Effective Decision Making

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Introduction To understand why interpersonal communication is important to health, it is important to understand what interpersonal communication is and how communicate effectively. Merriam-Webster defines interpersonal as “relating to or involving relations between people; existing or happening between people.” Communication is defined as “the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone.” When combined, interpersonal communication becomes the use of words, sounds, signs, and/or behaviors exchanged between two or more people to share information, ideas, thoughts, and feelings. In the health care industry, interpersonal communication can take place between a health care professional and a patient, or among a group of health care professionals and other health care staff. Communication in this field is very important and is subjected to a number of barriers. Decision-making requires effective interpersonal communication taking place in healthcare organizations to increase efficiency and effectiveness, as well as quality of care. Effective Communication Effective communication is imperative for the success in the healthcare field. It has been proven that patient satisfaction and compliance with treatment and the overall health outcomes are improved when the healthcare team and patient communicate well. A patient who understands the information being given to them and believes that their healthcare providers are concerned with their well-being, are more likely to show satisfaction with the care received and compliant with their treatment regimen. This is possible by engaging in a decision-making process that involves not ... ... middle of paper ... ...educing risk. Retrieved from http://www.ahrq.gov/research/findings/final-reports/ pscongrpt/psini2.html Institute for Healthcare Communication. July 2011. Impact of communication in healthcare. Retrieved from http://healthcarecomm.org/about-us/impact-of-communication-in-healthcare/ Janasz, Suzanne C., PhD; Karen Dowd, PhD; Beth Schneider, MBA. Interpersonal skills in organizations. 4th Edition. New York, NY. 2012. Merriam-Webster. 2014. Dictionary. Retrieved from http://www.merriam-webster.com/ Schyve, Paul M., MD. 24 Oct. 2007. Language differences as a barrier to quality and safety in health care. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2078554/ USAID. Quality Assurance Methodology Refinement Series: Improving interpersonal communication between health care providers and clients. Retrieved from http://pdf.usaid.gov/ pdf_docs/pnace294.pdf
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