Avon Products Case Study Summary

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1. What resources and capabilities do you think it would take to become the top direct seller of cosmetics and beauty-related items? Does Avon Products seem to have any of those? What would it take to make its capabilities distinctive? I think due to Avon’s extensive history that they unquestionably have the capabilities to become a top seller, however I think only focusing on direct selling is hurting the organization. I think direct selling should still be Avon’s strong point, however Avon needs to seek different business opportunities. I also feel that Avon is managing their resources ineffectively. “The company manufactures and packages almost all of its beauty products.” (Coulter, 2013, p. 92) The issue is Avon purchases their raw materials …show more content…

The case study points out that in many countries, the opportunities and choices for women are very limited. Due to the fact that representatives order the products to sell from Avon directly, this allows Avon the strength to be in places that their competition cannot. The other strength of Avon is offering individuals business opportunities to essential work for themselves and be able to work from home. In today’s economy, Avon’s employment opportunities allow more people to improve the middle class’s financial …show more content…

The value chain analysis would allow me to assess the organization; functionality, resources, customers, marketing, purchasing, research and development, and human resources. (Coulter, 2013, p. 99-100) The internal audit would analyze the organization’s resources and capabilities. (Coulter, 2013, p. 101) This would allow me to see if we could expose the strengths and weaknesses of the production, marketing, research and development, financials, management, technology, board of directors, organizations structure and the culture. (Coulter, 2013, p. 102-104) Based on the case study I think I would find areas in the management, technology, and the structure of Avon that would need improvements. I think being able to understand what is going on internally should be the focus. I do think you can tackle external issues until you have your house in order. I do not think lay offs are a solution. I think an organization should exhaust all other tactics before going that

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