Minnesota Healthmatch It Project Failure Case Study

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Minnesota HealthMatch IT project failure Most projects fail due to inattentive management, poor communication and also shifting requirements. Information Technology projects are mostly affected by such factors and it will ensure the projects failure. Minnesota’s Department of Human Services closed out its project due to organizational issues named above. The project is called HealthMatch. The organization wasted millions of dollars in the project. HealthMatch was an automated system designed to match the residents of Minnesota with appropriate state-run health program. The project was quite complex due to the varied needs of the people, situations and also the complexity of state programs and the 16,000 eligibility rules that must be met. …show more content…

The radio reported that the department dragged its feet in developing system requirements and made changes that required redoing completed computer code. The project has closed down after it was conceived ten years ago with the state spending about $41 million on HealthMatch. Stakeholders It is a requirement that every major software development and implementation project includes three key stakeholders. These are enterprise customer, system integrator and software vendors. Most failures of the systems are contributed by these three stakeholders. In Minnesota’s case there was no system integrator since HealthMatch was a custom software product. The vendor was Affiliated Computer Services (ACS). ACS was solely responsible for technical development and integration. The Department of Human Services was the enterprise customer. According to a 2007 analysis carried out by Minnesota Legislative Audit Council both the Department of Human Services and Affiliated Computer Services made significant errors that led to the failure of the software project. ACS asked for $19.4 million for partially completed project. Department of Human Services paid $3

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