Different Types of Communication in Care Settings

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Different Types of Communication in Care Settings We live in a world where communication is a vital process of day to day life. Without communication the world would be in turmoil people would be in pain, there would be no jobs because you wouldn’t know what to do, there would most likely be more violence and the government would not be able to look after its country because there would be no government. In care settings such as care homes for the elderly, nurseries, schools it is essential for a communication plan that is understandable by the carers and also that the client can understand the carers. In day to day live we use the same communication skills but we don’t have guides or rules to follow it is a natural process and we don’t tend to care about how we communicate with friends or people because you them. Communication would be useless if the person you are talking to doesn’t understand for any reason so communication needs to be a two way or more process where the people you are talking to understand you and can respond. ‘Communication needs to be a two-way process whereby each person attempts to understand the viewpoint of the other.’ (Moonie 2005) Health & Social care GCE AS level This is where the communication cycle comes into place, this was developed to show how people listen and to use as a guide to whether the person you are trying to communicate with can understand you or is not listening. (Moonie 2005) Health & Social care GCE AS level Th... ... middle of paper ... ...and other records of personal choice this will also be written agreements, records of information passed between staff what they ‘hand over’, records of learning and achievement, service user plans and staff rotas. If this information was to be inaccurate it could result in problems such as a serious delay in meeting peoples needs and not providing the right information for other professionals to make appropriate decisions leading to the wrong care or treatment. In these days of technology and computers people can access major amounts of information via the internet people can Email or text message each other in the fraction of the time it will take a letter to arrive to that person. Records that are kept will be confidential but a client can check over parts of their information to see whether it is right or accurate.

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