Obviously, people differ in numerous ways, so what does that mean for businesses? Well, when work groups are comprised of people with different backgrounds, cultures and lifestyles, promoting teamwork and smooth interactions can be challenging. Finding new ways to work together will require thinking about people’s differences, not to divide, separate or exclude, but to take advantage of those differences. When people engage in divergent thinking, they put themselves in a highly exploratory mode, drawing from more of their total life experience to help solve a particularly difficult problem or to discover new and better alternatives to doing things. A diverse workforce more closely reflects the global marketplace that the organization competes in.
In today’s world, diversity, innovation and globalization are the bedrock of doing business. As the world changes and new trends come in, the prospects of a change like diversity is being discussed and sometimes practiced in its early stages. Diversity has its own branches. Some of the diversity trends are slowly but surely penetrating companies and offices for better performance, talent and results. Today, being diverse isn’t exclusive to people in the workplace.
As culturally different people enter the workforce, organizations need to take advantage of this labor pool. Not only does this resource solve declining labor growth, but it also gives the organization a different perspective in the industry and will potentially bring new diverse customers. Managers who change their interpersonal behavior towards diverse employees and learn to understand the cultural differences between them will undoubtedly increase productivity and gain a competitive edge in the market place.
“Less attention has been paid to valuing, developing and making use of diversity”. (Shen, 2009) The marketplace is changing rapidly, for a company to be successful the demographics in the work setting must be similar. “Diversity management does not only recognize but also values and harnesses workforce differences, such as individual characteristics, backgrounds, orientations, and religious beliefs, so that individual talents are being fully utilized and organizational goals are met”. (Shen, 2009) Not only are there benefits for external stakeholders to see a company’s diversity management successful, internally having different viewpoints and cultural backgrounds help bring new perspectives to problem solving. A study found that “a diverse workforce has a better quality solution to brainstorming tasks, displays more cooperative behavior relative to homogenous groups, and can raise organizational efficiency, effectiveness and profitability.” (Shen, 2009) Human resources’ role in diversity management is finding a way to implement a strategy to incorporate diversity into a corporation’s day-to-day activity.
By understanding how this diversity can affect their organization, leaders are taking steps to assure a conflict-free environment and are helping promote positive outcomes for the business, as well as its employees. “Diversity today is being viewed as a key means to strengthen the human capital of an organization and improve overall performance” (Bowes, 2007/2008). Studies have shown that diverse workforces can positively affect and strengthen the organization, but what can organizations do to assure this type of environment? What programs or tools do leaders need to implement when looking to improve their ability to manage this diversity? The main purpose of this research paper will be to explore what methods organizations and leaders can use to successfully manage increased cultural diversity within the workforce.
Due to the existence of diversity, organizations need to use a communication process that promotes quality relationships among employees and the overall productivity. However, the type of communication model depends on the degree or type of diversity that exist in an organization. Therefore, the communication process must be inclusive to enhance the general perception and understanding of the existing business communication (Claretha, 2014). For example, some employees consider frequent departmental meetings and memos are time wasting and such perceptions can prevent effective communication especially in diverse
Managing diverse employees in a multicultural environment proves challenging to managers; yet, increasing diversity in the workplace is very beneficial for an organization. Diverse employees will provide a wider array of talents and will relate better to varied customers. Because managers have more influence than rank-and-file employees, it is imperative that managers commit to diversity of the workforce. Dissimilarities among people due to differences in characteristics can erode companies. Firstly, unequal opportunities and unfair treatment to one race or sect are immoral can prove illegal.
As Bratton and Gold (1999: 08) describes human assets have the characteristic of creating value to the firm, be unique, difficult to imitate and substituted. In the past decade diversity has been the forerunner in the argument of human resource management. Workplace diversity is about acknowledging differences adopting to work practices to create an inclusive environment in which our diverse skills, perspectives and backgrounds are valued (Nicholas, 2000:14). This article will examine the benefits and the issues the firms would have in capturing diversity. The article will also concentrate on the central issue of the importance of integrating the human resource strategy with business strategy.
To gain a competitive advantage, organizations are learning that perspectives of diverse employee groups add value and creativity to organizations¡¦ strategic direction. The practice of embracing and leveraging differences for the benefit of the organization through the collaboration of cultures, ideas and experience is something most organizations strive to achieve in today¡¦s global marketplace. The Importance of Diversity Diversity is even more relevant due to the interconnectivity of global markets. The world no longer operates in silos, nor do businesses. To remain competitive, organizations must understand the preferences and needs of their diverse customer base, which may include ethnic and cultural groups that go beyond simply race and gender.
Not only do they affect the employees, but they also affect the business as a whole. Not only does discrimination effect the business financially, but it can also impact its employee productivity and ability to recruit and retain staff. Promoting diversity in the workplace in practical ways can make a big difference.