We interviewed the manager of Sally Beauty, whose name is Christina Simmons. Sally Beauty Supply LLC began as one store in New Orleans in 1964. Today, Sally Beauty is the world’s largest retailer of professional beauty supplies. Sally Beauty currently owns and operates more than 2,800 Sally Beauty Supply stores worldwide, including stores in every state in the United States; Puerto Rico and Canada. Sally Beauty Supply offers over 7,000 professional quality products for hair, skin and nails to retail customers and salon professionals. Their customers appreciate their knowledgeable sales associates who help them solve their hair and beauty frustrations.
Sally Beauty has a heritage as the first choice for professional cosmetologists and consumers
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The manager visits different competitors and takes pictures of the prices of certain products. They also sometimes engage in high/low pricing. The store sends their customers coupons through email, they also do rebates and price bundling to compete with price. The store uses cost-oriented pricing which involves simply adding a constant percentage markup to the amount that the retailer paid for each product. Sally Beauty offers loyalty programs, such as the Beauty Club Card for their non-professional customers and the Sally ProCard for their professional customers. These cards offer discounts on every item in the store. Members receive monthly e-mail newsletters with beauty tips, new product information and exclusive …show more content…
After talking to 3 customers about the customer service of the store, their perception was all the same. They feel that the customer service is excellent. They stated that all of the employees are generous and very helpful. The customers are greeted every time they come into the store. If they’re having a problem with something neither the salespeople nor the manager has a problem taking the time to help them resolve their issue. All 3 customers also stated that they shop at Sally Beauty all of the time and that they never go anywhere else. Sally Beauty has to handle customer complaints as the company policy tells them to. The store has mystery shoppers to check the level of service quite often. It is mainly up to management to make the decisions, but she stated that if she feels someone is capable enough to make decisions then she gives them leeway. Also, if she happens to not be at the store one day she likes for the salespeople to call her before they make any big
Hair and Makeup by Geri is a hair and makeup artist that is located in Ewa Beach, Hawaii. Geraldine “Geri” Valencia has been doing hair and makeup for over 10 years. Hair and Makeup by Geri specializes in proms, wedding hair and makeup, pageants, and special occasions. Geri has also worked with many state and national pageant title holders including Miss Hawaii Teen USA 2009 Ashley Moser, Hawaii's Miss 2010 Grand Queen Jadyn Wilderman, Miss T.E.E.N Hawaii 2010 Lindsey Barayuga, and more.
Ulta Beauty's macro-environment consists of being demographically open to targeting a wide variety of age groups as well as income. Ulta's focus right now is to expand father by targeting Millennials. They are doing this by creating an app called 'Glamlab', where customers can test out products digitally and generate more online sales. This is Ulta's way to keep up with the cultural changes in the macro-environment. (Jul 2017) Natural issues that may arise with the go green movement may be some of the products Ulta carries that test on animals. There brands include some of their more profitable brands like Benefit and Estée Lauder. (PETA 2017)
In the industry of cosmetology there has been women that have played an important role. Like Sarah Breedlove, who later became known as Madam C.J. Walker was America’s first African American female millionaire. She was born poor and orphaned, but later built her own business of manufacture hair products. A scalp infection lead her to the creation of her products. Like many women she struggled to find the solution to her problem, after she tried thousands of products, soon she started loosing her hair. While sleeping she had a dream of a man advising her of ingredients she needed to mix. She got up the next morning and did as her dream demanded. To her surprise this product had worked, she then begun selling her unique formula (“Beauty”). Who would have thought a women could have became so successful. They say dreams can lead you to great accomplishments and this was the case of Sarah Breedlove. Another example of a successful women is Jane Iredale, founder and president of Iredale Mineral Cosmetics. Jane Iredale introduced the full line of cosmetics, she wanted to create cosmetics that were beneficial to the skin. In order to make her products the best, she collaborated with make up artist, dermatologist, and plastic surgeons in the production (“Beauty”). These two women are great icons of the Beaut...
Kohl’s also boasts a loyal customer base and strong brand equity. These strengths are critical to offset their weaknesses. Flaws include an imbalance on sales for men’s products and a lacking online presence. (Kohl's Corporation, n.d.) Another way that Kohl’s is actively counterbalancing their negatives is by capitalizing on opportunities. Kohl’s has found that their beauty sections are an immense source of opportunity. As a result, the company is expanding those departments in an effort to capture those sales that would otherwise go elsewhere. (Wahba, 2014) Finally, Kohl’s keeps the knowledge of their threats at the forefront of their decision-making. They understand that their coupon system can be abused and cause profit losses. They also recognize that price wars in their industry can also be very damaging. As a result, they are working towards more secure methods of offering savings and strategically making efforts to remain the leader for price setting. (Wahba,
Esthetics, or aesthetics, translated literally means, “concerned with beauty or the appreciation of beauty.” As an industry, esthetics refers to the health and appearance of the skin on an epidermal level. It encompasses skin care, hair removal, and other services that aid in improving an individual’s physical appearance. Some of these services include deep cleansing facials, full body waxing, chemical peels, eyelash extension application, eyelash and brow tinting, and makeup application.
