When I Am A Dynamic Learner

840 Words2 Pages

My results are the following from the LCI; technical 35, precise 32 confluence 25, and sequence 22. With my results it shows I am a strong willed learner. I use all of the tools as if I am a dynamic learner throughout my life and with learning. In most cases I sway back and forth depending on the situation. When I implement my technical side its not to just me being stubborn I would say its due to my current situation, and the peers around me at that particular point in time. For example, when I am working on a car I don’t really look at instructions due to it being second nature to me. I would prefer to do It alone because it is frustrating at times when you try to make certain moves and someone is in the way. During explaining …show more content…

I will take the necessary time to find the correct information other than just guessing at something due to my past. When coming through high school I use to just guess and always guessing and end up being unsuccessful due to the information I uses. So now as an adult I like to see exactly what is expected so I can fulfill the task at hand and obtain the highest achievement possible due to what I experienced. I research a lot of things at my job working with customers and on some of their questions I have to do research. I don’t like talking risks at times but I do take them quite often under certain circumstances. So I make sure then looking into a situation for customers I find exactly what I need. When I am unsure I ask many questions when it is possible to my supervisor to make sure I can get the correct information and at times I have her come help me find the information. During this situation I used precision first to gain formation, sequence and technical as needed and …show more content…

I take a lot of risks far more than the average person. My job, as A CSR at T-Mobile every call is a risk that I take, due to the fact of never knowing what to expect from a customer, what they’re going through, if he/she has an attitude, or if something is wrong with their account. After you have completed what task the customer is requesting with an outside of box resolution, but still giving precise information even if it requires others inputs at the time. I would learn that there is more than one way to take care of a problem and how to deal with the issue if it comes up again. At the end there is also another risk of the customer either giving me a bad quality rating if he/she is dissatisfied with the resolution or calling back effecting my call back resolution for another issue or to get more than what was given at the time if any. At this time, I used confluence first, sequence and precision as needed, then technical I

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