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Challenges faced by an organization when implementing Total Quality Management
Challenges faced by an organization when implementing Total Quality Management
Challenges faced by an organization when implementing Total Quality Management
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Strategic Plan Analysis Paper Total quality management (TQM) involves the application of quality management principles to all aspects of the business. TQM requires that the principles of quality management be applied in every branch and at every level in an organization. Typical of an organization going through a total quality process would be a clear vision, few inter-departmental barriers, employee training, excellent customer relations, and the realization that quality is not just product quality but also the quality of the whole organization to include those functions that do not directly interact with the customer or the production of goods and services. In this paper, the TQM approaches of BAE Systems Information Technology (BAE-IT), and Philips Semiconductor will be compared and contrasted for style and process. First, the paper will look at the organizational vision and mission of BAE-IT. BAE-IT employs more than 4,900 highly-qualified engineering, technical, and functional personnel, making it one of the largest IT providers to the U.S. Government. BAE-IT represents combined capabilities that span a full suite of managed network services, IT applications, and information assurance solutions for the Intelligence Community, the Department of Defense and its Military Services, and federal agencies and departments, including Homeland Security, Justice, Treasury, and State. Furthermore, the organization "provides an expanded capability set, additional experience and past performance, and significantly more resources (the critical mass) necessary to bid, win, and execute large procurements" (BAE-IT intranet, 2006). Organizational strengths include: "a highly-skilled technical staff; broad customer base; strong corporate culture and heritage; focus on customer satisfaction; focus on customer intimacy; respected reputation; high-performance staff; strong financial performance; well known in key markets; backing of a strong, global company" (BAE-IT intranet, 2006). BAE-IT as part of BAE Systems North America (a wholly-owned subsidiary of BAE Systems plc) is a U.S. corporation and one of the top 5 U.S. Defense Contractors. BAE Systems North America employs more than 25,000 people and operates in over 30 states, generating annual sales of more than $4 billion (2006). As part of a global organization, BAE-IT is required to focus on building a sound strategic plan to ensure its long-term success in the global defense industry. To form the catalyst to a sound corporate strategy, the organization developed a mission statement and corporate vision to help guide the principles on which the future of the organization will be based.
At the July Association of the United States Army (AUSA) Conference, LTG Ostrowski, the Army Acquisition Executive Lead, conveyed the Army’s need for future network solutions. It was also shared in the FY16 Presidential Budget that the Army has several budget requests for Communications systems and upgrades totally over $1.2B (Keller, J. , 2015). This is an opportunity for the Comms BU to expand its customer base in the U.S. Army market place. Northrop Grumman was ranked in the Top 5 of Aerospace and Defense Companies in Forbes America’s Best Employers list (2017). They were ranked over larger companies such as Boeing, Lockheed Martin and Raytheon. Their commitment to their employees, diversity, their customer and even the environment drives their culture. Northrop Grumman’s competitive advantage is leveraging the technology already developed and tested for the services (Air Force and Navy). Their experience with the Army is via services work where our people have gained the expertise to be the right people for working with the Missile Defense Agency. After analyzing both the internal and external environment of Northrop, their competitors and the analysis of their financial position, Northrop has developed a sustainable competitive advantage. They have done this through the use of product differentiation. The value they receive, the knowledge they gain and patents they own by acquiring other companies expands their portfolio to offer products and services not comparable to their competitors. Their respective strategic position establishes a value to their customers that is differentiated amongst their competitors, allowing them to offer a higher premium for their products and
Lockheed Martin is an organization that heavily relies on its defense contracts in order to generate revenue. In 2005, 95% of Lockheed Martin’s revenue came from the US Department of Defense, other US Federal government agencies and foreign military customers (Defense News, 2007). Lockheed Martin earns this revenue by winning government contracts. As previously noted, Lockheed Martin has a large customer base with the US Department of Defense. The company is the largest provider of IT services, systems integration, and training to the government (Lockheed Martin, 2008). Other customers that provide revenue for Lockheed Martin are international governments and some commercial sales of products and services (Lockheed Martin, 2008).
New businesses will take longer to thrive with the United States falling economy. The faltering job market and the deepening slump in housing threaten to hurt consumer spending. Consumers are becoming more conscious of their spending and therefore using cash to pay for smaller necessary purchases. The cost of entertainment and other presumed luxuries may be pushed to the background by most families, when having to choose whether to pay for a bill or treat the family out. Thriving businesses will understand the need to provide a service or product at affordable prices.
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
Information Security (INFOSEC) consultants help client companies through strategic partnerships (Ghodeswar & Vaidyanathan, 2008). A short review of United States outsourcing creates a prospective baseline for outsourcing endeavors of private institutions (Ghodeswar & Vaidyanathan, 2008). Despite the fact that the vendor has accountability and duties (detailed in the statement of work), the client is predominantly in charge of supervising strategic partnerships (Ghodeswar & Vaidyanathan, 2008).
Military Aerospace support is also a big venture for Boeing too. This has become a key role in business deals. The revenue generated from the military is approximately $3 billion. That amount is expected to triple in 10 years.
What’s more, the company’s vision, mission and goals are well in line with Lockheed’s performance, as global interest in the company has grown from year-to-year. This is mainly in part because Lockheed Martin understands that in order to stay mission ready, their products and services must stay relevant and ahead of their competition. For example, many countries and governments from around the world greatly rely on Lockheed for critical defense security services or products, advancements in healthcare equipment or agricultural needs; many times working at speeds equivalent to that of near real-time in order to save or prevent
AES is operating in a network structure. In this structure, employees form groups to solve problems and achieve common objectives. Employees may volunteer for task forces, without any formal credentials, because they are interested in a particular subject or want to set effective company policies. Although employees are not given a formal career path at AES, they are given latitude to move up the career ladder within the company to other positions.
The organisational structure and management systems of AES are well aligned with its set of values and principles of (a) fun at work through making decisions and being accountable, (b) trusting its people by being treated fairly and with respect and (c) social and corporate integrity.
The competitive advantage that can be gained by the companies through IS/IT outsourcing is Improved business processes. IT outsourcing an identification method and rigor of IT resources that can help the business run smoothly. It can control the development of the project budget and expenditures. It also can promote information technology investment proposals from outside and provide skilled individuals in managing IT resources available in the company. Through these companies are able to provide appropriate information and report to the company. This can give competitive advantage to the company. For example, expenditures, progress, and issues the company can be viewed and controlled.
...lopment industry as well as the strengths and weaknesses within the company. The Business Strategy should reflect the main issues that determine the long-term
Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer
One main apprehension that they have against Information System is the high investment cost. In addition to this there is the high maintenance and upgrade costs associated with the deployment of new IT systems. In fact they prefer to outsource the heavy IT department expenditures to other companies having IT as their core activities. In return they expected to receive a full solution pack to meet their requirements and they are ready to pay these IT services as an operating cost. At the same time the risks associated with IS are being shifted to the other
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).
Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely [1]. While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root. What is Total Quality Management (TQM)? TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2].