Royal College Nursing Case Study

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Chloe was anxious I knew this because during general observation Chloe had an increased heart rate. Chloe looked pale and when using touch to reassure Chloe I noticed that her pales felt sweaty to touch. Chloe also told me she felt nervous about the central catheter insertion. The doctor reassured Chloe through conversation prior to the central venous catheter insertion.
During the conversation Chloe was given freedom of choice. Chloe was given the option to have the procedure but Chloe also had the option to not have the procedure. In order to have freedom of choice the patient needs to be offered more than one option of treatment. Chloe’s options were limited, this was an emergency procedure so the central venous catheter insertion was the …show more content…

The respect aspect is about respecting Chloe’s wishes; in this case consent was gained for treatment to commence. However if Chloe did not want to consent her wishes should be respected by the Doctor. Chloe also had the right to privacy. Chloe’s central venous catheter insertion took place in a side room. This gave Chloe privacy, no other patients were able to listen to Chloe’s and the doctor’s conversation during the consent process. This gave the Chloe the chance to ask questions to the doctor. Had this conversation taken place on the ward Chloe might not have listened fully. She might have been more focused on the other patients listening to her treatment. Compassionate care is also an essential aspect of Chloe’s care. Her renal failure is a new diagnosis, she and her family are going to need emotional …show more content…

He would always inform Chloe what was going to happen next to reduce anxiety. There are three main models of communication in the medical profession these are the linear, transactional and interactive model. There are various forms of communication verbal, non-verbal, visual and written (Boyd & Dare, 2014); in Chloe’s case, the doctor mainly used verbal communication. The tone of the doctor’s language was soft and friendly, which is important because 38% of communication is communicated through an individual’s paralinguistic features (McEwen & Harris, 2010). The doctor was also conscious about what he was saying Communication is a skill that sets the platform for effective care. Communication is a fundamental aspect of care that underpins every patient – health professional interaction (Arnold & Boggs,

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