My Bad Experience A few years ago, my wife and I began discussing having kids and starting a family. My wife’s car was breaking down and we needed to find a new car suitable for transporting children. This is the story of why used car salesman had a bad stigma attached to them and what I learned from this experience. We thought that used car dealers can’t be that bad, plus we will get to trade in our own car instead of selling it. So we called a dealership and spoke to (let’s call him John) and he advised us over the phone to come down to the dealership. When we arrived, John was with another customer at the time so someone else had a look over our old car and we ventured into the lot. As we were looking around and looking in the hatch of a Chrysler Town & Country, John walked past us while with some other customers. His first words to us were him asking how much we were going to pay for that van. I was taken aghast. What kind of response was he expecting? Was I supposed to make an offer as he walked past talking to other customers? First impressions give you an opportunity to get someone’s defense up or help them let their guard down. Finally came our turn. He sat down with us and asked us what we wanted. We discussed our desire for a van and our budget of $12,000. When we discussed the fact we wanted kids John went into a rant about his family, even though he only talked for about a minute, it seemed like forever. The thing was I didn’t really care. What I wanted was his help in helping us find a suitable van in our price range. Engaging in excessive small talk can actually damage your reputation not build it. John then went on to discuss purchasing a van outside our price range with financing. We were adamant not to do financ... ... middle of paper ... ... business world, everyone is a salesman and anyone is a potential customer. As a Design Engineer, I mainly sit on a computer and work online via AutoCAD, Word, Excel or answering e-mails. I may not be pushing my firm’s products or services but I am a face of the firm. If I mess up and lose a client, the firm loses money, intern, we may lose potential clients that were connected to that company. Even worse, we could have a tarnished reputation and future clients may pick another engineering firm over a company’s complaint. It is adamant in a professional environment for everyone to act appropriately. If everyone that was employed there treated our clients with disrespect, no one would have a job. Otherwise, if we all act like mature, professional adults the firm will prosper due to high quality work, respect and the clients working with people they like to work with.
Effective organizations are able to clearly define their ethical expectations by setting high moral standards, writing codes of conduct, and utilizing mentoring programs. “Masters provide your servants with what is right and fair, because you know that you also have a Master in heaven” (Col. 4:1). When organizations clearly define their ethical expectations to their subordinates, they are much more likely to treat their customers fairly. Customers who are treated fairly are much more likely to be loyal consumers of the products or services that the company provides. This helps to establish a loyal customer base that a business can depend upon, thus providing a predictable source of annual revenue. If an employer treats their employees with respect, honesty, and with candor they’ll give the customer 110% (Rion, 2001).
This article describes how rudeness and incivility causes great damage to everyone in the workplace even if it was only intended at a certain person. One professor at the McDonough School of Business at Georgetown University states, “Incivility is almost like trapping people inside a fog.” (Gurchiek, 2015, para. 4) In this quote, incivility is explained as something employees are all affected from and are not able to get away from. Moreover, many surveys are presented throughout the article to show how people either lose or quit their jobs because of the rude treatment that they experience in the workplace. Because of those survey results, many experts believe that rude behaviors in the workplace will begin to worsen in the coming years. However, steps to establish an atmosphere of respect and consideration for colleagues are presented at the end of the article to assist with changing that prediction.
Again referring to my past work experience, I observed other employees not always working in an organized respectful manner and therefore
When I mentioned a discount because of the tires I traded in, the dealer shook his head without emotion and handed me the bill, which included a five dollar disposal fee!
For an example, while working for Chick-Fil-A, the managers would not only train the new hirers in their positions, but also train them to say “My Pleasures”. Which shows manners and respect, but also creating a hospitality environment for their customers. Without customers your business wouldn’t be running.
For example, working in a surgical ward, a nurse was discussing with other colleagues about a certain patient who was in the holding bay, talking negatively about her lifestyle choices, when approaching the patient for the first time when arriving into the suite, she refused treatment from any of the nurse staff on the shift as she was upset at the things the nurse had said. First impressions influence people’s judgments of others and their willingness to engage in any further communication (Boc and Franklin, 2013).... ... middle of paper ... ...
