Qualitative Analysis Paper

The importance of evaluating qualitative and quantitative information and incorporating the relevant data into the daily operations can create organizational sustainability. When it comes to business, it's critical to evaluate not just the numbers or metrics (quantitative), but also the information that tells you the why, when, or how a customer shops and determines what their purchase will be (qualitative). As a manager, it's a vital asset to receive customer service reports on a monthly basis, as they provide both forms of information and can help drive key metrics such as margins, sales, customer counts, and average ticket (quantitative). However, this information is aided by the fact that you can determine or target a customer based on

Moore, and Total Wine I have analyzed, planned, and measured the critical importance of both forms of information. I developed the competencies, skills, and abilities associated with knowledge, understanding, and application skills while working for C.V.S and Lowe's. The customer service report , employee engagement survey, P&L report, and margins report produced qualitative and quantitative information; these were facilitated to the stores on a daily, weekly, monthly, and annual basis. The customer service report and employee engagement survey had both forms of information, as they scored specific criteria and allowed personal responses. The P&L and margin report only gave structured information on the numbers, which is solely quantitative information. The difference between the two forms of information is that qualitative is unstructured, non-numerical form, and observed data that can not be measured; quantitative information can be measured, is structured, and can be interpreted easier. On a monthly basis, I would review the customer service report and take the following actions:
Listed the critical aspects of qualitative and quantitative information. This created a unified process and an organizational goal to achieve or provide a higher level of service to the consumer, it also created awareness for the store

This report focuses on numerical values and categorizes information, which makes it easy to understand and identify opportunities. The drawback is that it does not give you the "why" or the specific issue behind the number. This requires that you identify the issue and determine the root cause. When reviewing the P&L report a category that is emphasized is controllable expenses, which has a subcategory of payroll and requires consistent monitoring to ensure efficiency, productivity, and accuracy when conducting the operations of the business. They way I reviewed the quantitative data from the P&L is by extrapolating information from key areas and researching the problem to determine the root cause; the steps listed below outline the process:
Listed the areas of opportunity and underlined the possible issues causing the deficiency.
Recognized the numerical value of category specific information and how its quantitative data applies to the operations of the business.
Applied the research to determine the root cause of the problem, and illustrated the quantitative information to my management