Internet Marketing Strategy for Small Construction Firms

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Impact of Internet Marketing Strategy for small construction firms

As the construction industry globalises and regional boundaries become less relevant, the survival of a construction firm will increasingly be determined by its ability to create and sustain a strong internet marketing strategy. The majority of the companies operating in the market are small and locally based. In 1998, the Construction Task Force reported that the industry was suffering from low levels of productivity and re-investment, but in subsequent years, marked by historically low interest rates, growth has greatly improved. The UK construction and engineering market reached a value of £19.3 billion in 2002, giving an overall growth of 0.6% since 1998, outperforming the European average. The UK market share at the end of 2002 was 14.3%, giving it the second largest share of the European market. In Scotland in particular, the construction industry has outperformed the UK average for new construction contracts with a 25.3% increase from 2001 to 2003, worth £3.4 billion.

Construction companies on the whole have been slow to utilise the internet as a marketing, and particularly, as a sales tool. The UK's leading companies in the construction and engineering sector, Balfour Beatty plc, AMEC plc, and Bovis Lend Lease, have failed to use their websites as more than an internet presence. Their websites offer information on the companies' history, market share and latest successes, often in very sophisticated formats. The main purpose of the sites is to reaffirm the reliability and competence of the company to potential customers as well as promote the companies' desired brand image.

While the above companies focus mainly on large scale priva...

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...y the nature of its business and build partnerships and contacts within the industry. It can help them establish a foothold in a sector that is ignored by the larger competitors. Since internet marketing has proven successful in the past for other companies, such as Amazon, Yahoo, and Ebay, through constant diligence and evolution, there is considerable opportunity for independent small construction companies to forge ahead into new markets. Gaps in the market can be exploited, as is being done fairly successfully with companies such as Buildstore. It is imperative that if an internet marketing strategy is to prevail however, the marketing mix, promotion, web community and customer expectations will have to be continuously monitored and adapted to react with market changes and customer demands, ultimately leading to an increased market share for Happy Building Co.

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