LG Electronics in India

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In 1997, when Kwang Ro Kim, LG Electronics India's managing director, said that his company would be India's largest consumer electronics company by 2005, nobody took him seriously. That was the year LG, the Korean chaebol, had set up its 100% subsidiary. The perception of LG's brand was miles below that of Japanese giants like Sony or National Panasonic. Then there were street smart Indian players like BPL, Videocon and Onida who could give the Koreans a run for their money. Kim's grandiose vision was just a pipe dream, cynics wouldn't tire of saying. In three years flat, Kim has made the sceptics eat kimchi. In his shrill quavering voice, Kim says that LG will become the top player much before 2005 -- in 2001. With a turnover of Rs 1,056 crore during 2000 (no other company in the business has crossed the Rs 1,000 crore mark in such a short time), LG is already India's second largest consumer electronics brand, next only to BPL which clocked sales of almost Rs 1,800 crore last year. With sales of close to Rs 1,000 crore, Videocon is at the third spot. Samsung, also of Korea, is fourth with a turnover of Rs 850 crore. From here, LG plans to double its turnover to Rs 2,000 crore this year. By 2001, with a turnover in excess of Rs 3,000 crore, LG plans to displace BPL from the top slot. Kim's confidence stems from LG's success last year. As the adjoining chart shows, in four out of the seven product categories that it is present in, LG is the market leader. In air conditioners, it is second to Carrier, though it is number one in the retail segment of the market. In two categories (colour televisions and direct cool refrigerators), it is the fifth largest player. LG executives are confident of maintaining high growth in the future too. "All the product categories that we are present in are growing at a fast clip -- colour televisions are growing at 30%, microwave ovens at 50% and frost-free fridges at 25%. This is a good reason why we can be number one," says LG Electronics India vice-president (sales & marketing) Ajay Kapila. The industry doesn't put it beyond Kim and his men, though appreciation of their efforts is still slightly guarded. "The brand momentum is there, but organisationally it is a little thin," says Philips senior vice-president Rajeev Karwal who was earlier in charge of sales and marketing at LG.

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