Human Resource Management of

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Human Resource Management of Introduction Human Resource management has a high impact on the overall organization being managed. HR management makes certain that human talent is used successfully and resourcefully to accomplish organizational goals. As an organization core competency, human resources has distinctive competencies that generates high value and sets apart an organization from competitors in areas such as productivity, quality and service, employee skills, and innovative changes. HR management activities can be grouped into categories which include strategic HR management; equal employment opportunity; staffing and talent management; compensation and benefits; and employee and industry relations. This paper will discuss some of these HR functions and the role Human Resources has at the company About the Company is a website that started off just selling shoes but now sells items such as handbags, clothing, and housewares in addition to shoes. Their company logo includes their catchy name with an explanation point as the end in the shape of shoe print which leads consumers to believe Zappos has strong feelings about the service they provide to their consumers. Zappos believe that customer service is the number one priority and is focused on cultivating repeat customers which is why they have always provided free shipping on both orders and returns; occasionally provides upgraded shipping so customers can receive their shoes the same day that they are ordered even though this is very expensive to the company; and they only show products on their website that they actually have in stock albeit they lose 25 percent of their potential business by doing so (Walker, 2009). For a compa... ... middle of paper ... ...ure-is-your-brand Moran, G. (2011, April 7). Christa foley, recruiting manager, – hr thought leader. Retrieved from Myers, I. (2011, May 11). How does zappos handle employee compensation: bonus vs. salary?. Retrieved from compensation-bonus-vs-salary Taylor, W (2008, May 19). Why zappos pays new employees to quit—and you should too. Retrieved from Walker, A. (2009, March 14). Zappo’s tony hsieh on twitter, phone calls and the pursuit of happiness. Retrieved from blog/tony-hsiehs-zapposcom Zappos insights’ privacy policy. (2010, May 1). Retrieved from

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