The Importance Of The Hospitality Industry

714 Words2 Pages
bulb-icon

Recommended: Background of hospitality services

Introduction Hospitality is defined as the art of receiving a guest, visitors or strangers with goodwill entertain them and make them feel at home (Tesone, 2010). The hospitality industry itself is much bigger, and it includes lodging, theme parks, and cruise line among others. Around the world, the hospitality industry has recorded the fastest growth compared to other industries for the same period. The main reason has been more people have more money to spend, companies are spending more on the employees in entertainment and on the other side it is one of the most lucrative investments filed for many investors. According to Les Roche’s International school of hotel management in Spain, 8.7% of the world employment is in travel and tourism …show more content…

The reason is these are the people who bond with the clients. According to (Caan, 2014) your services are as good as your employees. Hence, ways in which you motivate the employees are crucial. The hospitality industry has been an industry that is heavily affected by seasons, the turnover of employees tends to be so high. The main reason behind this is most of the employees are not on permanent terms but a contract. This means that one of the ways of improving the performance of the employees is having as many employees as possible on permanent terms. This act can help them concentrate on the job but not where to get the next …show more content…

Having that the employee cannot afford the services with their salaries like in high-end hotels. Giving them the opportunity will help them feel part of the company and part of its success. The methods of motivation cannot be generalized to everyone since conditions vary. For example, when you motivate employees by giving them permanent jobs that cannot work on those who are already on permanent terms hence you will use another theory. On that scenario, you can concentrate on improving the working environment or working hours. Several continuous programs can be used in improving performance. For instance, offering incentives and giving the employee an opportunity to enjoy the facilities for free like the gym. These theories can always be evaluated from time to time depending on the results observed.

Show More
Related

  • Motivation in the Workplace

    2580 Words  | 6 Pages

    ...hatever the motivational techniques used, they should be customized to coincide with the corporate culture unique to the organization. They also need to be meaningful to the employees and used in ways that the purpose of the reward is obvious. There are all kinds of employees out there with different work ethics and a small amount of thought into the motivational techniques used by an organization can go a long way to getting those unique individuals working together in a more productive and profitable way.

    Read More

  • Stress In The Hotel Industry Case Study

    760 Words  | 2 Pages

    The sample represents all U.S. regions and several different hotel location types, including city (47.7%), suburb (15.2%), airport (15.2%), and resort (21.9%). The total data presented here are from hotel managers (N = 98) and hourly employees (N=66) who completed a baseline survey followed by daily diary telephone interviews for eight consecutive days.

    Read More

  • Motivating Employees

    1094 Words  | 3 Pages

    There are many methods to promote and expand employee motivation. The main goal to motivating your employees is to know them enough where as a leader you will know what motivates them, and as a result, you will create a motivation program based on those needs. I believe that employee satisfaction is the key to a successful workforce, and it will definitely help pay for itself.

    Read More

  • Adaptation, Motivation, and Conflict Management

    870 Words  | 2 Pages

    The statement: “It is not possible to actually “motivate” another person; the best we can do is create the circumstances under which the person can become self-motivated,” is one that brings much truth to the idea of motivation. Motivation in and of itself cannot, and should not be perceived as a tangible entity. One cannot give another individual “motivation” like one would present a gift. Managers can create situations that produce motivation, but they cannot actually give motivation itself. There are methods that they can implement to promote this feeling of motivation, therefore allowing employees to be self-motivated.

    Read More

  • Operational Motivation Plan

    915 Words  | 2 Pages

    Unfortunately, everyone is different and what motivates one employee may only make another employee angry. The method we use to motivate each employee must be tailored to the individual employee. We must offer them something they value as an incentive to work towards a goal. One size does not fit all when it comes to motivation. Motivation should be built into the performance management system where supervisors will have the opportunity to communicate and motivate staff on their performances.

    Read More

  • Motivation, Organizational Behavior and Performance

    525 Words  | 2 Pages

    It is important for manager to understand that what motivates the individuals. There are different kinds of motivation theories which reveal that individuals are motivated by different factors. For example there is extrinsic motivation and intrinsic motivation (Amabile, 1993). Extrinsic motivation refers to the motivation that one has for the extrinsic rewards such as pay, status, power, etc. Then there are intrinsic motivating factors such as the chance to exercise one’s skills, the opportunity to learn and personal development. Research suggests that various factors motivate employees in a different degree depending on their nature. It would therefore be important for the manager to understand that what are the motivating factors for individual employees and then provide them incentives accordingly so that they can work in a more productive fashion. Once the individuals work with greater excitement and vigour it would automatically lead to better performance.

