Red Lobster's Service Talent Cycle

Introduction
Organizations or businesses are successful by the people who work in it. If they are treated with respect and dignity then the organization will thrive and will be able to operate globally. The Talent cycle is a form that assists with hiring, training and the retaining process that helps the employer to ensure that all the necessary steps are taken care of in order for them to be a successful business. Red lobster has a unique strategy that assist with retaining employees and are effective in terms of reducing law-suits. (Wirtz, Chew, & Lovelock, 2012).
What is the service talent cycle.
The service talent cycle is a system that helps the business and organizations improve service excellence and productivity. This can be achieved

As discussed earlier, Red Lobster has a “peer review” system. The employees who review other employees in certain circumstances, these employees have been trained to assess the situation by examining the evidence carefully and deciding what is best for the company and other fellow employees, they do not just agree with the management decision of keeping one employee in the company and terminating the other. This system is also a group peer review which means everyone who has worked with the employee will have the chance to state their opinion not just a selected few employees. These employees go through extensive amount of training to deal with these situations. Due to the fact that employees are aware of this very supportive “peer review” system there is a bound of trust. It allows employees to feel that their employers do care about them and will do their best to keep them as a proud member of the Red Lobster Team. Now because employees trust their fellow employees and their employers, in return they are motivated and happy to serve their guest with the best of their abilities. This also demonstrates in front of the guest and everyone works efficiently. Red Lobsters wants their employees to be proud of where they work and they want their employees to feel a sense of pride which that will reflect in their work. Therefore this is how Red Lobster is helping to improve customer service by making the staff feel proud to work at Red Lobster, in exchange for great customer service. Each and every employee at the Red Lobster will make sure that they exceed customer expectation because they want to work in a positive, trustworthy and efficient environment (Wirtz, Chew, & Lovelock, 2012).

Conclusion
Therefore by engaging the service cycle Red Lobster can improve service of excellence. With the assistance of the talent cycle as it has discussed how Red Lobster uses the service cycle to deliver