Toxic Handler Case Study

Preparing to Communicate

Communication is one of the major factors within organizations that influence considerable change. However, in order for change to be effective, the management within an organization should consider specific steps that should be taken so as to develop proper communication processes and guidelines. A toxic handler plays an important role within an organization. For instance, a toxic handler shoulders the frustration, bitterness, and anger that are endemic to organizational life. Toxic handlers can be found at every level in organizations. Toxic handler is skilled in finding solutions and helping managers to manage difficult situations. Having been assigned the role of toxic handler, I will describe the role of toxic

I would spend my time talking to mangers and understanding their major fears and insecurities against the organization. I was aware that the CEO of the organization had the power to terminate an employee. In that case, I tried to ensure that I provided solutions to solve this matter with the CEO in order to see ways in which employees can be punished instead of being fired. Having been assigned as the toxic handler, I would alleviate organizational pain in five major steps. One of the major steps is to listen empathically, suggest solutions, work behind the scenes to prevent pain, and carry the confidence of others (Bennis,

This was the best approach that would effectively assist whoever was the toxic handler. Another major challenge is to handle different problems from members of the organization. This was a challenging task because I would have to present all the problems to management. In order to affect communication, I had to ensure that I had a recorder that will ensure I take every detail from every employee. I believed that as a toxic handler, I must ensure that the communication is effective. In general, I gave it the attention that it deserved to everyone in order to ensure that everyone benefited. This approach was considerable because I believed it was the only way that I would be able to enhance communication within the organization. In situations where the organization faces issues, I would be there to offer the best solutions (Bennis,