New Graduate Nurse Orientation Case Study

Conflict Resolution: New Graduate Nurse Orientation

In the conflict presented in New Graduate Nurse Orientation, we see that there is a new hire to the floor. Recently graduating from nursing school Helen really wants to fit in with the fellow nurses on the unit. Helen wants to belong to the unit as a whole and is looking to her preceptor Ashley as they one to help facilitate not only her transition from nursing school to the unit, also the transition to being a part of the unit through the camaraderie of the fellow nurses on the unit. What Helen begins to learn is that there is a hierarchy on the unit, which Ashley is in the so called “in crowd”. Throughout Helen’s orientation, Ashley is constantly on her cell phone dealing with personal issues, or a way from Helen when she is need of guidance with alarms and equipment that she is unfamiliar with. Helen being new did not know what she needed or did not need in orientation. When approached by a more seasoned nurse that is not in the “in crowd” as to

It is further defined as interpersonal, meaning that the conflict is emerging between two or more people (Huber, 2014, p. 171). If Helen can open up to the educator whose job it is to help with conflict during the orientation process, Helen may find that she has a better orientation as a result. This may come off negatively to Ashley, as Helen never adequately voiced any concerns to her. This may lead to continued conflict on the floor for Helen following resolution attempts. Ashley may not be the best fit to orient someone at this time due to her own family issues that may be hindering her ability at overseeing and educating Helen. The more seasoned nurse is trying to help Helen to accept outside help to mediate the conflict that she is experiencing. The person to help in this situation is the