The reason why the researcher has to choose the staff and guest as the interviewee, it is because they have the experience to use the self-service technology in the hospitality industry. It is more efficient for the researcher to receive accurate data. Before the survey, the researcher has to get the permission from the hotel. By sending E-mail to the manager of the hotel is necessary. After receiving the permission from the hotel, the hard copies of the questionnaires should be prepared twenty to thirty sets.
Hotels is taking the biggest part of Hospitality industry. They surround everything, airports, main streets, city centers, casinos, country sides and shelter vacationers on tropical beaches and in mountain resorts. You can enjoy things like restaurants, spa, gym, cocktail bars, car rent, accommodation and much more, they represent a complex set of possibilities and tensions. The commercial basis to provide customarily furnished accommodation for customer away from home. In the past and even know people traveling for business, commercial, family, healthy, religion and education around the world, to have temporary place usually they staying in hotels.
Its strength also lies in open and free working environment that offers carreer development programs and promotes organizational and individual learning; while its weaknesses include unstructured operation and especially pressure when working in a fast-paced industry to advance to higher hierarchy for better salary. Expansion has long been a key strategy in Kimpton’s development. This expansion promises a lot of employment opportunities. Industry general trend and changes and customers’ preference are currently supportive of the strategy. While there is always uncertainty due to competition and economy’s health, this hotel chain with its mission statement to become “a company that celebrates you for being you” is striving to be dominant in boutique hotel industry and undoubtedly, the best employer.
These are just some of the basic amenities listed on their website. Many of the locations offer ... ... middle of paper ... ...d of pressure. I’ve learned that no matter what type of hotel it is, making sure you are marketing to the right guests is essential to the success of the hotel. If a hotel knows what type of guest they want to market to, it will be much easier to evaluate what kind of services need to be offer to keep up with their competition. Looking at these two hotels has given me a much better understanding of the importance of service, which amenities are most suited for the hotel, and the role these factors play in the different types of hotels.
This has become highly relevant in both large scale and small businesses to enhance the service sector where external service providers are better trained and equipped to perform certain tasks (Jensia, 2008). Hence, this essay will highlight the benefits and problems faced by hoteliers in the short run and long run from an economic perspective. Businesses turn to outsourcing to reduce costs, improve the quality of service provided and enhance efficiency. By outsourcing firms to undertake non-core functions of the hotel, the efficiency and profitability of the business can increase substantially. Outsourcing firms provides hotel managers a short term cost advantage by saving time, human resources and training costs.
Hotel Uniforms – probably is the first non-verbal, controllable yet intangible moment of truth that guests experience when they arrive at the hotels. According to Lim, Lee and Foo (2017), hotel uniforms can be the first clue that guests forecasting how the service qualities and standards of the hotels will be. With guest retention and loyalty being one of the most profitable incentives in terms of hotel revenues, guests’ implicit service encounters and distinct impression towards the hotels become crucial in retaining the guests. Lovell (2005) suggests that uniforms, especially for those star-rated multinational hotel chains, also act as a sense of belonging and conformity of the staff towards the hotels. Hotels’ intangible values, which are
The quality of the services is one of the most important aspects. In general, all the big hotels offer high level services to their guests. “ The World Hotel Rating project seeks to standardize hotel ratings throughout the world, adding intern... ... middle of paper ... ...Manager. [Online].
The quality is the most important feature of the hotel industry. Normal hotels usually charge minimal fees for providing only the most basic service, and the luxury hotels is more focus on rich travelers can be very expensive. Most of basic hotels just offer one-bedroom units and the room is small, but higher-level hotels will have big suites. Both of them have clients, just different in serve emphasize. When the customers had the services they expect of the room they filled, no matter it is small, big, luxurious or affordable, it will be consider as successful.
Support Activities Infrastructure This activity includes the Management Information System (MIS) and other mechanisms for planning and exercising control over the hotel administration such as the accounting department, housekeeping trolley, Maintenance of hotel, furniture etc. Oberoi Hotels have maintained world class infrastructure and has always offered contemporary services. Technology Development Technology is an important source of competitive advantage. The Oberoi Hotels provide Central Lock in System (CLS) & Central Registration System(CRS) for customers, Point of Sale (POS) for inventory control & store, GFS guest feedback system and Customer Relationship Management (CRM). Also, the Oberoi hotels have come up with a distinctive way of becoming familiar with the tastes and preferences of their guests.
Lodging managers also have to make sure that guests on vacation or business travels have a good experience at a hotel, motel, or other type of establishment with accommodations. They also ensure that the establishment is run efficiently and profitably. Managers also deal with all inquires in a professional and courteous manner, in person on the phone or e-mail (“Lodging Manager”). “Hospitality is a broad term for an industry that encompasses many types of employers and hundreds of job titles” (Aushn,23). Hospitality is another word for the business of hotels, motels, and resorts.