Dimensions Of Consumer Satisfaction

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2.1 Consumer Satisfaction Customer satisfaction is a goal for any organization, which aims to maintain a long-term relationship with a customer and in order to maintain a strong customer relationship there are several ways. The consumer gets attracted to a product or a service according to his emotional feeling toward the product or cognitive or affective feeling. In our case, which is Gated Communities in order to make the consumer feel delighted, the gated community must have features that delights the consumer tastes and preferences. Consumer satisfaction has many types; we as researchers are going to focus on the dimensions of satisfaction. 2.1.1 Dimensions of consumer satisfaction Consumer satisfaction can be measured according to the …show more content…

Responsiveness means that the organization is willing to give help, Competence means that they have the ability, skill and knowledge to perform a certain or a given task, Reliability means that you make the service or skill accurately and professionally and finally credibility which is trustworthy, believability and honesty of the service provider. These dimensions has a huge impact on the organization overall performance. Dimensions of consumer satisfaction makes managers know how to improve their service quality and know how to satisfy their consumers while understanding there strengthen and weaknesses because the success of any organization is based on the quality of the service quality. Researchers have analyzed that if the consumer’s attitudes and beliefs have changed the company profits will be short-lived. According to the research consumer’s feedback about the quality of service enhanced the service to meet the customers expectation. In these research organizations leaders focused to know the consumers needs and wants in order to offer the best solution and to meet the dimension of the consumer satisfaction and make long-term relationship with consumers. 2.1.2 Consumer satisfaction with Gated communities After reading articles concerned with consumer satisfaction with gated communities a Canadian team interpreted gated communities “Compound” in terms of that it is difficult to return back to your home due to the security in the streets and cameras you, which sometimes wastes time. The compound makes rules and

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