Quality Management

1309 Words6 Pages
Health care organizations are always looking for ways to reduce cost, increase patient satisfaction, manage their operations effectively and especially improve the quality of their services due to fact that the health care environment continues to change dramatically. There are various understandings on what quality is. Kairong (2010) states that it can be refer to the process in which inspections are conducted to detect defects, the process in which products are produced to meet customer requirements, or it can be defined as customer satisfaction. No matter how quality is defined, Manghani (2011) argues that it “should remain the hallmark of a company products and services” (p.34) and it should not only relate to the product and services but also the way in which employees carry out their job and work processes. To ensure quality in products and services, many health organizations have implemented some form of quality management system in their companies. Through quality management, Manghani (2011) state companies develop and implement quality policies and objectives to deal with quality issues. Manghani (2011) state that two aspect of quality management is quality control and quality assurance. The goal of both quality control and assurance is ensuring quality requirements are met. In regards to quality control, Manghani (2011) states that observation techniques and activities are used to ensure quality requirement are fulfilled ;whereas quality assurance provide confidence and use planned ,systemic activities to fulfill quality requirements. Manghani (2011) state it is extremely important that management play an active role in establishing quality management systems and monitoring the quality of company’s products or services...

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... issues. Individuals in administrative roles need to continuously find ways to improve work processes, procedures, and teamwork among their employees to ensure high quality in their companies’ products and services.

Works Cited

Bauer. T & Erdrogen .B (2009). Organizational behavior. Nyjack, N.J: Flat World Knowledge Inc.

Kairong, L. (2010). Aspects of Quality Tools on Total Quality Management. Modern Applied Science, 4(9), 66-74. Retrieved from EBSCOhost

McConnell, C, R. (2006). Umiker management skills for the new health care supervisor (4th ed.). Sudbury, MA: Jones and Bartlett Publishers

Manghani, K. (2011). Quality assurance: Importance of systems and standard operating procedures. Perspectives In Clinical Research, 2(1), 34-37. doi:10.4103/2229-3485.76288

Yin,G. (2010).BPR application. Modern Applied Science, 4(4), 96-101. Retrieved from EBSCOhost
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