a. SWOT analysis Strengths Sky Blue has a high rating of an A+, and this is according to Better Business Bureau. The company is the best credit repair company in the industry. The business has been in operation for over twenty years. Lexington Law has a strength of being established in the market and having a good reputation. Lexington law responds quickly to the changes in prices, and this helps in attracting many customers. Credit repair.com has the strength of being in a position to respond to the needs of customers immediately and has a great location for all to access. Weaknesses Sky blue clients are expected to incur additional costs that are linked to the purchase of credit reports. The technology that is used at Lexington Law is not up to date. Lexington Law has long dispute processes. Credit repair.com has a very high cost which discourages customers Opportunities Sky Blue is a company that has many customers like the services offered are in high demand. Lexington Law is a company that can tap into many untapped markets. Creditrepair.com is a company that can get many customers due to its better services Threats Sky blue faces stiff competition which …show more content…
This decision is an ethical one as it means that the company wants customers to pay for the services they feel have been performed well. The other ethical decision is that employees in the company had to perform their roles well to ensure that customers receive high quality services. For Lexington Law, it needed to make ethical decisions regarding how the services will be provided to ensure that customers are not denied the services that they have paid. The other ethical decision that the company had to make the rate at which the services will be offered which helps in ensuring that the company operates according to its code of
Based on all three articles, Cogeco’s reputation for customer service has received a positive rating.
Ferrell, O. C., Fraedrich, J., & Ferrell, L. (2011). Business ethics: Ethical decision making and cases: 2011 custom edition (8th ed.). Mason, OH: South-Western Cengage Learning.
Today, there are so many legal dilemmas dominating trial for the courts to make a sound legal decision on whose right in a complicated situation. Despite the outcome of the case, the disagreement usually has a profound effect on the healthcare organization, and the industry as a whole. Many cases are arguments centered around if the issue is a legal or moral principle. Regardless what the situation maybe, the final decision is left to the courts to differentiate between the legality issues at hand opposed to justifying a case based on moral rules. According to Pozgar (2012), an ethical dilemma arises in situations where a choice must be made between unpleasant alternative. It can occur whenever a choice involves giving up something good and suffering something bad, no matter what course of action is taken (p. 367). In this paper, I will discuss cases that arose in the healthcare industry that have been tried and brought to justice by the United States court system.
The first step to improving your credit score is simple, yet essential; request a copy of your credit report. Improvements can only be made when you are aware of your starting point. Luckily, this process is free, easy, and can be done from the comfort of your own home. You can visit www.annualcreditreport.com to complete the necessary forms online, or find information on how to complete the process via phone or mail.
In a workplace there are many decision to be made, however, an ethical decision is the most challenging. An ethical decision involves knowing what is right or wrong and then doing the right thing (McNamara, n.d). However, the right thing not always can be the correct decision; it will depend on the perspective of each stakeholder. An employee can make an ethical decision in regards to product or service. In order to further reflect whether a decision is ethical, I will consider an example extracted from the “Real-to-Life Examples of Complex Ethical Dilemmas” and the results from the answers to “Method One – Ethical Checklist.” The example that I’ve chosen is "A customer (or client) asked for a product (or service)
This paper is an analysis of the ethical business decision matrix developed by The George S. May Company (May), a management-consulting firm. The paper will also compare how these guidelines were used by John D. Beckett (Beckett) in his company and how the author’s firm, PricewaterhouseCoopers, LLC (PwC), uses them. The guidelines are meant to be used by employees. These guidelines are specifically a measure of moral and ethical principles tied to business ethics in acceptability of right and wrong behaviour in the workplace.
For this paper Washington Mutual has been selected to show how the ethical decision making process can be achieve. When it comes to business ethics in the workplace Washington Mutual has designed what can be considered a well balanced workplace with behaviors that are aligned with their moral values and business ethics. Business ethics are sometimes depicted as resolving conflicts where one option can appear to be the correct choice. There are many different ethical dilemmas that are faced by managers and leaders everyday that are highly complex and have no clear choice or guidelines to assist in making the choices for resolution. There are times when an employee has to decide whether or not to cheat, lie, steal, or break their contract. These ethical decisions are real-life situations where they are forced to make on a daily basis. This is why it is ultimately important that all employee know the six steps to ethical decision making that the company uses.
...s of Business Ethics are saying that people typically use three different ways to base their decision. These three ways are the actions, agents, and ends. Some people look at the actions and if that action was a good choice. Others may look at how the decision will affect the person or their character. There are some people look at the how the decision will affect their goals in life, specifically the consequences.
This paper will evaluate the role that ethics plays in decision making. I will analyze decision-making techniques that can be applied to different types of organizations. Next, I have selected the Albuquerque Veteran Affairs Medical Center, where as a result of unethical decision making there were negative consequences. Using two different decision making techniques, I will compare and contrast how using the techniques may have resulted in a positive consequence.
...mmunity. In addition, businesses should not play by their own rules because they would put rules to their own advantage and ignore consumer’s rights. There is no doubt that businesses want to motivate themselves to maximize profits; however, that should not be acceptable it the consumers livelihood is at stake. Businesses and organizations influence the community at large therefore they should be responsible for their community and indeed implement ethical behavior.
In the business world there are many fundamental aspects and situations that can lead to several issues. In order to find an optimal and professional solution, business decision makers need to apply moral and ethical standards. And it is at that moment in which business ethics perform its role. Business ethics, which is in charge of examine how companies and individuals should act in business situations, is very essential in order to reach a common agreement and to work within the laws of business and solve an arisen dilemma. Working of the hand of ethical business companies, employees, investors, directors, and even individual officers can be beneficiated and obtain most favorable outcomes.
Ferrell, O. C., Fraedrich, J., & Ferrell, L. (2011). Business Ethics: Ethical Decision Making and Cases. Mason, Ohio: South-Western Cengage Learning.
The SWOT analysis is a useful tool for identifying our personal strengths, weaknesses, opportunities, and threats to our plans and goals. According to a “Fuel My Motivation” article (2010), this analysis considers internal influences that can positively or negatively affect our ability to achieve our goals. The internal factors are our strengths and weaknesses. Also considered are opportunities and threats, which are external influences that can have a positive or negative impact on the ability to achieve our goals. I will share how the self-assessment instruments and self-exercises in this course have contributed to assessing and understanding my strengths and weaknesses. I will also discuss techniques I will use to leverage my strengths and understand my weaknesses. In addition, I will consider opportunities that I can take advantage of and the threats that can possibly impede my progress.
... valuable time, energy, peace of mind, and what should have been a normal life, trying to restore my credit and my life.”(Written testimonial of Michelle Brown).
Consumers are concerned not only about a product breaking down but also about the time before service is restored, the timeliness with which service appointments are kept, the nature of dealings with service personnel, and the frequency with which service calls or repairs fail to correct outstanding problems. In those cases where problems are not immediately resolved and complaints are filed, a company’s complaint-handling procedures are also likely to affect customers’ ultimate evaluation of product and service quality.