Dove started the campaign “ Real Beauty” in 2004 . The campaign’s objective was to change the women’s perception for their definition of beauty. The Dove Real beauty campaign is a marketing campaign established in order to widen the definition of beauty as well as provoke discussion on what our society deems beautiful.” The campaign consists of 4 stages of advertising. The first phase placed initial advertisements that focus on featuring women of all ethnic groups and shapes . The second phase uses commercial advertising on television it targets young women . The third phase uses print advertisement that targets older women on the 50+ age range. The last, phase of the campaign is a video that has been trending on social media across the world. In 2004, Dove employed researchers to conduct a survey in order to study how much women are satisfied with their own beauty . As a result 2% of women that where interviewed in the 10 countries chose the word beautiful to describe themselves, and very few chose the word gorgeous and sexy ” (Ercoff,2010). The Dove Campaign for Real Beauty was created soon after with the hope of raising that 2%statistic.
A lot of women love to look good on a day-to-day basis, so a cosmetologist is what they need. A cosmetologist is a beauty specialist who is educated in doing hair, makeup, and nails. It’s very interesting because you get to be creative, have fun, have people looking gorgeous, and get paid to do something you love. In this paper, you will be introduced to a lot of information in the field of cosmetology. Learning about the history and background, requirements to obtain the career and job positions will be covered throughout this paper.
...ressers! Many cosmetologists have the opportunity to attend trade shows and seminars to stay up to date with new developments in the beauty industry.
In the short reading, The Cunning of Cosmetics, by Jeffrey Kipnis, he begins by explaining what architecture is reacting to and how it effects the direction it is going in. As a result from explaining this, he starts to ponder on his job on Herzog & de Meuron and question, “When did my infatuation with HdM’s work begin?”(Kipnis 23) he starts to realize that buildings have the “Ability to insinuate itself into my psyche” without forcing itself upon someone. He is able to analyze this in the magazine he was reading Arch- Plus by Nikolaus Kuhnert and see how he separated the magazine into two sections – Ornament and Minimalism, through this he able to explore prime examples such as Signal Box and Ricola Europ, explaining how the use of their materiality and modern ornamentation can give a “Erotic allure…the sirens of the Odyssey”. Overall he is clarifying that
Sephora is working on one of the biggest complaint customers had: lack of ethnic diversity in Sephora Collection products. The company is coming up with more products that will fit all of the skin tones and undertones. Also, several years ago, Sephora’s main target market was wealthy women from 30 to 50 years of age. However, with growth of YouTube and teenagers growing up faster than ever, Sephora should consider targeting girls and women. By expanding their market, they will be able to produce more revenue. Men’s skin and hair care, fragrance products should be available in all of the Sephora locations. It will increase sales, especially during holiday seasons, when people are searching for presents. If customers will be able to purchase gifts for different genders and ages at the same store, they will be more attracted to that particular
According to the textbook case study, the main reason is due to the market in the United States for cosmetics are very mature, not to mention extremely competitive. Because of this, Avon made the decision to put its emphasis – and resources – in less-competitive markets. (Daniels, 2010)
After studying the cosmetic market we can identify a series of needs in this market:
Surveys showed women in general lacked confidence in their appearance and would not describe themselves as beautiful or attractive. For example, Exhibit 4, "The Real Truth About Real Beauty: A Global Report” shows that 44% of women in the United States in 2004 “do not feel comfortable describing [themselves] as beautiful”. Marketing the idea that women in their natural forms are indeed beautiful and should be accepted by society was the premise of the whole campaign. This idea was a effective because it identified the consumer’s feeling and attitudes towards beauty and responded to it. Instead of having to market different products, Dove’s motion to challenge society’s views on what defines beauty was indeed a successful maneuver to bring millions of consumers to identify more closely with the brand. It also was a marketing campaign that had a very different message from other beauty products at the time, which made Dove stand
What resources and capabilities do you think it would take to become the top direct seller of cosmetics and beauty-related items? Does Avon Products seem to have any of those? What would it take to make its capabilities distinctive?
Beauty product can be defined as cosmetics; materials and devices made and sold for the purpose of enhancing the physical attractiveness of users or in other words, as any product, especially a cream or lotion, intended to improve a person's appearance . We live in society where people nowadays are very obsessed with beauty and spending so much money on beauty products. Since we were children, the society taught us that beauty is happiness, wellness and everything. This creates a mindset that only attractive physical appearance is beauty, even though ‘beauty’ is a very subjective word where it can apply to many things. It is a rare sight these days to