Spirit Airlines Essay

Introduction
Many US companies have closed operations following a dismal performance, which primarily stems out of unhappy customers. It therefore goes without saying that the success of any company or organization is deeply rooted in the happiness of consumers. Many America companies have come under sharp criticism for the wrong reasons. Some like Wells Fargo recently rubbed shoulder with clients following a damning revelation of employees creating phony accounts to meet sales quotas and in turn siphon money in the form of fees from unsuspecting clients. Spirit Airlines is no safer when it comes to America’s most hated companies. It is currently ranked the worst America Company with poor customer service, according to the American customer satisfaction index (ACS1, 2017).
Problem Statement
The poor employee-employer relationship at Spirit airline is making customers have longer waits at airports leading to low customer satisfaction. Low customer satisfaction not only shreds customer loyalty, but it is also leading to millions of losses in revenue as customers turn to competitor airlines.
More about the Issue
Spirit Airline has been in the public limelight for the wrong reasons. Many passenger flights have been delayed for over six hours

Most of the time, passengers have to struggle to get clear directives from the airline whenever there is a delay or when a scheduled plane developed a mechanical problem. Flight passengers only learn about flight delays and unreported mechanical problems when a gate which they were to use is shut leaving them with no option other than to seek help from other open gates. A survey conducted by ACSI reports that a majority of customers who have once or twice been caught up in the airline mess swear not to use the carrier the next time (ACSI, 2017). Currently, the carrier has the worst customer satisfaction rating, something which might lead to a significant decline in