    Read More

  • Strategic Marketing in the Airline Industry: A Classic Airlines Case Study

    1441 Words  | 3 Pages

    Therefore, a services company such as Classic Airlines needs to guarantee that employees of the company have the right attitude, abilities, commitment and most importantly the motivation required to meet client prospects and ensure customer devotion. This notion submits that employee growth thru staffing, performance, communication, training, supervision, and guidance are vital to the overall achievement of service companies (Kerin et al., 2006,

    Read More

  • Improving Employee Retention in Hospitality: A Case Study

    907 Words  | 2 Pages

    Lindsay Alanson is a 15-year experienced professional that has moved up the hospitality ranks through her hard work and effective management style. One of the best programs developed by Lindsay in the past has been an initiative to increase motivation for the lower paid employees. Lindsay has now been recruited by Grand Chancellor Resort to take on the challenge of lowering the employees’ 20% retention rate as the quick turnover of employees is costing the resort an excess amount of money. Not only would the resort like to cut the cost of the hiring process but also maintain the reputation of best places to work as they were finalist in the best places to work awards in 2006.

    Read More

  • The Effects of Technology on the Hospitality Industry

    1289 Words  | 3 Pages

    Hospitality is the relation between the guest and host, or the act or the practice of being hospitable. This includes the reception, entertainment and generally looking after the guests, visitors or strangers. The word hospitality is derived from the Latin hospes which means “host”, “guest”, or “stranger”. Hospes is formed from hostis which means stranger. Today in many areas hospitality has developed in various ways, no two ways of hospitality are the same such as in India the term atithi devo bhava is used and guest is considered god like and we are told to respect them as such by touching their feet, in other countries such as the western people prefer a handshake and hospitality is more formal. This is one of the few industries that are directly involved with serving its customers in many significant areas for their wellness that are eating, drinking and sleeping which are some of the most important needs of an individual that a hospitality professional looks after, these are basic things we can provide but the times are changing we are in the 21st century now and the hospitality industry has as any industry been heavily impacted by it. Technology today has completely changed the industry which is why it is important to see which sectors have been affected, where many things have been changed and a new generation of professionals has emerged, which understands it and continues to expand it. This project has given me a new insight into the types of technology that are emerging to improve not only the experience of the guest but also the employees in this industry and their employers. This is why I have chosen five technologies which vary in functioning and development the technologies are Global Positioning Sys...

    Read More

  • Employee Motivation is the Key to Success

    1396 Words  | 3 Pages

    The job of a manager in the workplace is to get things done through employees. To do this the manager should be able to motivate employees. But that’s easier said than done! Motivation practice and theory are difficult subject, touching on several disciplines.

    Read More

  • Compensation And Benefits Essay

    971 Words  | 2 Pages

    Compensations and benefits are often become as one of the most important role in the hospitality industry, which could maintain employment relationship for both employees and employers. Typically, employees usually could get the direct financial and indirect financial payment compensation such as salaries and insurance benefits from the workplace. For the employers, according to Steers and Porter (1991) (as cited in Kevin and James, 2003), the research showed that the compensations could attract people working into the organizations and those employees are willing to continue the work. Compensations and benefits strategies are not only minimizing the cost of recruitment and training, but also improving the profitability. Furthermore, employers

    Read More

  • The Importance of Motivation in an Organization

    1539 Words  | 4 Pages

    ...erybody's need, thus making the job for the manager harder to comply with his entire employee.

    Read More

  • Macro-Environment Analysis And PESTLE Analysis In The Global Hotel Industry

    1295 Words  | 3 Pages

    The overall industry saw a strong boom rate from 2010-2014. The global hotels & motels industry had total revenues of $677.1bn in 2014, representing a compound annual growth rate (CAGR) of 4.6% between 2010 and 2014. In comparison, the Asia-Pacific and US industries grew with CAGRs of 6.6% and 5% respectively, over the same period, to reach respective values of $163.7bn and $166.2bn in 2014(Global Hotels & Motels 7). The reason for this growth is due to the Asia-Pacific Region and Americas. The US alone with its world’s largest hotels/market has conquered net value growth, while China has literally doubled the revenue in the same time span. The leisure segment

    Read More

  • Hotel Management: A Career Of A Hotel Manager

    1219 Words  | 3 Pages

    “Hospitality is a broad term for an industry that encompasses many types of employers and hundreds of job titles” (Aushn,23). Hospitality is another word for the business of hotels, motels, and resorts. It is estimated that one in eighteen employees in the united state works at some type of job in the hospitality industry. Travelers in the United State spent 527 billion dollars in 2001, and that amount has increased each year since. (Ashen 23).

    Read More

  • Reflection Of A Look At The Hotel Industry

    1042 Words  | 3 Pages

    The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having

    Read More

More about The Importance Of The Hospitality Industry

Open Document