Observation Of Denny's Restaurant

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Recommended: Service quality in the food service industry

and ask politely. Thank you and excuse me are two words used at the Quattro restaurant the most. Not to mention the care that the staff give to the guests; the hostess, the server and the food runner serve the guests every step with professionalism and conservative matter. For instance, they come by every 10 minutes to the table where guests are eating just to make sure whether everything is okay or they need anything else. Later on, the bill will be delivered once the guests ask for it, or the server will obtain it right at the moment the guests are eating desserts. The price for the dish and drink is definitely out of price rage for some guests as it’s pretty high, not including the gratuities and tax. A guest is expected to spend $30 - $50 …show more content…

In general, this place is a place where diners can have high expectations as they will be treated for what they pay. The only time when guests complain is when they are demanding and have too high expectations, I suppose.

Denny’s Restaurant – For middle-class and some of lower-class diners As mentioned in the second observation note, Denny's restaurant is not a place of fancy cuisine or elite customer service; hence, we should not come in here with high expectations. Furniture is cleaned and organized, but some need touching up. Utensils are wrapped nicely in towel, yet some are found to be dirty, and several greasy marks are on the table. Since the location of Denny’s where I came to dine in has less staff, which makes guests wait to be seated for 15 minutes or more. Most of the servers and food runners look tired and exhausted as if they just want to go home as soon as their shifts end. Guests, who comes to Denny’s, dress normal and seem to not care for what they are wearing or how other people think about them; they are just casual. Young diners – the kids – are excited that they love running around and making some noise, which bothers some guests around. Once the guests are seated, they must wait at least 10 or 15 minutes for the servers to come

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