3. The conceptual model—research hypotheses
The conceptual framework presented as in Fig. 1 is drawn from the SEM approach. In this study, the indicators were developed on the base of used common indicators in previous research as constructors TQM and SCM. In our conceptual model, the latent variable "SCQM" comprises a number constructs: Leadership, Strategic Planning, Human Resource Management, Process management, Continual Improvement, Factual approach to decision making, Management Supplier Relationships, Customer Focus.
From this conceptual model, some hypotheses can develop.
Chang (Chang, 2009) noted that the core enterprise must act as leader to consider adequately the needs and expectation of the other members, establish a clear, realizable and coincident holistic
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TQM is a company’s complete “culture of quality” approach which focuses on long-term success. It strives for continuous improvement, in all aspects of an organization, as a process and not as a short-term goal. TQM’s involves everyone in the organization to transform the organization into a forward-thinking entity by influencing attitudes, practices, structures, and systems of the entire organization (Business Dictionary, 2014). TQM was crafted by William Edwards Deming, a statistician who specialized in statistical process control after World War II. Deming outlined 14 points of TQM where all people of an organization can constantly search for ways to improve the process, product, and service. Deming developed the
Scott and Westbrook (1991) and New and Payne (1995) describe supply chain management as the chain linking each element of the manufacturing and supply process from raw materials through to the end user, encompassing several organizational boundaries.
Harvey Satrina and Millett Bruce(1992) OD, TQM AND BPR:A COMPARATIVE APPROACH, Australian Journal of Management & Organisational Behaviour.
The skill of the leader to create a strong fundament, grow and drive long-term vision for a company, always focused on customer satisfaction, are steered by consistent core standards and principles. Total quality management accomplishes its aims in a company by continuous leadership practice and a purpose, communicative teams and a complete commitment by the management which focuses on customer needs (Prajogo, 2010). In the management system of today, a number of issues are being solved in a case-by-case manner which results often in low organizational efficiency. TQM bests set forth directions and create a holistic customer-oriented attitude under clear and perceptible values based on high expectations. The successful TQM leader makes sure that strategies are well formulated (Beecroft, 2012); standards and techniques for attaining outstanding performance are developed in order to stimulate work distinction, know-how build-up and competences in employees. The leaders act as role models by showing high levels of commitment, involvement in planning and communication with the workforce (Kruger,
Supply chain management has been defined as that process that involves the management of information, materials, and all the finances that are handled within and across the entire supply chain process (Christopher, 2016). The management is usually done through out the entire supply chain management from that moment when the suppliers are involved through all the manufacturing activities, different distribution activities, and the way that the products are served to the final product consumer (Turban, et al., 2002). The process also includes all the activities that different organizations offers to their customers as after sale services for purposes perfecting their services and products towards their highly valued customers (Christopher,
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
TQM is a way of how company works which required great deal of commitment and involvement from management in order to establish and deliver clear quality values and goals that are consistent with the aim of the company, hence also encourage staffs to participate and commit to improve and development. In order to enhance such relation TQM used reward and recognition system which focus on achievement of quality objectives. Staffs are educated and trained to be more responsible, creative and innovative. TQM also have customer-driven quality, customer comes first and customer satisfaction would be management’s primary concern, staffs must be sensitive to customer needs and be quick in responding to issues. Societies nowadays are very fast paced, that why it is important to response quickly to customer needs. This is why short service introduction cycles are used, simplicity and efficiency is emphasize in order to achieve customer satisfaction (Stark 1998). These features would work in reducing gaps in SERVQUAL especially gap 3 as it emphasize on managing staffs. TQM values statistical analysis information and fac...
TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...
The key performance drivers of Supply Chain Management (SCM) are - facility effectiveness, inventory effectiveness, transportation effectiveness, information effectiveness, sourcing effectiveness, pricing effectiveness, delivery effectiveness, quality effectiveness and service effectiveness. These drivers include various performance markers that may be measured quantitatively by gathering information and applying them in SPSS. The works here may principally be quantitative with spellbinding measurable investigation. In the current world, practical supply chain management to help the triple primary concern, (nature, domain, and economy) is likewise included in the extent of supply chain performance drivers. This is relatively a quite new research region.
The challenges of today’s companies are to find the right balance between the management of their processes within the supply chain and meeting the expectancies of their customers, i.e. customer satisfaction. However, the latter will be only available if all the components of the supply chain will lead towards this customer satisfaction, and not only process optimization and effectiveness-research. Companies had yet to shift towards a solely customer-oriented process, however by doing so it definitely brings what we can call Demand Chain Management. Indeed, the emphasis is now on the needs of the market instead of the manufacturers’ needs. In this case, the supplier itself has to also adapt to the needs of the demand. This is why an often forgotten side that is marketing has also to be implemented in the process.
Coyle, J., Langley, C., Gibson, B., Novack, R. and Bardi, E. (2008).Supply Chain Management: A Logistics Perspective. 8th ed. Cengage Learning, p.366.
Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations. Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. Some of the companies, which have implemented TQM, include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor
Quality Management System is to provide customer satisfaction by continuous improvement of product/process by total involvement and dedication of each and every individual. A structured approach applied correctly will help in improving the construction industry’s performance.
The concept of quality has existed for many years, though its meaning has changed and evolved over time. During the twentieth century, quality management referred to meeting the needs of the specifications. After World War 2, quality management took a more statistical definition of quality charts being established and carefully monitoring the processes. The meaning of quality changed drastically in the late 1970s where many US industries lost market share to foreign competition and in order to survive, the companies started to make major changes in their quality programs. And since 1970s competition based on quality started to take importance and companies in every line of business are focusing on improving quality in order to be more competitive.
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).