Team Solutions For Conflict Management

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Team Solutions for Conflict Management When co workers form teams they will find that they disagree or need to find ways to express their differences (Engleberg, Wynn, 2006, p. 147). Conflicts may arise from tight deadlines and short tempers, but most team members may not know what to do. "Despite the inevitability of conflict, many of us go out of our way to avoid or suppress it" (Engleberg, 2006, p. 147). When working in a team environment, co workers must find effective solutions for the numerous conflicts that may arise. According to Jim Temme et al. (1995), "Teams must set their own goals, make decisions, and solve problems" (Temme, Katzel, 1995, para. 5). The most common ways conflicts arise are from the "struggle between incompatible and opposing needs, wishes, ideas, interests, or people" (DeJanasz, Dowd, Schneifer, 2001 p. 243). Other forms of conflict arise when team members have different values, attitudes, needs, expectations, perceptions, resources, and personalities (Capozzoli, 1995, para. 9). Many employers do not offer sessions on how to handle conflicts, so employees are not aware of effective strategies available to help team members deal with their differences. Conflicts can come from almost any type of communication Understanding different types of conflicts and how to resolve them is the best first step. Positive and Negative Conflicts There are both positive and negative conflicts. Conflicts are mostly associated with "quarreling, fighting, anger, and hostility" (Engleberg, Wynn, 2006, p. 147). Not all conflicts need to become negative. A conflict can be positive when managed or resolved effectively (Capozzoli, 1995, para. 5). These conflicts challenge co workers and can lead to better results. They can lead to increased involvement, cohesion, innovation, and creativity from team members. They can also show positive personal growth, change, and clarify both values and key issues (DeJanasz, Dowd, Schneifer, 2001 p. 244). Through positive conflicts, the "quality of decision making improves as opposing viewpoints and concerns are discussed" (Engleberg, Wynn, 2006, p. 149). Groups who are committed to positive conflicts share similar principles such as members being able to disagree and still respect each other (Engleberg, 2006, p. 149). They are also not afraid to disagree with higher ranked group members, know that their disagreements will not be punished, and have an agreed-upon approach for resolving their conflicts and making decisions (Engleberg, 2006, p.149). Negative conflicts can lead to employees feeling as though they have lost sight of the team's goal because of constant bickering or arguing among team members.

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