Communication is the key to business excellence. This concept is not new. According to Zalabak-Shockley (2012), “As early as 1938, Chester Barnard, in his now-famous work The Functions of the Executive, described as a primary responsibility of executives the development and maintenance of a system of communication” (p. 4). In other words, management effectiveness is linked to managerial communication. Leaders are charged with motivating, influencing, coaching and mentoring their subordinates. They are also responsible for focusing groups and teams to set and achieve goals. This is done through different modes of communication. Frequently used methods include official memorandums, emails, internal reports, newsletters, meetings, feedback session...
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...ludes lack of motivation, stress, and suffering job performance. The impacts on a business include declining productivity, higher medical costs, excessive turnover rate and a hostile work environment (Leigh, Robyn, Madelyn & Jenni, 2014). Leaders must be proactive in combating dysfunctional conflict by creating official policy on workplace bullying, educating employees on how to identify and deal with bullies, and by taking swift action to remove or terminate a bully. There are four steps in conflict resolution. They are identify parties involved, pinpoint the issues, establish the position of both sides, find a brokering zone and finally, make a decision. The ideal solution is win-win but it may end up win-lose or lose-lose options (Baack, 2012). In the end, open and honest communication through conflict resolution will build trust between a leader and a team.
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