When it comes down working in a grocery store you always will have different types of shoppers that comes in the store. Every store has different shoppers that comes in and buy what they need. In general, you meet different people when you start off have a conversation with them that help you determine what kind of shopper there are. All shopper are not the same when they come to store some might come to get couple of things other come and get more things that they need. These types are the loyal shopper, the discount shopper, and the need-based shopper. The first type is the loyal shopper who only goes to particular store when they need anything. When it all come down you goanna always get customers who always goes to this one exactly store only. So when they go in they already know everybody because they been coming for years to the same exactly store. If they always come to this store they is a loyal customer because they know the employees and anybody else they meted. Also they give you about 50% when it comes to the sales but they give you about 20% when it customer based. Most loyal shopper get other people who don’t shop at the same store to come with them to get them start shopping at the same store. They even help you with their sales to show you how loyal there are to their favorite …show more content…
These shopper always shop for different things but as time goes on and you have a conversation with them you learn what type of shopper there are. You be surprise what type of customer you meet because you can meet people who have some things in common with you. When they come to the store and you see them they will always speak to you ask you how you doing or how you been since the last time you saw them. Sometimes customer will ask about you on the day you didn’t work and you were off so they were trying to speak to you or whatever the case might
The environment of the modern day grocery store can be quite stressful. It is here, that people truly show their disposition. Its almost like the act of standing behind people equally as frustrated is a form of torture, and only then does the truth come out. The truth is, most people live boring lives, and this chore puts an emphasis on boredom. Most people tend to forget about one thing during this grueling experience, and that is the employee. When a customer becomes frustrated, they take it out on the employee, but when the employee becomes frustrated with agitated customers the same outlet is not available. The Story of “A & P” by John Updike, and the Film of “Employee of the Month”
The general consensus among American citizens is that the retail industry as one of the worst jobs a person can take, just short of fast food and any job that is janitorial. There are many reasons behind this stigma that affects people both in and out of the retail industry. The perspective of the customer will always differ from that of the retail worker, with the exception of those who have worked or currently work in retail. However, just because the perspective is different, the level of respect has no reason to shift.
Customer loyalty comes from the personal relationship that is developed between the customer and the business. One method used to understand the customer relationship is called customer relationship intensity and Life-cycle segmentation (UOP, 2007). This process includes classifying all the customer relationships into one of five groups.
The information we learn from customers helps us personalize and continually improve your shopping experience at Amazon.com. Here are the types of information we gather.
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
Levy, Michael, Barton A. Weitz, and Dhruv Grewal. Retailing Management. ed. New York, NY: McGraw-Hill Education, 2014. Print.
First, Nordstrom is unique through its excelling customer service. As a full-service retailer, Nordstrom assists customers in every phase of the shopping process. Because they carry more specialty goods, customers will need and want more assistance leading to increased value of customer service. One of their policies is that they will accept any merchandise that people bring back without asking any questions. As a result, people feel more confident about purchasing products from there, since they can buy something with the comfort and knowledge that Nordstrom has an excellent return
The people looked to be of a higher social standing than those at other stores. There was a well to do woman in her mid-forties exiting Von Maur; she looked slim and fit, with well-manicured nails, and there was not a hair on her head out of place. She carried herself with confidence as she walked with a friend that appeared to have the same well-groomed appearance. They scoffed at a less fortunate woman passing by who was pushing a stroller with a crying baby while trying to wrangle her toddler that was running amok. At the make-up and perfume counters in Dillard’s there generally are employees standing out attempting to entice passersby into making a purchase.
When comparing two different ways of shopping most people do not even think about the difference, they do both and not even realize it. In today's society people shop while at work, after work and on the weekends, whenever time permits. Stop and think how can I get more time in the day for family or just myself? The best way to figure that out with all the recourses we have is to go into a store and spend time looking through racks and waiting in endless lines to just purchase something. I compared going into a store verses online shopping; to see which one will save you time and money.
The best customers of all three categories are the “I-am-or-once-was-a-server tippers”. These wonderful customers have the attitude of “I know how hard they are working.” and “Wow, our server is busy.” They are the customers who don’t say anything at all except for their order.
Do you really want department stores to be tracking your every step? Tracking customers is becoming more and more popular for stores in the United States. Currently, retailers are using cameras and smartphones to learn about their customers’ shopping experience and tendencies. Critics would say that it would make stores a more enjoyable environment, but stores should not be allowed to spy on customers. They are stalking users and customers’ information can be spread.
Tires squeal across the hot asphalt; exhaust fumes fill the air. Innocent shoppers leap to safety as cars circle the neighborhood grocery store lot in search of the ideal parking spot. Engines revving. Adrenaline rushing. The driver's sole mission is to obtain a white lined rectangle of pavement before entering the race known as shopping. As a safety precaution, competent and considerate shoppers should be aware of the distinct character traits of the three annoying types of shoppers: Hurry Harry, Suburban Sally, and Picky Pete. Knowledge of their parking-lot-to-checkout-stand habits increases the chance of avoiding a head-on collision.
Compulsive buyers usually start shopping when they are feeling down and looking for a “pick me up.” They go out and buy, to get a high, or get a “rush” just like a drug or alcohol addict. Shopping addiction tends to affect more women then men. Women often buy things they do not need. Holiday season usually help trigger shopping binges for people who are not compulsive shoppers the rest of the year. Many shopping addicts go on shopping binges all year long and may be compulsive about certain items, such as shoes, clothing, or kitchen items; some will just buy anything. Women who have this disorder will often have racks of clothing in their closets with the price tags still attached. They will usually go to the mall with the intention of buying one thing, and come home with bags and bags of merchandise. If family members start to complain of the purchases, they will often hide the things they buy. Compulsive shoppers often are in denial about their problem. Because they cannot pay their bills their credit rating suffers, and they may have collecting agencies coming to get what is owed to them. This will lead to many social and relationship problems. Sometimes they even try to take on an extra job to help pay the bills.
When comparing two different ways of shopping most people do not even think about, they do both and not even realize it. In today?s society people shop while at work, after work and on the weekends, whenever time permits. Did you ever stop and think how can I get more time in the day for family or just myself? The best way to figure out with all the recourses we have; still most of us go into a store and spend time looking through racks and waiting in endless line to just purchase something. I compared going into a store verses online shopping; to see which on will save you time and money.
No longer just a place to buy food, the supermarket has become a place to cash a check, buy a birthday card, or pick up some tulip bulbs. These new extras are all centered on the idea of convenience. We all hope to find a few extra moments in our days, so supermarkets offer us a way to save time. I'll be the first to admit that buying three things at the same store is nicer than driving across town. Saving time can definitely be a good thing.