In order to learn more about leadership, motivation, team building, and coaching I interviewed a Connie Dorn, manager of two different departments within the revenue cycle of four local hospitals. She has been in this position for over five years and enjoys the challenges and satisfaction it brings by building a successful team. Having worked under Connie for the past year and a half I have come to admire her sense of management and dedication to helping her staff excel at their professional and personal goals.
Managers have an important role in any business. They are there to ensu...
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... the person. Some of the methods that she uses include: supporting them, believing in them, recognizing their achievements, pay for performance, and small benefits like flexible schedules. She said that every employee needs and wants different forms of recognition and it is important that she understands her employees to give them what will help motivate them best on an individual level. For instance, recognition can be done publicly or privately. Some employees, including herself, tend to be more introverted and being recognized at a staff meeting or companywide email would be embarrassing and have a negative impact. Whereas a private email or conversation would be very motivating and moving. Other employees like the recognition and need to have that respected as well. She thinks that one of her best motivators is simply supporting her staff. She always has
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