acknowledge her and his wives look at her with cold stares of disgust. Mariam only feels loved by Jalil through all of this, mainly because he brings her things and shows her some love. She asks him to do something with her outside of the kolboa and he first agrees, but never brings her because of his fear with his wives and the structures of Afghan culture that frown upon it. He starts to act as if she was a burden to him and Mariam’s hope for acceptance is crushed. She realizes the truth, especially once she reaches adulthood. In Afghanistan, marriage is not all about love for eachother, it is about traditional role...
The company has established good relationships with most of its customers which has assisted it to create high level of brand and customer loyalty
The main problems that are affecting the company were the high level of labour turnover, below target production rates, high levels of scrap, the employees had little input in the decision making, therefore resulting in low motivation and job satisfaction, and didn't have enough feedback on there performance. Added to this was the conflict between the supervisors and employees in the production and packing areas, and the grading and payment levels wasn't satisfactory to the employees.
The Third aspect of customer service which needs improvement is system functionality. The athletic club offers members a beautiful facility. However, just as the club has been in operation for many years so has many of its accommodations. Current management of the club in aware that certain areas of the club need to be updated. Often the old equipment which need to be replaced, is broken and needs to be repaired. The equipment is not repaired in a timely manner, inconveniencing club
In the second part of the novel it explains the story of Laila and her family. Laila’s mother does not seem to be bothered with her much. It tells about how she forgot to pick her up from school one day and a couple of boys squirted her with a toy gun filled with pee. Laila comes home and she wakes her mother up and tells her what has happened, she barely seems worried. This happens often in parenting. A lot of times parents can be swamped with things in their own lives that they can forget about things that go on in their children’s lives. This incident angered Laila as she thought about it, “Of course, it wouldn't have happened if Mammy had shown up like she was supposed to either. Sometimes Laila wondered why Mammy had even bothered having her. People, she believed now, shouldn't be allowed to have new children if they'd already given away all their love to their old ones. It wasn't fair. A fit of anger claimed her.” (Hosseini, 118-119) Mammy always seemed distant to Laila and Laila always ponders this. She thought about how her mother and father fought and how her mother might love her brothers more than she loves her. Then the incident happens and she is now almost certain that she does. Her brothers are killed in war and her mother becomes depressed. This breaks the family and now Laila is even more distant from her mother. Things like this can cause devastation to a family and it can make things different between them, just as it is in Laila’s family. Laila remembers what it was like to have the family happy and all enjoying each other’s company, “Laila's favorite part of Mammy's good days was when Babi came home, when she and Mammy looked up from the board and grinned at him with brown teeth. A gust of contentment puffed through the room then, and Laila caught a momentary glimpse of the tenderness, the romance, that had once bound her parents back when this house had been crowded and
The prices of their products are at times considered high by some customers. This is an area that the company should focus on. The fact that the market is seasonal has also affected the performance of the company and they should, therefore, make plan to ensure that the demand of their products remains high throughout the year.
The customer services styles are quite important when it comes to the direct dealing with customers. Besides the products or services that are being offered to the customers by the organization you are working for, the way in which the sales persons represent those products and services to the customers play a major role in the satisfaction of the customers. The customers often seek polite, genuine and helpful response from the customer service representatives and for that purpose the customer service representatives adapt different customer service styles depending on the priorities of the customers.
Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.
1) He is facing huge protestation from the employees due to their angriness. This is because the employees are resisting the change in the organisation which is break out in the form of their protesting nature.
We served best quality food to satisfaction of buyer. Our main weakness is we provide better than other cafe but other competitor in lowest price.
Not one day went by that Mariam has not endured from being a woman. Her mother told her that education is not important and will not get a woman anywhere in life. Being a woman means having endurance: “There is only one, only one skill a woman like you and me needs in life, and they don’t teach it in school… Only one skill. And it’s this: tahamul. Endure… It’s out lot in life, Mariam. Women like us. We endure. It’s all we have…” (Hosseini, 2007). To endure means to patiently suffer. That is what women had to do to survive, according to Nana. Women are not viewed or accepted as an equal so they struggle and fail to make a place in society. In Nana’s mind she feels n...
An example of insufficient customer care, would be an airline passenger, who has trouble finding a place for a bag, yet the flight attendants, don’t listen to the complaints, as they are busy with their duties. Flight service don’t realize that lack of priority given to a customer will consequently reduce the level of satisfaction with the flight, which will have a negative impact of this customer’s image of the company as a whole.