Total Quality Management: Improving Quality In A Company

QUALITY PROCEDURE:

Improving quality (reducing bad quality and improving work processes) in a company requires reflection by both the management and all the employees in order to define the reachable goals in terms of quality that can be accepted by everyone.

A "quality policy" is the general directives and goals in terms of quality that are laid out by a company's management and formalized in a written document. The quality policy defines the directives and stakes pursued in terms of beneficiary satisfaction.

The term "quality procedure" refers to the approach and operational organization used to achieve the goals set by the quality policy.

Most importantly, an inventory of the company must be taken that can be used to outline its organization and which clarifies the company's

Gurus of the total quality management discipline like Deming, Juran, Crosby, Ishikawa and Feigenbaum defined the concept in different ways but still the essence and spirit remained the same. According to Deming, quality is a continuous quality improvement process towards predictable degree of uniformity and dependability. Deming also identified 14 principles of quality management to improve productivity and performance of the organization. Juran defined quality as “fitness for use.” According to him, every person in the organization must be involved in the effort to make products or services that are fit for use. Crosby defines quality as conformance to requirements. His focus has been on zero defects and doing it right the first time. Ishikawa also emphasized importance of total quality control to improve organizational performance. According to him quality does not only mean the quality of product, but also of after sales service, quality of management, the company itself and the human life. Feigenbaum defined total quality as a continuous work processes, starting with customer requirements and ending with customer’s