One of the largest threats that Amazon faces is its o...
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...the infrastructure is taken care of so that the retention is there. When the retention is there they will continue to grow and expand their product lines so their customers will not have to take their business elsewhere. To make sure that the customer satisfaction is taken care of they live by Sic Core Values to make things happen to make sure that everything stays in order. Amazon has maintained the mission of always taking care of the customer. They currently account for tremendous distribution systems that in some way be accounted for the success the company has since it ads real value to the service they have offered. In addition to CRM and other technologies the SWOT shows a variety of ways to overcome challenges, and add value to the company. In my opinion Amazon truly values their customers and are always working on ways to improve their products and service.
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