Healthcare professionals require effective communication skills in order to communicate with the varied range of patients they deal with in health and social care settings. ‘Effective communication skills are key in health and social care because they help you to establish and develop relationships with colleagues, management and families. Communication is the simplest way to really get a sense of how a person is coping and what steps you need to take to improve their health and wellbeing’ (Stonebridge College 2016). Context of Communication One-to-one communication – one to one communication could be described as one person communicating with another person, where no other person is involved. This could also be described as someone seeking …show more content…
Accurate oral communication is being able to present and interpret your ideas clearly through spoken word and to listen to other people’s ideas. Oral communication is essential for patients and their care givers to receive/provide the accurate care. An example of where this would be seen in a healthcare setting is with a patient who suffers from an allergy. If a patient who is allergic to penicillin does not communicate with their doctor, they may receive medication that will cause harm to them. Written communication-Written communication is essential for any care giver in a health and social care setting when writing reports or keeping records. Varied situations require different styles of writing but all require literacy skills. An example of written communication in a health and social care setting, would be a nurse recording information about a patient. It would not be acceptable to use slang …show more content…
Technology enables service givers to respond to emergencies immediately, all sectors of the team can be alerted at the same time. Giving the patient needing emergency care the best chance of life. Doctors can communicate and retrieve files on patients wherever they are. Emails are also a very fast way to communicate and are vital for effective communication in a health and social are setting. ‘A range of electronic devices exist to help people overcome the communication difficulties they face. These include text phones, telephone amplifiers and hearing loops. Electronic devices can be used both to send and receive messages’ (Collins,
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Firstly, communication is the most essential component in nursing profession. In every workplace, communication contains writing, speaking, listening and identifying others ways to interact. According to Dwyer 2012, communication is the process of sending and receiving information between two or more people. In nursing profession, communication plays a crucial role in patient’s health and workplace to run smoothly and effectively. In this field nurses have to interact with patients, families, doctors and health professionals to provide information and quality care. In nursing profession nurses have to deal with different types of patient. For instance; deaf, disable, you...
Communication can be defined as a social interaction where at least two interacting agents share a common set of signs and a common set of rules (Schramm, 1954). There are different forms of communication, verbal and non-verbal. Verbal communication can be defined as a medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech. With verbal communication the effectiveness can be determined by the use of jargon free language so that the patient is able to relate and relay the information supplied. Use open and closed questions allowing the patient to be able to converse with you about and problems he or she may be concerned about, this also benefits the health care practitioner as it allows them to confirm that the patient understands what is being said. In addition, it is also essential to take into account tone and clarity of speech as patient can be hard of hearing and misunderstand the matter at hand which could lead to unnecessary errors.
In this assignment, I am going to review four cases, which will require a number of different communication skills focusing primarily on; developing a therapeutic relationship, communicating assertively, communicating effectively with an individual with a disability/impairment and communicating with individuals from another culture. I will discuss building a therapeutic relationship and effective communication with each patient.
What is communication? Communication is a method for trading data, giving and accepting a message between two or more individuals, additionally this is known as going on data by discourse, conduct, visuals, flags and composing. Communication is exceptionally crucial in a health and social care setting; this is on account of individuals' needs should be met and messages must be clear for a man to get it. Effective communication in Health & Social Care; settings is extremely basic, as it permits the carer
communicate skills with our patients for a number of reasons – one being their health status even if
The knack to communicate ideas and information successfully is increasingly acknowledged as critical to the success of the health care system in general. For successful interactions between the health care providers and individuals but also in particular the health care providers themselves, effective communication is required.
Being able to communicate effectively is important for all life skills. Communication can be defined as the simplest act of transferring information from one to another, whether it is verbal or non-verbal. Effective communication between nurse and patient is often the main key to success. Communication is a process of exchange of ideas between individuals. It is the basis of nursing activities, especially in the nurse-patient relationship.
There are different forms and reason people communicate in a health and social care environment. Methods of communication used in social care settings range from verbal and non-verbal communication and as such, communication is the exchange of information between people in an organisation (BTEC, 2010). Pearson Education Limited identified the different reasons people communicate which are; to express needs; to share ideas and information; to reassure; to express feelings and/or concerns; to build relationships; socialise; to persuade, argue and inform; to compliment and gain attention; to learn, teach and educate; to ask questions and to share experiences (2013). Hence, Communication is about making contact with others, we communicate to understand and to be understood. Thus, it involves
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
The ability to communicate effectively is an essential skill that plays a crucial role in the profession of nursing. Through ineffective communication, language and attitudes, the video entitled “effective communication in nursing” suggests that correct professional nursing practice positively affects health outcomes and patient care. The Australian Nursing and Midwifery Council (ANMC) National Competency Standards for the Registered Nurse, under the domain of Collaborative and Therapeutic Care, closely relate to the issues presented in the clip. From the perspective of the nurse, patient and health outcomes, Competency 9.1, 9.2 and 9.4 are examined to support the importance of suitable nursing practice and patient-centred care.
Oral and Written Communication skills are two of the most important skills a person could have in the workplace. Without the ability to effectively communicate or understand communication in written or auditory form taking and giving direction would be extremely difficult. Oral communication is simply the act of talking and listening. If a person can effectively convey his thoughts in spoken word and interpret others spoken words into their intended thought then they can effectively communicate orally. The same concept can be applied to the written word. The U.S. Deptartment of Labor breaks oral communication into two areas:
Tablets, iPads and Smartphones have improved our lives because they have made communication a lot quicker. According to B Joseph “Smartphones in an acute trauma setting are easy to use and improve the means of communication among the team members by providing accurate and reliable information in real time” (Par. 4). This shows Smartphones or mobile devices is vital to the communication of health workers, doctors and nurses, keeping team members in fast contact, cutting the time it would take to travel to the specific location and allowing immediate contact. The mobile devices allow them communication with each other to share whatever information needs to be shared quickly and precisely as intended. The article Mobile Technology for Increased
The bible has two different forms of communicating it’s message to the world. One form being oral communication this is when a person depends mostly on verbal, audio, and some type of visual means of communication. “Verbal communication is the very first form of communication that we read about in the Bible ” (Brown, 2012). When using a form of oral communication such as an audiotape people can replay the sections over and over again. This allows them time to think about what they are hearing and relate this is their own life experiences. Oral communication allows the speaker to not only get their point across, but to provide a story with expressions and body language that can bring what they are saying to life. An example of this scripture