Most employees feel that as long as you are doing your job well there is no need to display professional behavior in the work place. This is simply not the case, but it has everything to do with your behavior. The behavior you display on the job can have a profound affect on your working relationships with your boss, co-works and even the customers you serve. For instance you may be great at your current position on the job, but your co-workers and even customers have been complaining about your nasty attitude towards them. The attitude you displayed can have severe consequences and may even cost you your job. Professionalism is not just what you know, but also the behavior you display while on the
in a lift. He asked you if you wanted to have some fun that night.
There has always been the cliché of gender roles in toddlers that girls play with dolls and boys play with tools and cars. Is that what is expected of children of each sex, or do adults not know any better? When my male cousin was born when I was sixteen, the baby was showered with gifts of plastic screwdrivers, wrenches, saws, Bob the Builder accessories, and of course--toy cars. Why do we have this preoccupation that little boys--who in turn become men—have the desire for model cars? Since Karl Benz designed a practical car with an internal combustion engine in 1885, cars have been deemed the toy for boys. In Benz’s time, automobiles were considered a gentleman’s luxury; they were to be driven only by men who could afford them. Women, considered to be incapable of driving in the early 1900s, were supposed to be passengers along for a ride. When advertising came around once cheap automobiles could be produced in the 1920s, it was no surprise that nearly every single advertisement was geared towards men. In Michele Ramsey’s article on automobile advertising and gender, the advertising that was geared towards women was used to support that buying an automobile would make one’s social status climb due to attractiveness. Also, no women ads featured them in the economic world, only in caring for others and that buying a car helped one “be a good mother”. The early ads focused on men were the subtle things such as the boasting of the sheer power a car had available, or the image of a man catching the eye of a woman in his new car. Into the 1950s, the standard advertising for the newly evolved sports car usually featured a young man in a Corvette for example, with women looki...
First impressions are created by a composite of signals given off by a new experience (Flora, 2004). The judgment of these impressions depends on the observer and the person being observed (Flora, 2004). When you meet someone for the first time it takes about three seconds to be evaluated by the observer (Mind Tools, 1996-2011,). During this time the person forms an opinion about you based on your appearance, your body language, your demeanor, and how you dress (Mind Tools, 2996-2011,). Impressions are important to us because they are impossible to be reserved and the set the tone for all the relationships that follow (Mind Tools, 1996-2011).
Have you ever been beaten down by your own confidence? It is supposed to help you succeed, but instead, it once made me blinded from the fact that I am not perfect. There is always a chance of failure if I don’t try my best. In fact, I did fail getting into my dream high school.
Welcome to the automotive world, the last holdout in the battle against political correctness. This is one of the few places left where one can make a statement about women and men and not be assaulted with court cases or be accused of being a bigot. In the automotive media, it is still acceptable to represent men in business suits driving luxury vehicles, and to show mothers driving their kids in a minivan. There is one simple reason that the automotive media has remained unadulterated by political correctness—money. As a private industry, both car manufacturers and aftermarket companies have one goal, to sell cars and car related products, and to make money while doing so. As such, these companies use marketing techniques that will most effective reach their target market, which is the true populace, not the world envisioned by political correctness(hereafter to be referred to as PC). For this reason, the marketing techniques used by the automotive industry give us a more realistic view of society and how men and women view themselves.
During my time as a student I have been able to develop the way I learn and interact with others to a degree that has also helped me to mature into a better person. I have come to believe that this maturity will help me to develop into a better thinker as well, one that has the patience to listen and take consideration of what others have to say. I consider the act of learning a two way avenue that has to be taken seriously. It is one that involves the teacher, and the protégé. It has been, and will continue to be, my absolute goal as a student to become a diligent protégé and acquire all of learning my teachers have set in front of me. The way each of them have helped me to think about how my actions, and the way I choose to study my lessons and develop as a student, has made a tremendous impact on my life. This impact is one that I will carry into the future as I myself advance in my professional studies.
If we respect the customers they will see it and respond the same way, but others don’t care and disrespect you. Even if people are yelling at us for something that happened to them or because they had a bad day we have to give them respect. There will be people that can have the worst day in their life and by us giving them respect they can change their mood automatically because we are not acting the same way as them. Sometimes by us giving them respect they can change the way they are and not expect everyone to act the same way as them. There will be times when we want to talk back at them because even if we give them respect they still keep on yelling at us. If we want respect from others we have to return it or always respect everyone no matter what so they can see that we always give everyone the respect that they deserve. Being respectful can help us a lot we will get accepted anywhere because everyone likes having people that respects them