The concept that I find most important in this module is active listening. Active listening is the verbal and nonverbal cues one person uses to respond to another which improves mutual understanding. Active listening enables us to receive the whole message and allows us to respond appropriately. I believe that active listening is important because it cultivates long-term trusting relationships which are an important skill to have as an effective leader. Active listening enables you to be an overall better communicator with subordinates, peers, and supervisors and improves workplace productivity. Ultimately, active listening will inspire confidence and will make my subordinates, peers, and supervisors feel more valued and part of the team. …show more content…
I will do this by making sure that I stop what I am doing when they approach me and give them my undivided attention. Doing this will show my subordinates that I have a genuine desire to listen to what they have to say, and also indicates that I care about their well-being. When they know I care, they will feel more comfortable to approach me with questions, opinions, or concerns. I will paraphrase what my subordinate is saying as needed or at the end of the conversation. Paraphrasing will assure my subordinates that I not only hear what they are saying, but that I understand them as well. The more I understand my subordinates, the better I can assist or empathize. If required, I will find a location where there will be no distractions. Seeking a quiet location will limit any distracting side conversations. Finding a quiet location will benefit my subordinate because I will be able to focus on them and comprehend the true meaning of what they are saying. I will also be able to pick up their nonverbal cues to help me determine if there is an underlying issue that they are not telling me. When this occurs, I will ask open-ended questions to encourage them to say more without directing the …show more content…
Practicing active listening with peers is also important as it shows them that I am understanding and reliable. During a conflict, I will make sure that I do not cross my arms. I will have an open mind when communicating with my peers. I will ensure that I state my opinions respectfully, and make sure that I do not interrupt with counter arguments. When I am respectful and do not interrupt my peers, they will know that I am not biased and that we can come to a better solution together. During a conversation, I will give minimal encouragements to let my peers know that fully understand and still listening. This technique will encourage my peers to continue speaking, and show them that I am not trying to shut them out or rush them through their conversation. When I actively listen to the opinions and concerns of my peers, they will know that I am a team player. When we communicate, my peers will feel more at ease, and they will more readily, openly, and honestly exchange
Verbal and written communication skills are important competencies in the workplace, as much as 33 percent of the day is spent listening (Walker, R., 2015). Although a significant amount of our time is spent listening, this is a misunderstood skill often overlooked by professionals. “The ability to listen effectively can have a big impact on our ability to communicate well with others. Effective listening can help us build relationships, be more productive, and determine whether others are being deceptive” (Walker, R., 2015). To be an effective manager, teacher, collaborator, or leader one must be an effective listener. Effective listening is processing the information given to you by a speaker, showing that you are listening and attentive.
Listen even when you feel what the other person is saying isn't important; the likelihood is that it is important to them and you should give them the respect and courtesy of really listening. This also models the respect and courtesy that you would like them to display.
For example, as a LIT when faced with a problem where two children had an issue with each other, I had them explain the reasons for their issues and had them find an amicable solution for both of their issues. Moreover, to have them agree upon a solution I mediated the discussion to clear up any misunderstandings when either one had trouble explaining their point to one another. All the while, I made sure not to pass any judgement onto the kids so that neither would believe the other was more favoured in the conversation. In the end, by giving them time to explain their thoughts to each other they came to an understanding and settled their dispute. Another example was during my placement where I had to deal with a child who had a reoccurring problem of not listening to staff. Since I knew letting his past behaviour impede on how I spoke to him would only skew my chance at helping him solve his listening issue, I made sure not to treat him differently from the other kids. Therefore, I had him go over the situation he was in and think of why it was important to listen to other people, especially to the staff. In addition to this request, I also asked him to explain how he would feel if other people did not listen to him. Through this discussion, I believe he
Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.
...e any conflict is to become calm an effective communicator. Reinforcing your listening skills are a must when looking to further your communication skills. Let’s face it you want to listen well before setting a plan of action. Never jump into any conversation unprepared, not only can it cause conflict but you can lose credibility if the meaning of what you are trying to say is lost. Verbal communication is always best, talking to another individual face to face is a good idea this way you can judge their reactions by their body language and you can express the correct meaning. But, remember that verbal is not the only form of communication. Your nonverbal communication can say a lot to the receiver (ie. body language). Use supportive messages rather than defensive ones can be more productive. Any conflict can be resolved through correct and effective communication.
Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another.
...ividuals that truly listen and acknowledge those ideas and message. In today’s workforce perfecting the skill of effective listening is an ability and technique that can lead to growth and success if properly applied. Finally, as Nichols’ accurately accounted “listening is hard work” (1961) and I believe that it is a skill that must be proactively developed and honed over time requiring concerted and focused effort (Nichols, p. 124).
As a professional in today’s society, it is greatly important to be able to communicate effectively with other professionals, with clients, and with those that are encountered in daily living. In order to communicate in a proper manner, not only is talking and non-verbal communication, but a large aspect is the ability to listen. Listening is a vital task in order to build a relationship and find meaning in someone else’s words. In order to find this meaning one must follow the characteristics of active listening, face the challenges to listening, and reflect upon one’s own listening skills.
Active leadership skills are very important however active listening confirms that the message is truly transmitted strengthening the total leadership concept. According to Colwell, active listening is not just listening with your ears, we must look at the sender to absorb there words while deciphering in our minds what is truly be said. The understanding of active listening opens people’s eyes in seeing actually how a person sees and feels about the world. Further examining great leaders, caring leaders know his/her teams and have high level...
Psychology deals with the study of mental processes and a variety of behaviors. In order to fully comprehend ourselves, we need to understand the causes of our behaviors and our outlook on life. Habits and behaviors have positive and negative effects in our life. When we know ourselves and learn about our unique personality, we can develop and pursue goals. Psychology also helps us to understand other people and the differences of people. Gaining this knowledge can improve the relationships and enhance our communication skills. Throughout the psychology course I gained knowledge in various areas, and the topics that impacted me the most included: the introvert, anxiety disorders, stress management, self discipline and how to develop strong relationships.
There are five concepts of listening that play an important role in the communication process. Sharpening our listening skills can benefit our professional lives and our customer service skills. Various techniques can help us improve our listening skills. Active listening involves sitting forward, making eye contact, nodding to prompt the speaker, asking clarifying questions, and taking notes. Distractions and personal biases can hinder our ability to listen effectively. Furthermore, effective listening is directly related to memory; improving our listening skills and practicing memory techniques often can dramatically increase our ability to capture the speakers message.
Use communication skills effectively, use active listening by listening to the other person and paying close attention to what they are saying, asking questions and rephrasing what the person says to ensure understanding.
One of the main aspects in communicating is listening. An effective listener is one who, not only comprehends how the speaker feels but, also understands what they are stating. Building a strong connection between the speaker and the listener is one of the first steps to become a good listener. By building this connection speakers should first be in an environment with open minded listeners, it makes them feel more comfortable to state their opinions, feelings and ideas. Listeners should avoid being judgmental. The individual does not have to agree with the ideas, values or opinions of the speaker; however, to fully understand them, one must put aside their criticism. Speakers will believe that they can trust the listeners with their information when they know that they will not be judged. Miscommunication happens frequently, listene...
In addition to recognizing the importance of work-life balance, the program also helped me nurture skills that are crucial in the promotion of an effective balance between work and other aspects of life. As I was going through the program, I was able to balance my commitments in the program with my personal life. This helped me to reduce stress and so I approached my responsibilities positively and with great energy. Furthermore, valuable tips on how to maintain proper work-life balance including the need to exercise and meditate, not to seek perfectionism, to always have a schedule and adhere to it, and ensure I stay healthy.
To be effective listeners, the listening process should be incorporated into our lives. We should be attentive to what people say, clarify what the speaker is trying to come across, and respond in a way the speaker can understand what we are saying. I think I was aware that I needed some improvement in certain areas of this process but I feel as everything is slowly changing. In the future, I’m going try not to interrupt people, get distracted, tune out, and try to get a bigger picture of what the person is telling me. If good listening habits are applied in our day-to-day life, we can easily communicate with anyone and everyone.