Geico's Seven Operating Principles

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GEICO has a multi-dimensional mission statement, that encompasses the core values/beliefs that the company wants to represent itself to the general public and especially, to customers. GEICO’s seven operating principles help define the unique corporate culture and have been the basis for some of the company’s greatest achievements. The first operating principle centers around the notion of respect: to respect, support, and provide opportunity for its associates. The second operating principles centers around service and to be fanatics for outstanding customer service. The third principle is focused on low-cost. GEICO strives to be a low-cost provider of insurance for its customers.
Following the principle of low-cost is the fourth principle, and the idea of integrity. Quite often, insurance companies and insurance agents are perceived as dishonest, and not following through with what it said on advertising claims. By including integrity as one of the operating principles, GEICO positions itself strategically in the marketplace among competition. The fifth principle is discipline and uphold a disciplined balance sheet; while profit growth and investment are the sixth and seventh operating principles of GEICO. …show more content…

The first strategy is customer excellence; GEICO focuses on retaining loyal customers by offering a significant number of discounts and premium reductions customizable to each individual customer: military, federal employees, members and employees [of partnered businesses], students, and drivers over the age of fifty, are just to name a few. To provide excellent customer service, GEICO offers multiple methods of contact to get in touch with an insurance associate. Customers can request assistance through the GEICO mobile app, online chat, email, phone, mail, and even face-to-face through a local

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