...able units using periods of available time. Focus on the task at hand by mentally establishing successful outcomes and working back to identify the steps that lead there. Make a daily, prioritized schedule of tasks and events. Write things down for memory’s sake and to keep a clutter free mind. Time management is a skill that needs to be practiced, and once perfected, it will make light of any busy schedule for any busy person.
First, you need to know how you daily spend your time . So sit and take a piece of paper then start writhing things that you do when you wake up in morning until you go bed to sleep. You also need to write time that you use for each activity. For example , I spend 10 minutes when I ate breakfast. After noting things down , look at activities and time that you took in doing it . Then , start to evaluate these activities by looking at result that you got. You will notice that you did some useless activates , that wasted your time. You will also notice that there are some important activities which you need to provide them with more time. Therefore, you need to analyze results and give appropriate time for each activity. As in above example, I think I need to spend less time like five minutes for breakfast. As Panella (2001) said noting things down, will help you to know where you waste and use your time ,and then manage it. You will see which activity needs more time and which needs less? Second, as you analyzed your activities , you need to set your priorities. You should write or list things that you want to accomplish based on its importance and urgency. Important activities needs more time and effort. As Tolstoy (n.d.) said you need to set your goals depending in your priorities. For example, if you have a math homework which you need to submit it tomorrow and you also have to prepare for a presentation , and the presentation will be next week , How you will set your priorities? You need to write your math homework first because it is urgent, and you could prepare your presentation after writing your homework. you will just take around 5 to 10 minutes writing your homework and about 15 minutes start to preparing your presentation. Doing presentation looks like a big project ,so if you breaks this project in small tasks that you can do them in different days , you will save time and
When i started here i thought that customer service was purely an employee doing their best to satisfy a customers needs and wants. Now that i am a little over half way through this part of my schooling, i have come to realize that customer service is so much more than just providing the service nesseccary to move the customer along. Communication, building rapport, and giving feedback are just a few of the things that have changed the way i see customer service forever. It is imperrative that you communicate thorough eye contact, body language and vocal
You start learning time management by first learning about yourself. There is no need to worry about
There are many ways to improve managing your time wisely and be accountable for it. The first step of improving your time wisely is to have a good rest the day before. By doing this you will have enough energy to last you the next following day. Also, sleeping late is not a good way of time management. Sleeping late will only result to not waking up on time and where you have to be. Sleeping will help both our body and mind to recover from the day’s activities. Another way of improving time management
At any given time interview can be done with those in customer service and one thing will always remain there will always be unhappy customers. Anyone can search the internet and easily find many stories of customer complaints. There is even a website that allows small business to post complaints of those customers that are never happy. This brings the question is the customer always right? Looking at the current nature of business technology has made so many advances. Yet according to Bloomberg Business the upset customers are on the rise (Bloomberg). The industries that seem to be the most affected are those of the retailers, cable and satellite providers, and banks. This is in large part to the inability for the company to give the customer a lasting experience. The customer is left with unanswered question or the feeling of being swindled. The golden rule gives a great guideline to any manager facing an angry customer. How would you want to be dealt with? The manager can turn things around easily if they take the time to understand the issues in which the customer is upset. According to Forbes there are seven ways to handle u...
It is a step of defining the goals of the projects and the results are aimed at reaching certain levels of productivity of customer satisfaction. The second stage is measure, and it is the stage of collecting data and facts and evaluating current operational performance. The third stage is analyze with the purpose of developing methods and theories that will best suit the solving of the problem; it is also a stage of detecting cause-and-effect ties of the processes. The fourth stage is improve, it is aimed at generating ideas for reaching the desired process improvement. Finally, there is the control stage that is about monitoring the operations to find out whether the process of improvement is smooth and the problems were solved (Meredith & Shafer,
Monitoring is the ongoing process of measuring and analyzing to ensure that quality controls are maintained. It is generally less formal than auditing and performed by the organizations staff. Auditing in contrast, is a more structured and formal approach to analyzing quality control operations. Someone who is independent of the organization performs audits. At the conclusion of an audit formal recommendations are also provided for areas of improvement.
There are many different parts to time management, such as procrastination, strategy, organization, expectations and being prepared. All of them contribute equally in many ways. All of the things that we have spoken about in this paper are highly recommended. The best thing to do when it comes to time management is to set a strategy, become organized and do your best to avoid procrastination. When you manage your time make sure you include the following; studying, sleeping, eating, relaxing and other necessary things. No matter what our circumstances are, we can all use some time management skills in our lives.
Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.
Process costing is a way of breaking down cost that goes into each product manufactured. This allows for the correct pricing of the product as well as looking at possible inefficiencies in the production process. The following reasons explain the importance of correctly allocating cost to each product.
There are many skills and techniques to learn before a business can have excellent customer service. If you are not putting the customer first and putting all else aside, it will show and slowly you will lose business. Learning how to speak positively, exhibit inviting body language, and listen actively are just a few of the skills that need to be taught to all employees that deal with customers. By providing adequate training and using that knowledge to the best of your ability, you can have the best customer relationships and a loyal following that could open new doors for new customers or even new stores. Giving outstanding customer service is a requirement if you want to keep your business open and prospering.
“Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient, fair, cost effective, and humanly satisfying and pleasurable manner possible”, (Jack Speer, 2005).
Customer Service is the provision of service to customers before, during and after a purchase. The perception of success of such connections is subject to workers "who can modify themselves to the identity of the visitor". Customer service concerns the need an association relegates to customer service in respect to segments, for example, item development and valuing. In this sense, an association that esteems good customer service may spend more cash in preparing representatives than the normal association or may proactively interview customers for feedback.
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).